Joister — Frequent disconnection, rude and incompatible staff, no way to contact head office, no managers at call center

Address:

Mumbai City, Maharashtra, 400052

The most pathetic service provider ever.
Call center takes forever to answer, agents cannot speak or understand English, nor do they know what the problem is.
Head office numbers are forever unavailable, call center manager is never available. They do not have their own wiring team or technician.
Provided with a faulty Router as informed by the call center agent, seems the agent doesn't know what the problem is cos even without the router internet gets disconnected.Got the connection barely 10 days ago its disconnected more times than it stays connected.
Worst worst worst provider. They are dreaming of connecting the country when they cant connect one local area where their head office is based.

After sending them a Mail of Refund request for cancellation, below is the mail i get.

Hello Mr. Vast,

As per the issue you have mentioned in the below trail mail, we are unable
to provide you with refund, as the router provided to you is a
complimentary and we do not provide refund in any case were there isn't
any technical issues from our side.

Thanks and Regards,
Sagar Ambradkar
(Mailing and Technical Support)
Joister Informedia Pvt. Ltd.

This is the mail I get from some unpad who doesn't even know that, I have spoken to the Technical team after putting up a complaint on FB and tech person called me, and after 1 hour of investigation has already confirmed that there is a Technical issue with the wiring connection and IP conflict, As I am getting an IP of YOU broadband on a Joister Cable.

He says the Router is for free, why did they advertise that we pay for full year and get a free router, then they are giving a faulty router and then have the audacity to say its free.. ???

Kindly go to this link

https://www.facebook.com/JoisterInc/posts/[protected]?comment_id=[protected]&rep...⇄

Check the number of complaints against the connection from Joister, Why are such companies allowed to operate?
1.They don't have their own cabling team, its outsourced to a third party who they don't have control over, as I was told by their person that they cant pressurize them to do the cabling as its a third party.
2.They don't have a tech team as when I asked them for a Local area Technician for Joister, they said they gave me a number to a third party office who said joister complaints call joister.
3.Call center agents don't know what they are doing there, one agent told me the router is faulty, when it is not.
4. The above reply to my refund request clearly shows they don't have co ordination among their own teams.