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Junglee Rummy Complaints & Reviews

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Updated: Mar 16, 2025
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Junglee Rummy reviews & complaints page 38

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N
Nitin Dorsetwar
Sep 12, 2020
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Address: Nagpur

Dear Friends.

My name is Nitin and my user ID is nitindosa142.
I strongly suggest/believe this kind of site should be stopped and penalized for cheating the public

we play for fun and also anticipating the site is genuine and do not cheat us

My complaint to the site is copied Below

Twice I have been disconnected from a game and thrown out of the game as well as I was in the game playing that game. And there was no network issue from my side as I m using two cell phone with different networks and plays with the same I'd on both the phones but there was no joined games. Once they have given me a bonus of 1000 rs and told them as this things should never happen again in the future and it di happen.

And my second complaint was that I was logged in on three games at a time how is it possible for me to play three games at a time and when I complaint to them they are say that it is a technical problem please explain me the problem and there supervisor are so rude the name is Mr Sandeep and Mr Dattu can't answery questions and disconnected the call is this the way to treat a customer who has deposited lakhs of rupees.

Please guys don't trust these people and guys suggest me what to do next should I file an FIR against them or file a case against them.
My email id is [protected]@gmail.com
Junglee Rummy customer support has been notified about the posted complaint.
Sep 12, 2020
Updated by Nitin Dorsetwar
And if I say that I log a complaint they will block my account..when I ask them the reason they say we have the authority to block anyone's account with intimating the customer
Verified Support
Sep 14, 2020
Junglee Rummy Customer Care's response
Hello Nitin,

Thank you for writing to Junglee Rummy and We apologize for the inconvenience.

We completely understand your concern is related to game disconnection.Please be assured we will help you with your concern.

our concerned team would contact you on your registered mobile number to resolve your queries within 24 hours.

Your satisfaction means everything to us. We will continue to serve you to the best of our ability.

If you need any further assistance, please let us know by replying to this email. We'll be happy to assist you.
So many days that I have posted the complaint but no reply from the so called no1 rummy site.
Even they have blocked my account is this the way to treat a customer.
As you said to email your support team but no reply from them also and no calls yet received so that the issue will be resolved... pathetic rummy site
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    8
    8759518685
    Sep 6, 2020
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    Address: Again colony. Post Maniktala, PS habra. Pin 743263

    My withdrawal ID 9746071 my withdrawal request has been fulfilled but the funds have not been credited RS 2400 to my Account
    Junglee Rummy customer support has been notified about the posted complaint.
    Dear Amit,

    We understand that your concern is related to the withdrawal request. We're here to assist you with your query!

    As checked and found that your withdrawal request id: 9746071 of Rs. 2400.00 has been declined due to some technical issue at your bank end. However, we've already refunded the amount in your Junglee Rummy account. Thus, we request you to please place a fresh withdrawal request, so that we can process the same.

    Regards
    Team Junglee Rummy
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      K
      Kailas shelavale
      Sep 6, 2020
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      Address: Crown 🌟

      Kyc problem

      Plz help me sir my kyc problem
      Junglee Rummy customer support has been notified about the posted complaint.
      Dear Kailas,

      Thank you for contacting Junglee Rummy.

      We request you to write us back on [protected]@jungleerummy.com along with your another account details i.e. Username or Email ID so that we can locate the account and assist you further.

      Regards
      Team Junglee Rummy
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        K
        KDBhadekar
        Sep 5, 2020
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        I constantly receive calls and sms texts from junglee rummy to download and play the game. I have never visited junglee rummy website or downloaded the app or shared my number for any marketing communication.

        I have tried blocking the numbers to stop receiving the calls. Everyday i receive the calls from different numbers atleast 4-5 times a day and its practically not possible to block all the numbers.

        I want these calls to stop right now.
        Junglee Rummy customer support has been notified about the posted complaint.
        Dear KDBhadekar,

        Thank you for writing to us.

        We understand your concern of getting promotional SMS & Calls from Junglee Rummy. We request you to send us the SMS screenshot along with your mobile number on which you are getting SMS & Calls so that we can check and work on your complaint. Please write us back with the details on [protected]@jungleerummy.com.

        Regards
        Team Junglee Rummy
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          R
          Rajes Khan
          Aug 31, 2020
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          Address: Amta,Howrah, West Bengal

          Withdrawal balance problems. Tha balance not withdrawal fulfaild. But tha balance not back. Plish contact. Me my problem is solved plish. Call me [protected]
          Junglee Rummy customer support has been notified about the posted complaint.
          Dear Rajes,

          Thank you for contacting Junglee Rummy.

          We understand your concern related to withdrawals. We tried to fetch your data but unable to do so. We request you to send us an email from your registered email ID so that we can check and assist you further.

          Regards
          Team Junglee Rummy
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            A
            Aravind21
            Aug 22, 2020
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            Address: [email protected]

            I has played honestly I kept 3200 they not paid to me and they has locked tha my account
            Junglee Rummy customer support has been notified about the posted complaint.
            Dear Aravind21,

            Thank you for writing to us.

            We request you to write us back from your registered email ID to [protected]@jungleerummy.com so that our concern team can look into the issue and resolve it asap.

            Thanks & Regards
            Team - Junglee Rummy
            What happen there is no reply from junglee rummy
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              P
              poojbh
              Aug 20, 2020
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              Address: Mumbai

              They are sending me messages, e-mail again and again.
              I don't know whether they got my contact number. They are continuously calling me and texting me from different contact numbers.
              I don't want to play rummy then why I am getting the phone calls and messages again.
              Please stop this.
              Junglee Rummy customer support has been notified about the posted complaint.
              Dear Sir,

              Thank you for contacting Junglee Rummy.

              We understand your concern and in order to assist you further, we request you to share your mobile number along with the message screenshot with us on [protected]@jungleerummy.com.

              We are waiting for your response to assist you further.

              For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

              Thanks & Regards
              Team - Junglee Rummy
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                P
                Prabavathii
                Aug 16, 2020
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                My account is locked
                Junglee Rummy customer support has been notified about the posted complaint.
                Dear Prabavathii,

                Thank you for contacting Junglee Rummy.

                We understand your concern but inorder to assist you further, we request you to send us an email from your registered email ID or share your Junglee Rummy account username so that we can check further.

                For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                Thanks & Regards
                Team - Junglee Rummy
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                  J
                  jayapal 111222
                  Aug 14, 2020
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                  I want to change my date of birth because first time i entered wrongly so i cant withdraw my money. Help me soon as possible
                  Junglee Rummy customer support has been notified about the posted complaint.
                  Dear Jayapal,

                  Thank you for contacting Junglee Rummy.

                  We understand your concern related to your DOB change. But, in order to assist you further, we need some more information so that we can trace your account details. Please share your Junglee Rummy username or send us an email on [protected]@jungleerummy.com from your registered email ID so that we can assist you further.

                  For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                  Thanks & Regards
                  Team - Junglee Rummy
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                    C
                    Chaithrashetty
                    Aug 10, 2020
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                    Withdrawal id : 8853731
                    Withdrawal date : 30 jul 2020
                    Withdrawal status shows fulfilled but till now amount was not credited to my bank ac
                    Junglee Rummy customer support has been notified about the posted complaint.
                    Dear Chaithra,

                    Thank you for contacting Junglee Rummy.

                    We understand your concern related to your withdrawal. In order to help you further, we request you to send us an email from your registered email id to [protected]@jungleerummy.com so that we can look into it and resolve your query.

                    For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                    Thanks & Regards
                    Team - Junglee Rummy
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                      D
                      Dhivakar Rishi
                      Aug 2, 2020
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                      Address: Trichy

                      Withdrawal problem sir... Name mismatch problem... So please clear my problem... I also send my aadhaar details... My personal details second names are problem.. Last 10 days send my problem to your email address... But your worker's are not responsible for my problem.
                      Junglee Rummy customer support has been notified about the posted complaint.
                      Dear Dhivakar,

                      Thank you for contacting Junglee Rummy.

                      We understand your concern for unable to place withdrawal. We are unable to locate your account and hence we request you to share your Username on [protected]@jungleerummy.com so that we can assist you further.

                      For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                      Thanks & Regards
                      Team - Junglee Rummy
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                        V
                        Venkyayya
                        Jul 30, 2020
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                        Address: Delhi

                        Saturday afternoon around 1 o clk my account was locked, user id is venkatayya1 .and i want to know the perfect reason, when i made a withdrawal request my account was locked.. And i have seen some negative comments on jungle rummy, if this was the case i wont reccomend your site to anyone.. Kindly resolve my problem and realase my account immediatly
                        Junglee Rummy customer support has been notified about the posted complaint.
                        Dear Venkyayya,

                        Your Junglee Rummy account has been locked because of the fraud committed by you.

                        During our investigation, we went through all your game logs and noticed you have played an increased number of games with certain players. It was observed that in some of those games, you and the other players were colluding with each other.

                        You engaged in collusion, which is a serious violation of our Fair Play policy, and we take strict action against offending players.

                        For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                        Thanks & Regards
                        Team - Junglee Rummy
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                          R
                          Rajneeshbanga
                          Jul 30, 2020
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                          Address: Junglee rummy

                          There were many instances happened with me that I realized that players are fake and also the fake players can win without even meeting the criteria to win.
                          I took a screenshot of one of the instances.
                          And when I told junglee rummy about it they didnot took any step.
                          I have proof regarding the same.
                          And i am looking for regulatory authority which can fairly resolve this and put an end to this fake and biased online claim.
                          In the below screenshot u will find the fakeness and fake players biased system.
                          Junglee Rummy customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 02, 2020
                          Junglee Rummy Customer Care's response
                          Dear Rajneesh,

                          Thank you for contacting Junglee Rummy.

                          Please be noted that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

                          Addtionally, in case if you feel any suspicious activity in a game play, please send us an email from your registered email ID along with the Game ID and username so that we can investigate further. Currently we are unable to trace any details of your account.

                          For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                          Thanks & Regards
                          Team - Junglee Rummy
                          I have again collected same type of cheating and bots that they place . No way it is fair play
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                            R
                            Rajneeshbanga
                            Jul 30, 2020
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                            Address: Jubglee rummy

                            There were many instances happened with me that I realized that players are fake and also the fake players can win without even meeting the criteria to win.
                            I took a screenshot of one of the instances.
                            And when I told junglee rummy about it they didnot took any step.
                            I have proof regarding the same.
                            And i am looking for regulatory authority which can fairly resolve this and put an end to this fake and biased online claim.
                            In the below screenshot u will find the fakeness and fake players unbiased system.
                            Junglee Rummy customer support has been notified about the posted complaint.
                            Jul 30, 2020
                            Updated by Rajneeshbanga
                            Typing error in the complaint
                            Posted another one
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                              N
                              Nadipuri
                              from Mumbai, Maharashtra
                              Jul 30, 2020
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                              Dear Sir, I am your member and daily I play the Free Tournaments. Because to test my ability, before I deposit and play cash Games.In the Free Tournments, I earned Bonus, and I teied to withdraw, but I could not do, regarding this, I asked your support Team, they said, the Bthe bonus amoun can be used, to play cash, games, and the winning amount can be withdrawn, the same I did, and won the cash game, again I tried to with draw,
                              but I could not with draw, an error came as, deposit and play atleast one game to with draw...but previously, I was told, Deposit from bonus amount, and play cash game, and can withdraw the winning amount..but it did not happen..My doubt is I will Deposit and play..but whether I WIN OR NOT..will you allow me to with draw, the previous amount which I have already won...the same I asked your support team for several times per the past 3 days..but no respond or answer from them..so what to do..

                              My User Name: Harsharanjan..email: [protected]@gmail.com My Original Name: Nadipuri Jayadev...and one more thing..My KYC is verified...Regards, Jayadev
                              Junglee Rummy customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 02, 2020
                              Junglee Rummy Customer Care's response
                              Dear Jayadev,

                              Thank you for contacting Junglee Rummy.

                              We wish to inform you that you can withdraw your money after depositing and playing atleast a single cash game.

                              For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                              Thanks & Regards
                              Team - Junglee Rummy
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                                M
                                Manish Kumar 7878
                                Jul 27, 2020
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                                I am a neevuser for junglee rummy. Recently i won some money and withdrew some money without any prob on the first day. Next day i was trying to withdraw my first day deposit of 1000. They put my account "Under verification". I waited for 4 days and i was playing cash games these 4 days and won around 4000 rupees. This morning they suddenly locked me out from my account. I called customer care snd he says i violated terms and conditions. When asked about the same he said i will receive an email in 15 min. After 4 hours i received an email stating my PAN Is invalid. Before playing my gane, i did my KYC and it got approved. I was able to withdraw some money abd now all of a sudden how my Pan is Invalid. This is a fraud website. When you win money they lock ur account saying something. I need my money back. My PAN is absolutely valid and i verified the same. HIW DID JUNGLEE Rummy approve my KYC Initially. This is a bogus company. Please Resolve my issue.
                                Junglee Rummy customer support has been notified about the posted complaint.
                                Jul 28, 2020
                                Updated by Manish Kumar 7878
                                User I'd "mo818655ad"
                                Verified Support
                                Aug 02, 2020
                                Junglee Rummy Customer Care's response
                                Dear Manish,

                                Thank you for contacting Junglee Rummy.

                                We have checked and found that your Junglee Rummy account has been locked because of the fraud committed by you.

                                During our investigation, we went through all your game logs and noticed you have played an increased number of games with certain players. It was observed that in some of those games, you and the other players were colluding with each other.

                                You engaged in collusion, which is a serious violation of our Fair Play policy, and we take strict action against offending players.

                                For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                                Thanks & Regards
                                Team - Junglee Rummy
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                                  M
                                  madavmadav
                                  Jul 22, 2020
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                                  Address: Thanjavur, Tamil Nadu

                                  My mobile phone is missing. I am using new mobile but i don't using it. Temporary problem
                                  Junglee Rummy customer support has been notified about the posted complaint.
                                  Dear User,

                                  Thank you for contacting Junglee Rummy.

                                  We understand your concern and in order to assist you we need some more information. We request you to send us an email from your registered email ID or share your username so that we can locate your account and assist you further.

                                  For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                                  Thanks & Regards
                                  Team - Junglee Rummy
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                                    A
                                    ananthrajen
                                    Jul 21, 2020
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                                    Dear sir/madam

                                    This is Ananth from chennai I would like to bring the kind notice that I am a player in junglee rummy they just hold my withdrawal and put my withdrawal under verification long time.usually takes 3 hours . I place two request before which I got quickly. Now I wage higher amount than before..they hold my withdrawal request... it's was slow. It's kind of tactic to get more players... kindly look into this and do the needful...

                                    Regards
                                    Ananthrajen
                                    [protected]@gmail.com
                                    Junglee Rummy customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 02, 2020
                                    Junglee Rummy Customer Care's response
                                    Dear User

                                    Your Junglee Rummy account has been locked because of the fraud committed by you.

                                    During our investigation, we went through all your game logs and noticed you have played an increased number of games with certain players. It was observed that in some of those games, you and the other players were colluding with each other.

                                    You engaged in collusion, which is a serious violation of our Fair Play policy, and we take strict action against offending players.

                                    Thanks,
                                    Team Junglee Rummy,
                                    India's Most Trusted Rummy Site
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                                      J
                                      Jojo Joseph
                                      Jul 20, 2020
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                                      Dear sir in India we have to banned this jungleerummy because they are cheating the players in all games and they earns crores of rupees how they spent huge money to make big advertisements with big celebrities each game they sitting with their players and helping each other I have reported many times but no use I am sure lot of people suicides due to this cheating so it should be banned I can provide the evidence anywhere.
                                      Junglee Rummy customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 02, 2020
                                      Junglee Rummy Customer Care's response
                                      Dear User,

                                      We have checked and found that your account is already locked in your best interest and we request you to take a break of 15 days and spend your time with your family and friends. In case if you wish you reactivate your account, you can write us back on [protected]@jungleerummy.com.

                                      For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.

                                      Thanks & Regards
                                      Team - Junglee Rummy
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                                        A
                                        Ankit Singh 1999
                                        Jul 18, 2020
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                                        Sir I’ve deposited 200, 100 rupees from my account to jungle rummy account through PhonePe.
                                        The amount has been dedicate from my bank 🏦 account and didn’t show in rummy account.
                                        I had complained about it to jungle rummy Custmercare they wait for 7 days.
                                        I waited but I didn’t get my amount.
                                        Or now I’m not a able to contact to jungle rummy.
                                        Plz help me to get back my money .

                                        I made payment on 07/07/2020 at 10:14pm that payment is 200₹
                                        And the other payment on 07/07/2020 at 10:23pm and this payment is 100₹
                                        I have both payment transactions Id i[censored] want then I share with you

                                        You are my last hope for my money plz help me 🙏🏻🙏🏻🙏🏻
                                        Junglee Rummy customer support has been notified about the posted complaint.
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