[Resolved]  Jukaso Journeys — Complaint for refund against cancellation of membership-Id-25377

Nov 12, 2016

Updated by Virender.Chahal Its more then 90 Days and still I am not sure they will refund it or not.

Please help me how to get my money back.

Dec 13, 2016

Updated by Virender.Chahal Its above 1 month to log complaint against Jukaso but still no one to contact me. Mobile - [protected]

Jan 09, 2017

Updated by Virender.Chahal Any one help me to get my money back. Completely fed up.

Jan 17, 2017

Updated by Virender.Chahal Here is the Complete conversation for your perusal and action against Jukaso Journeys

Subject: Cancelation Of Membership ID-25377
[protected]----

From: Virender chahal <chahal.[protected]@gmail.com>
Date: Mon, Jul 25, 2016 at 5:22 PM
To: [protected]@jukasojourneys.com, [protected]@jukaso.co.in

Dear Sir/Madam,

I want to Cancel my Membership from Journeys by Jukaso which I owned on 21st July 2016.
Member ID- 25377 & User Name is 103220.

Regards,
Jyoti Chahal
W/O Virender Chahal
Address- J4/95 A, Khirki extention,
Malviya nagar, New Delhi
Mob-[protected]

[protected]
From: journeys <[protected]@jukaso.co.in>
Date: Mon, Jul 25, 2016 at 7:25 PM
To: Virender chahal <chahal.[protected]@gmail.com>
Cc: [protected]@jukaso.co.in

Dear Mr. Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, you are requested to share the specific reasons of cancellation so that we will come up with some best resolutions. However, we have forwarded your case to the concerned department and they will get in touch with you to address the same. Our members are the crucial part of our organization and we don’t want to put them in any loss.

We will be happy to serve you if you would like to reconsider your decision. In case of any other query or suggestion feel free to write/contact us, we will be happy to assist you.


Thanks & Regards,

Team Journeys


From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: Monday, July 25, 2016 5:22 PM
To: [protected]@jukasojourneys.com; [protected]@jukaso.co.in
Subject: Cancelation Of Membership ID-25377

[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Tue, Jul 26, 2016 at 10:45 AM
To: journeys <[protected]@jukaso.co.in>, [protected]@jukasojourneys.com

Dear Team Journeys,

Its my final decision to cancel my Membership from jukaso.
Member ID-25377

Regards,
Virender Chahal
Mob-[protected]

[protected]
From: journeys <[protected]@jukaso.co.in>
Date: Tue, Jul 26, 2016 at 12:04 PM
To: Virender chahal <chahal.[protected]@gmail.com>
Cc: [protected]@jukaso.co.in

Dear Mr . Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, we would like to inform you that your case has been already escalated to the concerned department and you will receive the call from them to address your issues.
However, we again request you to specify the reasons of cancellation so that the concrete solution will be provided to you.

We will be happy to serve you if you would like to reconsider your decision.


Thanks & Regards,

Team Journeys


From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: Tuesday, July 26, 2016 10:45 AM
To: journeys; [protected]@jukasojourneys.com
Subject: Re: Cancelation Of Membership ID-25377

[protected]
From: journeys <[protected]@jukaso.co.in>
Date: Thu, Jul 28, 2016 at 4:58 PM
To: Virender chahal <chahal.[protected]@gmail.com>
Cc: [protected]@jukaso.co.in

Dear Mr. Chahal

Greetings from Journeys by Jukaso!!

This is in reference to your telephonic discussion with Mr. Ashwin Sagar, its unfortunate that despite of our all efforts and requests you still don’t wish to continue the membership. The cancellation will be processed as per the terms and conditions of company.
The stipulated timeframe for any refund is 90 working days.

In case of any query feel free to write/contact us, we will be happy to assist you.


Thanks & Regards,

Team Journeys


From: journeys [mailto:[protected]@jukaso.co.in]
Sent: Tuesday, July 26, 2016 12:05 PM
To: 'Virender chahal'
Cc: '[protected]@jukaso.co.in'
Subject: RE: Cancelation Of Membership ID-25377

Dear Mr . Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, we would like to inform you that your case has been already escalated to the concerned department and you will receive the call from them to address your issues.
However, we again request you to specify the reasons of cancellation so that the concrete solution will be provided to you.

We will be happy to serve you if you would like to reconsider your decision.


Thanks & Regards,

Team Journeys


From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: Tuesday, July 26, 2016 10:45 AM
To: journeys; [protected]@jukasojourneys.com
Subject: Re: Cancelation Of Membership ID-25377

[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Sun, Aug 7, 2016 at 3:02 PM
To: journeys <[protected]@jukaso.co.in>

Dear Team Journeys,

This is in reference to refund of money is in favour of Jyoti chahal.
Request you to make the cheque in favour of only JYOTI as this is her name in bank account.

Regards
Virender Chahal

Sent from my iPhone

On 28-Jul-2016, at 4:58 PM, journeys <[protected]@jukaso.co.in> wrote:
Dear Mr. Chahal

Greetings from Journeys by Jukaso!!

This is in reference to your telephonic discussion with Mr. Ashwin Sagar, its unfortunate that despite of our all efforts and requests you still don’t wish to continue the membership. The cancellation will be processed as per the terms and conditions of company.
The stipulated timeframe for any refund is 90 working days.

In case of any query feel free to write/contact us, we will be happy to assist you.


Thanks & Regards,

Team Journeys

<image001.jpg>
From: journeys [mailto:[protected]@jukaso.co.in]
Sent: Tuesday, July 26, 2016 12:05 PM
To: 'Virender chahal'
Cc: '[protected]@jukaso.co.in'
Subject: RE: Cancelation Of Membership ID-25377

Dear Mr . Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, we would like to inform you that your case has been already escalated to the concerned department and you will receive the call from them to address your issues.
However, we again request you to specify the reasons of cancellation so that the concrete solution will be provided to you.

We will be happy to serve you if you would like to reconsider your decision.


Thanks & Regards,

Team Journeys

<image001.jpg>
From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: Tuesday, July 26, 2016 10:45 AM
To: journeys; [protected]@jukasojourneys.com
Subject: Re: Cancelation Of Membership ID-25377

Dear Team Journeys,

Its my final decision to cancel my Membership from jukaso.
Member ID-25377

Regards,
Virender Chahal
Mob-[protected]

On Mon, Jul 25, 2016 at 7:25 PM, journeys <[protected]@jukaso.co.in> wrote:
Dear Mr. Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, you are requested to share the specific reasons of cancellation so that we will come up with some best resolutions. However, we have forwarded your case to the concerned department and they will get in touch with you to address the same. Our members are the crucial part of our organization and we don’t want to put them in any loss.

We will be happy to serve you if you would like to reconsider your decision. In case of any other query or suggestion feel free to write/contact us, we will be happy to assist you.


Thanks & Regards,

Team Journeys

<image001.jpg>
From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: Monday, July 25, 2016 5:22 PM
To: [protected]@jukasojourneys.com; [protected]@jukaso.co.in
Subject: Cancelation Of Membership ID-25377

Dear Sir/Madam,

I want to Cancel my Membership from Journeys by Jukaso which I owned on 21st July 2016.
Member ID- 25377 & User Name is 103220.

Regards,
Jyoti Chahal
W/O Virender Chahal
Address- J4/95 A, Khirki extention,
Malviya nagar, New Delhi
Mob-[protected]


[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Tue, Aug 9, 2016 at 3:51 AM
To: journeys <[protected]@jukaso.co.in>, [protected]@jukasojourneys.com

Waiting for your kind response.

[protected]
From: journeys <[protected]@jukaso.co.in>
Date: Tue, Aug 9, 2016 at 12:42 PM
To: Virender chahal <chahal.[protected]@gmail.com>
Cc: [protected]@jukaso.co.in

Dear Mr. Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, as mentioned in previous mail the stipulated timeframe for any refund is 90 working days. We will update you regarding the same when the process of the same will get over.
We shall highly appreciate your kind patience in this regard.


Thanks & Regards,

Team Journeys


From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: Tuesday, August 9, 2016 3:51 AM

[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Mon, Sep 19, 2016 at 2:38 PM
To: journeys <[protected]@jukaso.co.in>, [protected]@jukasojourneys.com

Dear Team,

Further to this what's the current status for refund.
Request you to please expedite the refund process.

Regards,
Virender Chahal
Mob- [protected]

[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Fri, Oct 21, 2016 at 1:23 AM
To: journeys <[protected]@jukaso.co.in>, [protected]@jukasojourneys.com

Dear Team,

Still waiting for your prompt response.
And Request you to please provide the status for refund.

Regards,
Virender Chahal
Mob- [protected]

[protected]
From: Info <[protected]@jukasojourneys.com>
Date: Sat, Oct 22, 2016 at 2:59 PM
To: Virender chahal <chahal.[protected]@gmail.com>
Cc: [protected]@jukaso.co.in, [protected]@jukasojourneys.com

Dear Mr. Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, we regret for the delay in response and all the inconvenience faced at your end. We will update you regarding the same at the earliest.
We shall highly appreciate your kind patience in this regard.

Thanks & Regards,

Team Journeys


From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: 21 October 2016 01:23

[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Sat, Nov 5, 2016 at 2:38 PM
To: Info <[protected]@jukasojourneys.com>
Cc: [protected]@jukaso.co.in

Dear Team Journeys,

Its more than 90 working days and i am still waiting response from journeys to call me for my refund, as written by you in below mails.
Please expedite the refund process.

Regards,
Virender Chahal
Mob-[protected]

Sent from my iPhone

On 22-Oct-2016, at 2:59 PM, Info <[protected]@jukasojourneys.com> wrote:
Dear Mr. Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, we regret for the delay in response and all the inconvenience faced at your end. We will update you regarding the same at the earliest.


<image001.jpg>
From: journeys [mailto:[protected]@jukaso.co.in]
Sent: Tuesday, July 26, 2016 12:05 PM
To: 'Virender chahal'
Cc: '[protected]@jukaso.co.in'
Subject: RE: Cancelation Of Membership ID-25377

Dear Mr . Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, we would like to inform you that your case has been already escalated to the concerned department and you will receive the call from them to address your issues.
However, we again request you to specify the reasons of cancellation so that the concrete solution will be provided to you.

We will be happy to serve you if you would like to reconsider your decision.


Thanks & Regards,

Team Journeys

<image001.jpg>
From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: Tuesday, July 26, 2016 10:45 AM
To: journeys; [protected]@jukasojourneys.com
Subject: Re: Cancelation Of Membership ID-25377

Dear Team Journeys,

Its my final decision to cancel my Membership from jukaso.
Member ID-25377

Regards,
Virender Chahal
Mob-[protected]

On Mon, Jul 25, 2016 at 7:25 PM, journeys <[protected]@jukaso.co.in> wrote:
Dear Mr. Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, you are requested to share the specific reasons of cancellation so that we will come up with some best resolutions. However, we have forwarded your case to the concerned department and they will get in touch with you to address the same. Our members are the crucial part of our organization and we don’t want to put them in any loss.

We will be happy to serve you if you would like to reconsider your decision. In case of any other query or suggestion feel free to write/contact us, we will be happy to assist you.


Thanks & Regards,

Team Journeys

<image001.jpg>
From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: Monday, July 25, 2016 5:22 PM
To: [protected]@jukasojourneys.com; [protected]@jukaso.co.in
Subject: Cancelation Of Membership ID-25377

Dear Sir/Madam,

I want to Cancel my Membership from Journeys by Jukaso which I owned on 21st July 2016.
Member ID- 25377 & User Name is 103220.

Regards,
Jyoti Chahal
W/O Virender Chahal
Address- J4/95 A, Khirki extention,
Malviya nagar, New Delhi
Mob-[protected]




[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Tue, Nov 8, 2016 at 5:57 PM
To: Info <[protected]@jukasojourneys.com>
Cc: journeys <[protected]@jukaso.co.in>

Team journeys,

I have cancel my Membership(25377) dated 25 July 2016 and it was being accepted at your end for reimbursement within 90 working days, Now it has been more than 90 working days and there is no response at your end.
Same has been escalated to your customer care team on 5 Nov 2016 and they told you get the response from my team in 48 hours, But still there is no response.
Kindly get the issue resolved ASAP otherwise I will log FIR against Jukaso Jurneys.

Regards,
Virender Chahal
Mob-[protected]


[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Sat, Nov 12, 2016 at 3:45 PM
To: Info <[protected]@jukasojourneys.com>
Cc: journeys <[protected]@jukaso.co.in>

Reminder 1

[protected]
From: Info <[protected]@jukasojourneys.com>
Date: Mon, Nov 14, 2016 at 1:52 PM
To: Virender chahal <chahal.[protected]@gmail.com>
Cc: journeys <[protected]@jukaso.co.in>, Info <[protected]@jukasojourneys.com>

Dear Mr. Chahal,

Greetings from Journeys by Jukaso!!

This is in reference to your mail, please be informed that company doesn’t have any ill intentions nor it wants to put you in any loss. As soon as we will get an update from the concerned department regarding your refund we will update you accordingly.

We shall highly appreciate your kind patience in this regard.

Thanks & Regards,

Team Journeys


From: Virender chahal [mailto:chahal.[protected]@gmail.com]
Sent: 12 November 2016 15:45
To: Info
Cc: journeys

[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Wed, Dec 14, 2016 at 11:43 AM
To: Info <[protected]@jukasojourneys.com>
Cc: journeys <[protected]@jukaso.co.in>

Dear Team Journeys,

Still waiting for my refund and your response.

Regards,
Virender Chahal
[protected]

[protected]
From: Virender chahal <chahal.[protected]@gmail.com>
Date: Mon, Jan 9, 2017 at 6:55 PM
To: Info <[protected]@jukasojourneys.com>, [protected]@jukasojourneys.com
Cc: journeys <[protected]@jukaso.co.in>

Any one there who resolve my complaint and help to get my money back. I am completely fed up with your response and your commitment on my written agreement.
Its above six months and I am getting nil(Zero) from your side. It is against the Indian law that you give written agreement in which you mention money will return within 90 working days. I am completely lost to get my own money from your company (Jukaso Journeys).

Regards,
Virender Chahal
[protected]

Jul 04, 2017

Updated by Virender.Chahal Still complaint is not resolved, they give post cheque which will be credit in October then how can they said it has been resolved.