YOU Broadband India Complaints & Reviews

Respected Consumer Forum,

I had You Broadband connection since 2015. Because of I had been gone to out of India. I disconnected the internet connection from You Broadband.

After that I came back to India from 2019. I used again You Broadband internet connection again. And also used it during COVID-19.

I changed my internet provider to GTPL so I disconnected You Broadband. From April 2023, the...

We have an account with You Broadband since 2018.

The quality of the internet connection has always been average with the connection dropping frequently.

Our connection is activated as required based on our travel.

This time we activated the connection on Saturday 2nd September but found that there is water coming through the external cable which is not working as a result. They took 2 days to...

My net is down 1 to 2 days every week. And whenever we call customer care, we don't get the same answer from there, if we call their service engineer, they give the answer as if they talked to customer care, and if we go to their office, the man there tells us that he has done what happened. Our service will remain the same regardless of how far the customer has come from and where they have used the net. Just because we have given that money,...

Against my account No 2153887, I paid online Rs 3894/- on 02-05-23 for renewal for 6 months for a higher speed of 100 Mbps from the existing 75. On a demand for a giga router for this, I paid on 16-05-23 in cash Rs 2000/- at their office in Vadodara. It was to be effective from 25-05-23. Despite waiting for over a month and several reminders, new router was never installed. I then terminated the connection and demanded refund o[censored]nutilized...

I called 4 time to customer care but they are not giving satisfied answers...

Almost every alternate day we have to face outage in our area and today 14th may 23 we are not able to using internet from morning 8 O’ clock. You broadband is totally useless....

Have had the connection since Jun 2022. Till now (May 2023) there are 10 recorded complaints with Youbroadband itself that the connection doesnt work.

Besides this we have called the agent and Engineer who comes to fix the connection a dozen times more to get the connection issues resolved. That is easily 60 to 70 calls for 'connection not working' within a one year span. So you can understand the level of inability of...

Last 25 days we are registering a complaint for connectivity issues. But no body has paid attention. Please return our money if you cannot provide the connection...

There are too many outages and network disconnection issues that are impacting pur ability to do office work.
Customer care is pathetic because during outage you cannot raise a complaint, and once network is back if we raise complaint they respond saying its working now and close the complaint.
I have written to nodal officer also often but no response there either....

My connection is not working since 13 December, I have complain to you broadband customer care and you app also but no reply and respond...

I have been using your internet services for a while, but I had to stop using them because I was moving out. After calling your customer service several times and complaining that I haven't received my deposit after more than 45 days, and that I haven't received any help from you, I now regret having put my trust in such a large company. If you don't respond, please send my reimbursement as quickly as possible.

My registered...

I disconnected my subscriptions with the you broadband and i have handed over their modem and other equipment they provided me during installation, and i have completed there refund procedure online with all my needful documents and details, even after calling there customer care they are not responding proper and telling me cheque of 1000Rs is ready but I don’t know why they’re not refusing to refund...

I paid around Rs.9912 or annual plan as executive in my area have informed around free dual band router and extra 2 months etc., Post that when I looking for connection they said due to problem with local operator connection is not feasible and asked to apply for refund. I have applied and i haven't got my money nor the executive is picking up my calls CRN: CC657766. Please help getting my refund back. Thanks a ton!...

Due to some node issue, YouBroadband has not been working since 21st September and resolved on their end on 23rd. Our modem had issues so we still had no connectivity, even after multiple complaints no one showed up. I whatsapped the engineer even raised multiple requests, only to get default support answers.
These people are hopelessly bad. We live in an area with little to no network connectivity and wifi is crucial with wfh setting....

Constant calls from cust care regarding renewal inspite of info reg transfer from prev location......

Very poor service. I have launched complain 6 days back that my internet connection is not working still I am not getting services from any executive. Complaints are routed through call centers, people there keep on repeating problem and basic information and hollow assurance of escalation of matter and false assurance of providing services ASAP....

This is regarding pruning and cutting of top of the tree at p-4, third floor, south city 1 Gurgaon. Which was ordered by mrs Kavita Aggarwal resident of 2 floor of the above mentioned address.
It’s really painful for me to see a tree who use to be home for many birds, shade for stray dogs, provides oxygen and clean the environment and being a living being itself has been cut and the branches are thrown in next vacant plot .
This...

Plz chek the netwark issud in manjalpur aeriya...

I had complained about lost my connectivity.
This company totally fraud with customers. This company can’t fix any problems with connectivity. This wifi network can’t properly use any time . Very bad connectivity. Very bad staff of this company. At last very bad company YOU BROADBAND....

My payment of 730 rs debited from my account but not recived the merchant so as soon as refund my 730 rs of payment as soon as fast...