| Address: 203 , A 1 , SAI RESIDENCY, SAI COLONY |
I register on Junglee Rummy account on 16 August 2022 . My all documents and KYC words verify after playing for sometime my balance was somewhere around 51000 I decided to withdraw the amount. I requested 21000 to withdraw but the transaction status what showing under verification I don't bother then as I through it might be a regular process at it was my we don't request please not that my KYC was already very fine at this moment they do not allow you to reserve withdrawal request unless you have done so.
Today on the 18th August 2022 I receive an email saying that my id is block due to Celsius activity I ask them for an explanation day first said that they have some algorithms in place what day give referring to the fair gameplay policy I have gone through it and I am sure I have not violated any term I have attached the email created of our conservation below please get my the money I won. My ID is 84228faac2.
The following is a formal notice to you from our Risk Management team:
We would like to inform you that your Junglee Rummy account has been locked due to the suspicious activity performed by you on the platform as per our internal policies your account balance has been frozen.
Thank you.
Best regards,
Risk Management Team
Team Junglee Rummy
Dear Dipika,
The following is a formal notice to you from our Risk Management team.
We would like to inform you that certain suspicious activities were detected in your Junglee Rummy account.
We have algorithms designed which indicate fraud play of the user based on his location, device, game play patterns etc.
We would like to notify you that all transactions in your Junglee Rummy account have been frozen as per our policies.
Thank you.
Best regards,
Risk Management Team
Team Junglee Rummy
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Junglee Rummy customer support has been notified about the posted complaint.
Aug 18, 2022
Updated by Dipika thorat Help me plz
Verified Support
Aug 22, 2022
Junglee Rummy Customer Care's response Dear dipika,
Greetings from Junglee Rummy!
As per our telephonic conversation related to your concern. Our team will contact you again in the specific time you requested today and we request you to please respond for the same, so we can resolve your concern at the earliest.
Thanks & Regards
Team Junglee Rummy
Thank you for reaching out to Junglee Rummy.
We understand you have a concern related to your Junglee Rummy account. We request you to share your Junglee Rummy username with us for our team to work on your concern.
Rest assured we will be happy to assist you.
Thanks,
Team - Junglee Rummy