Johnson Lifts — no service from executive on man trapped situation

Address:

411015

This is with reference to incident happened in our society of man trapped in a lift but no service from executive attended on urgent basis.
We lived in a society named Suvira Nest situated at Dighi Pune. On 3 August 2018 around 12 :00 am 2 society members trapped in a lift. We have called emergency customer care number but initially nobody has received call. After calling several times someone received call and assured to solve the issue but after calling again he has denied to attend on time and given the reason that his representative is not receiving call.
Such type of service is not expected from Johnson elevator when man trapped happened.
24 hour Customer care number provided by Johnson[protected]
Lift ( Elevator no) LJ 2638