Jukaso Journeys — holiday membership promise

Address:

Gurgaon, Haryana, 110077

Contract id - 134382 i got welcomed on 5th july 2018 but when i called customer service the next day nobody answered (I called 12times). The service is not at all good and all they do is make fake promises. Horrible decision that i made. I emailed about cancellation on 8th july but no confirmation from them. I would like to cancel my membership as i have processed the cancellation request within 10days of service acceptance (As per the contract). No confirmation of that cancellation yet. When called a senior manager by the name - mukesh ([protected]) offered free holiday of 2nights and 3days and no update at all. They also offered a free voucher worth 10, 000 from vibes and that is also a no show. Horrible customer service. I have the recording of that call and if promise is not kept then i am going to police with it. After all it's our hard earned money.
Contract id - 134382