Dear Sir, I am your member and daily I play the Free Tournaments. Because to test my ability, before I deposit and play cash Games.In the Free Tournments, I earned Bonus, and I teied to withdraw, but I could not do, regarding this, I asked your support Team, they said, the Bthe bonus amoun can be used, to play cash, games, and the winning amount can be withdrawn, the same I did, and won the cash game, again I tried to with draw,
but I could not with draw, an error came as, deposit and play atleast one game to with draw...but previously, I was told, Deposit from bonus amount, and play cash game, and can withdraw the winning amount..but it did not happen..My doubt is I will Deposit and play..but whether I WIN OR NOT..will you allow me to with draw, the previous amount which I have already won...the same I asked your support team for several times per the past 3 days..but no respond or answer from them..so what to do..
My User Name: Harsharanjan..email: [protected]@gmail.com My Original Name: Nadipuri Jayadev...and one more thing..My KYC is verified...Regards, Jayadev
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2020
Junglee Rummy Customer Care's response Dear Jayadev,
Thank you for contacting Junglee Rummy.
We wish to inform you that you can withdraw your money after depositing and playing atleast a single cash game.
For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.
Thanks & Regards
Team - Junglee Rummy
Thank you for contacting Junglee Rummy.
We understand your concern but inorder to assist you further, we request you to send us an email from your registered email ID or share your Junglee Rummy account username so that we can check further.
For further assistance, please feel free to write back to us on [protected]@jungleerummy.com. We'll be happy to assist you.
Thanks & Regards
Team - Junglee Rummy