Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2020
Junglee Rummy Customer Care's response Hello Narendra,
Thank you for contacting Junglee Rummy.
We understand your disappointment as you are continuously losing games.
Please note our players' safety and well-being is our top priority and responsibility and during registration, you agreed to our Terms of Service, which say that it is every player's sole responsibility to play rummy just for entertainment to the extent that they can afford comfortably.
This is one reason why we offer the option of playing free games and setting cash deposit limits to all our players. Also, As we can check in the shared screenshot our support team has already addressed your concerns.
Thanks & Regards
Team - Junglee Rummy
Dec 23, 2020
Updated by Narendra222 Junglee team,
I asked to provide my game level history and opponent players details . when all your players are genuine, then what is the issue of sharing details.
And my question is. Why did you called me on my mobile and encourage to play. Yes i have trusted information that your internal players are doing fraud.
As i said, i will fight till my last breath..
Dec 23, 2020
Updated by Narendra222 If it is just for players entertainment, why did you called me and encouraged to play.
What is your entertainment to reach players individually.
Dec 23, 2020
Updated by Narendra222 Respected consumer complaints team,
Please support me to fight against online gaming. Am in the process of reaching government and law.
I hope i can continue my fight with support of all of you, and with family members of rummy victims.
Am in process of reaching all victims families.
Thank you all
Verified Support
Dec 29, 2020
Junglee Rummy Customer Care's response Hello Narendra,
If we understand correctly our team has provided you with all the available information which we could have shared as per our company norms and other player's safety.
Please be informed Junglee Rummy encourages its players to play rummy games responsibly and yes we believe in maintaining strong personal relationships with every player hence we call our players to share knowledge and acknowledge their concerns.
It would be great if you could share your username or registered mobile number so that we can work together on remedying the situation and to ensure such things don't happen again as we value all our players and their satisfaction comes first for us.
Thanks & Regards
Team - Junglee Rummy
Thank you for contacting us.
We apologize for the inconvenience caused and in order to assist you further, we request you to write us at [protected]@jungleerummy from your registered email address.
We look forward to hearing from you at your earliest convenience so that we can resolve the issue at the earliest.
Thanks & Regards
Team - Junglee Rummy