Jukaso Journeys Complaints & Reviews

I vikram singh buy a membership of jukaso journeys through sales executive kuldeepak sharma. I had paid rs 36000/- for membership on 23.12.2016. From the very beginning i flt that i had been duped into it. To retrun my refund i send a mail on 06.02.2017. But the company assured me that it would give good service in future. But for the last 3 years the company has not booked me any hotel. Now the company is not even picking up the call even on toll free number. Apart from this, no other contact number of the company is on the company web site. So i want the company to give me my money back because company made.
My member id : 125524
Contact number : [protected]

This is with reference to my e-mail regarding the transaction of rs. 89000.00 on 23/09/2018 at m / s journeys resorts pvt l gurgaon in. kindly quote the query reference number for this e-mail: [protected]. I have regular in follow up for the resolution of my dispute transaction. But till date no solution not found. Your recovery team regular harassing me to pay the amount or they can come in my address for legal formalities. Dear sir, no solution given me till 1.3 year has been completed. I am very harassing by your team. I already done the transaction but merchant is fraud. They are not providing me to any valid document with refund confirmation and not ready to any meeting. So i am requested to kindly investigate with journey resort pvt ltd. And they have already given me the charge back detail and refund confirmation. So kindly refund this amount and my card limit has been blocked last one year kindly take the necessary action and refund the amount. Mob no.[protected]

I am a member of Jukaso journeys ( Mem ID: 86374) since 3 years and purchased this membership for 10 years. I have never get any booking from them. Every time they provided same reason not available. When I contacted similar hotel directly then that hotel had vacant rooms but seems Jukaso is not allowing to book rooms.

I am fed up now and need my membership fees back, as never utilized.
Please let me know when you are able to provide my membership back otherwise need to take this matter further.

thanks
Vijay

Dear Mr & Mrs. Anand

Thank you for your mail.

Please find enclosed cancellation mail membership was cancelled on same dated[protected], but after 36 Months i am only struggling with you team and still i haven't received money,

and after 12 Months your team had agreed on dated[protected] and given me 50K PDC chq on 879893 dated[protected], and i have chq deposited in our bank but unfortunately...

I am a member of jukaso jouneys.

I paid rs. 60000 to jukaso jouneys in feb 2015 as they promised me to provide 5 year holidays to anywhere in the world including 25 days/20 nights.

But nothing happened. When i try contacting them. They are non-contactable an not reachable by any means.

They had office in metropolitan mall, saket where i paid the amount through atm card. However, this office is no more now.

My membership id : m0103250. Please help me in refunding my amount of rs. 60000 as they have not provided me services as they promised.

Jukaso is a fraud company who have done scam with many people.in one year i am not able to book any of its property. While when we call the customer care for booking they told us to drop the email. Even after doing that also there is no response. You will be tired of calling but no one respond to your query. Even i try to reach the top management but that was also useless. Thereafter when you visit their office in gurgaon either the guard will not allow us to enter or no one is there to answer our query. At the time of taking the membership they have shown us many luxurious property whereas at the time of booking all the property tie up have been withdrawn. Only false promises made.

Refer to my ticket no 1033196 dt 3/10/19 for reservation for goa from 25th to 28th october 2019. There is no confirmation on the booking as on 22/10/19. Though i have been trying to contact payal khanna through calls / sms / whatsapp ([protected]), there is no response. There is no response on their toll free no. [protected].

Also, there is no response on the refund towards payment made for a shared reservation for goa last year. They could not make the reservation and hence i had to cancel my vacation at the last moment.

Please organise full refund of my membership amount as well as the maintenance amount that i have paid in advance for the full tenure of the agreement.

I have written many mails asking for a reservation, but have not been given any response for the confirmation. Highly disappointing service.
It's been days that i've been trying to follow up for the confirmation. They took 36000 from us almost 3 years ago and haven't given any service in its return. Also, I have tried to call them endlessly but they don't even pick up the call.
Complete frauds!

July 2017, i recieve i call from ms. Manjot kaur regarding holiday vacation and invite with family to see there presentation organised by journey jukaso. On the date of presentation she offer 5 year holiday plan which we accept and bought the paln for 5 years and paid rs. 81, 000/- (Rupees eighty one thousand) full and final amount of the package. 1. I receive wrong membership certificate and card for 3 year plan for which i complaint to jukaso, only after my complaint i receive correct certificate for 5 years plan. 2. When i first time login with my jukaso prompt came for balance to pay rs. 20, 000/- for amc, regarding which i send an email to jukaso on 27.11.2017 and response receive from their sr. Executive mr. Kundan shah on dated 04.12.2017 for the any other payment except the amount paid at time of purchase of plan. I was told that "this is australian base software that is why it's showing balance 20000/- please ignore it". Even when i call on your customer care no. [protected], i was told that there is no amc. 3. Now on 22.07.2019 i send them a request for there property detail in andaman, against which i again receive an email to submit 15, 000/- for amc. I send multiple email to jukaso to clarify for the same but i never receive any reply from jukaso. Then i call on customer care no. [protected] on 27.07.2019 and spoke to mr. Rahul (Name told by executive) who again said to me that in my plan amc is waived and nothing is due towards me and he also send me a format and ask me to send the booking request in same format also told me to refer his name for future communication with jukaso. 4. From 09.08.2019 i am continuously sending emails to confirm my hotel booking but i havn't receive any reply for the same. Then i decide to call again on customer care no. [protected] on 22.08.2019 and had spoken to mr. Om (Name told by executive) who again said that rs. 15, 000/- for amc has to deposit. I explain him whole story from the beginning then he said i will forward to concern to the reservation team and also gave me a reference no. 1031920 and assured me that soon i will be contacted by the concerned team but i never contacted by anyone. 5. Now from 25.08.2019 i am continuously trying to contact the customer care via customer care no.[protected] but my call is never been answered it keeps on ringing but nobody is responding. Now the neither the jukaso giving me confirmation of my booking nor they are refunding my money

Withdrawal of membership[protected] contract number 125871

I have taken membership for jhp -5years mini travel plan on 3rd april 2018 at your location sunder nagar, new delhi. My membership number is 210010 & my contract number is 125871.

I have decided to withdraw my membership due to unmatched commitments & unprofessional communication with jukaso representatives.
I raised my request on 7th april & since then i am constantly following then in their various offices. Every time i visit their office, they are promising a new date & simply saying that company don't have money to return & visit after two month & are not replying anything over phone or emails

To, Journeys Resorts Pvt. Ltd. Dt. 12/05/2018
Administration Journeys
IT Composite Towers,
Plot No. 1, I.D.C., Mehrauli Road,
Gurgaon – 122001,
INDIA.
Email – [protected]@jukasojourneys.com


REF. - Contract ID – 99162 and Traveller ID - 184331


Dear Sir,

Myself Tushar K. Shah, Ahmedabad. As I had taken your club membership on 10/11/2017, On that Day I had paid Rs.31, 000/= as a Down payment (through Card No. 8844), very next day I had paid balance payment of Rs.1, 00, 000/= (through card no. 4545).Total paid Rs.1, 31, 000/= to you.

As we had mailed you at [protected]@jukasojourneys.com to cancel our membership on 13/11/2017, through our mail ID [protected]@yahoo.com

As you know the reason of cancellation of our membership, All fake promises given by you, Even verification call is handled by your sales team. Very shameful for you. Even you had not taken step to return our money. Every time we are getting answer that it is under process. For your knowledge already six month completed although we have not received our membership fee. Your Ahmedabad office is closed. Not a single phone is working of your Ahmedabad sales team.

We request you to return our money without any deduction and with interest (18%) immediately within 10 days. Otherwise we appeal in consumer court with all applicable expenses will be bare you. This is for your information.

Waiting for your prompt action.

YoursTruly,
Tushar Shah([protected])

Dear members, if you are looking for refund from jucaso journeys. Many members complaints that, now the company not providing any services, and also not giving refunds to members etc. Even they are not picking phone of the us. Which is not a good sign. May be company is planning for insolvency or shutdown. Now, if it is like that, then what about our money. The best way or only the way is to file the case against company on immediate basis without delay. We all become the creditors for company.in case insolvency or shutdown we can get the money back through legal process taken by nclt.

V. K. Bansal
Mob. [protected]

Dear Jukaso team,

i Neeraj bought a plan from your executive as he suggest me and i am interested for the offer but there is payment issue with me and your executive told me that i can buy the package on EMI basis as well then i agreed with him and when he took the payment his machine not able to convert amount in the and they make the payment without informing me that payment is done without EMI.

I have spent 80, 000/- rupees for 10 year of membership and they told me they will give 4 star and higher properties to me 4 night per year. They have not told me there will be asf changes [approximate 6500/- per year]. After doing fighting they converted my membership from 10 years to 5 year told me there will not be any asf that is prepaid. Now they are not giving me any booking. Even not responding of my email. When they were converting my membership they told me you can book any time without any season restriction. They always give me season restriction reason. Also when i am doing fight to go to their office then what ever property they are offered me that property i got in 1500/- from other portal.

My new member id : 620

Old member id : o0102033.

I am taking membership in 5/10/2014 through mr bhanu partap (Dsm). He is given membership in the amount of rs. 125000/- in installemnt and. I paid 1st installment of rs. 18750/- at the time of taking membership and after few months later one parcel kit come to my address and in that membership detail given membership details given below - member name - mr rajesh kumar arora membership number - g0202660 season - blue appartment - studio membership period - 10 yrs c0- applicant name - sangeeta

My membership number is 136043 since march 2017 & given a hefty amount for it and have not been able to avail their services till date. But now when i need one day booking, nobody is picking the call on the toll free number since last 3 days & also no one is replying to email dropped by me for reservation for 23 aug 2019.

Nobody listens/ reply to the bookings

It's very disappointing to say that it's almost 2 and half yrs and i am not even able to avail single service from jukaso which was committed to me during taking the package, it's really defaming the hospitality industry, we as a consumer believe on jukaso and paid 82000. It's not only the matter of money but the trust with these type of industry which gave false commitment and during avail that just making fool of people. Three times i tried to avail my complimentary trip since 2 and half year however every time there was no response from cc as well as behavior of employees is not good for customer. Contract no. 135968

It has been more than three weeks i could not able to book any zukaso holiday.
Also i did not get my gift air ticket workth 20 thousand also. It feels like i have cheated by jukaso journeys. The member ship amount is 90k.
Now reservation team is not replying on my email.. Please cancel my membership and refund membership amount.
Contract id 138852

Membership number 217575.
We paid 40000 inr in june 2018. Since then we have been asking them to give back our money and refund the amount.
Our membership never got activated since it was given on wrong commitments.
We got a cheque also for the refund amount which got bounced. The manager ashish at the gurgaon office has told us to go legal and he cannot help us..
We have been duped by these people.

It has been more than two years i could not able to book any zukaso deal. and i did not get my gift of three return air tkt also. anytime when i call for booking they dont have hotels. so kindly cacel my membership and refund all my paid amount as i have not been able to to book any hotel in the two years period.
traveller id- 127697
Name - Ashish singh