[Resolved] Jukaso Journeys — Refund money - (customer id -33619) | |||||
I have purchased the membership on 30st sep 2016 by paying amount of 1.45lakh and after 2-3 days i got verification call from smita, due to which i came to know that jukaso representatives (sandeep/rakesh/nikhat) ([protected]) has given us wrong commitments during presentation @hotel fortune inn pune on 30th sep2016. After that i have immediately sent membership cancellation email on 4th oct 2016. Below are the points which they mentioned in their presentation and complementaries. 1. full complementary dubai trip for 2 people 3n/4d including visa, both side flights, food, sight seens, cab, guide etc. please find the attached pic of our agreement copy for your reference. 2. we asked them, what comes under our membership plan - below are example given by the presenter:- If your going to singapore, then no need to pay anything extra, company (jukaso) will takecare for your visa's, 30℅discounts on international flights both side, on ur arrival cab will receive you, and drop you hotel.in hotel breakfast and dinner will be provided by company only and during your stay, sight scene, fun activities etc will be from company only. Please see our details below. Membership taken on 30sep2016 Amount paid -145000 lakh Mob[protected] Email-sachin. [protected]@gmail.com Note : as this false commitment is done by your employees only, so i want my full amount of 145000 lakh, we are not going to bear your amount (3000/5000rs) cutting policies. I have called many times to call centre, regarding my cancellation/refund status of money and every time they are giving same answer, that your request is under process, please call after 90 days. and now for me already 36 days are over and no positive response came from company. Please process my above request as soon as possible. Was this information helpful? | |||||
May 23, 2017 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Apr 22, 2017 Jukaso Journeys Customer Care's response Dear Member, Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too. For further any queries you can also reach us on below number and e-mail Id Toll Free No. :[protected] E-mail Us On : [protected]@jukasojourneys.com https://www.facebook.com/journeysbyjukaso/ https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos https://twitter.com/journeys_jukaso Best Regards, Response Team Journeys Resorts Pvt. Ltd. | |||||
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+91 89 1305 0100 [Jukasotel]
+91 54 2240 6667 [Varanasi]
+41 338 221 543 [Hotel Gasthof Schonegg]
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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Please sign the petition against Jukaso fraud on the below link :-
http://goo.gl/MDVFqe
Lets unite and fight against this fraud, we will get back our money together
Vivek
Mob : [protected]