I started playing this game from 23rd of December 2022 where I deposited INR 1000 and won INR 4000 of which I withdrew INR 2000 which was successful and i got the amount in my bank account and was playing for few days with rest of the amount and won more.
I then made a withdrawal of INR 5000 on 31st December 2022, which was pending till yesterday and i assumed that it might be because of new year weekend. I then played few games till yesterday afternoon i.e. 2nd January 2023, and suddenly in the afternoon it started reflecting as my account is locked. Not disclosing the exact reason of why the account is freezed.
I then sent email to the support team to which they replied to send email from registered email id. I replied back stating i just have 1 email id from which i have sent the email. I registered the account with my mobile number and it was not mandate to enter email id while creating an account.
There is no reply to my email for more than 24 hrs now and also after sending repeated reminders. I smell this is a fraud what has happened with me as they are not justifying nor replying to emails.
I have 1 pending withdrawal of INR 5000 + INR 1400 balance in my account.
Please help me to recover this money from Junglee Rummy team.
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2023
Junglee Rummy Customer Care's response Dear User,
Thank you for reaching out to Junglee Rummy.
This is in reference to your concern related to your Junglee Rummy account. Request you to share with us, your Junglee Rummy username for our team to work on your concern.
Rest assured we will be happy to assist you.
Thanks,
Team - Junglee Rummy
Jan 05, 2023
Updated by Jayesh Pamak Dear Team,
I do not recollect my user name as I have created account with my registered mobile number however, I can provide with rest o the information stated below.
Name - Jayesh Pamak
Mobile # - [protected]
DOB - 26 January 1990
City - Mumbai
Pincode - 400052
Also I have completed my KYC and also was approved, please confirm if you want my Panccard and Aadhar card number?
Kind Regards,
Jayesh Pamak
Verified Support
Jan 10, 2023
Junglee Rummy Customer Care's response Dear Jayesh,
Greetings from Junglee Rummy!
We would like to inform you that your Junglee Rummy account has been locked due to internal checks and some activity performed by you on the platform which is against as per our internal policies your account balance has been frozen.
We have already forwarded your concern to the respective team and they are looking into it on a priority basis. You will receive an update on your email address ([protected]@gmail.com) within 48 hrs.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thanks,
Team Junglee Rummy
Jan 11, 2023
Updated by Jayesh Pamak Dear Team,
Your prompt response is appreciated!
I need to understand what is the internal checks and the activity which I performed was against the policy as I need to know whether that activity was performed intentionally or unintentionally.
I will wait for the response from the concern team and may write back after 48 hrs.
Thanks and Regards,
Jayesh Pamak
Jan 13, 2023
Updated by Jayesh Pamak Dear Team,
I got an email from Junglee Rummy Risk Management team that they have algorithms designed which indicate fraud play of the user based on his location, device, game play patterns, etc.
I replied back to them asking for the exact reason of the fraud activity which I was involved with!
I am seriously not satisfied with all the responses which I am getting from the team through emails. The algorithms did not do any internal checks when the account was created? They did not do any internal checks when I first withdraw INR 2000? The internal checks did not suspect any unethical activity when I lost my money?
I see this is clear case of fraud which has happened to me instead of you blaming me as a fraud player due to any of your algorithmic reason. If this is the case of I am being fraud by Junglee Rummy then please state the same publicly here on this consumer complaints platform for the world to know your reality.
I will await your response for few days to know the exact root cause of my account being locked and withdrawals being freeze along with balance in my wallet.
Attaching the emails conversation for your reference!
Regards,
Jayesh Pamak
Jan 17, 2023
Updated by Jayesh Pamak I am awaiting your revert on the above!!
Jan 23, 2023
Updated by Jayesh Pamak Dear Team,
Will I get any update on the trial email? If you dont want to reply and want to confirm that this is the fraud app then kindly state here so that others wont be cheated in future. This is just intolerant behavior from Junglee Rummy company for endorsing brands for advertisement and cheating on the people of India.
I would want this to reach all the brand ambassadors of Junglee Rummy who are for the sake of money endorsing a company which is cheating people.
Consumer complaint team - please spread this message of mine to all.
Thank you for reaching out to Junglee Rummy.
This is in reference to your concern related to your Junglee Rummy account. Request you to share with us, your Junglee Rummy username for our team to work on your concern.
Rest assured we will be happy to assist you.
Thanks,
Team - Junglee Rummy