Johnson Lifts — Unprofessionalism of Bhopal executives.It is either lack of business ethics or lack of adherence to Standard protocols from executives of Bhopal

Address:

Plot number 5 Vidhya Nagar Sector A Hoshangabad road bhopal

So we have our hotel project in Bhopal.
We gave the tender to Johnsons Lifts.
Obviously we know Johnson is a leader in its segment.
But i never expected a probable deceit, unprofessionalism, and extreme case of negligence from the employees of your prestigious firm.
So employees of your firm want us to pay for a material, which they allege that it has been stolen from our site.
My take on this issue is that if they produce the 'Delivery Challan' before me, I will have no issue in bearing the costs.But unfortunately they dont seem to have the 'Delivery Challan'.Neither had they told me about the said delivery as well.

I am a Small businessman here in Bhopal. Johnson Lifts has emerged as a big player because of its fair play, adherence to certain standards in operations.My point is that how can someone claim for something from me when he/she cant produce the documentary proof of the same, which he/she claims to have reached my site.
I, as the Hotel Owner, am extremely proactive.I had told the company executives that whenever any material reaches my site, they must inform me.Sadly the company executives claim that they 'forgot' to intimate me about the same and they 'forgot to draft a Delivery Challan'.
I have also dealt with several construction projects.Even a micro-Small businessman knows the protocol of delivering material.Something that costs 10% of our project cost(90000 rs) cant be kept without the delivery challan.

2 things are possible:-
1)Either your employees here in Bhopal do not know how to function in MNC like yours.They cant follow the petty procedures which even a Small businessman follows.They as a team dont deserve to be a part of your organisation.This act in itself creates a severe dent on Johnson's brand.
2) Employees are involved in the theft of the said material.Today it is a matter of some cable, tomorrow any vendor can say that he had put a kohinoor diamond at my site, now it has been lost and thus i'll have to bear the costs.My main point is even if you had put a kohinoor at my site, firstly u got to tell me about the same and secondly u got to produce a delivery challan for the same.
If such a procedure is followed, I'll for sure bear the cost of misplaced item.

But the matter of fact is that Since ive not been told about the delivery of material.Moreover company execs are unable to produce a 'Delivery Challan'.Such a strange and wierd non adherence to SOPs creates suspicion for us.I am right if i say the company executives are trying to play smart and something really fishy is being cooked up here.How can i pay for a Kohinoor diamond when no one told me about such delivery and when there is no documentary proof of such a delivery.I get an impression that this act is just a petty tactics from the side of your Bhopal officials in order to churn out more money from us.