Junglee Rummy Complaints & Reviews

Jul 23, 2019

Junglee Rummy Customer Care's response Dear Customer,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We hope that the Customer Champion who reached out to you was able to answer all your queries. Please feel free to contact us at our toll-free number[protected] or via email at [protected]@jungleerummy.com if any of your queries still persists.

Thank you for your time!

Team Junglee Rummy
[protected]
[protected]@jungleerummy.com.
(Mon - Fri 10:30 AM to 7:00 PM)

Jul 05, 2019

Junglee Rummy Customer Care's response Dear Suresh,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We want to assure you that we will work with you to resolve this query.

Upon checking the details we understand that on your profile you have entered the date of birth that doesn't match with the Date of birth mentioned in your documents. The good news is that we have options to resolve your query, we just need a few details from your end.

We attempted to reach out to you on the mobile number registered on your Junglee Rummy account but we couldn't get through. Additionally, we have also emailed you the steps on your registered email address to resolve this query. You are requested to kindly refer to the email sent by us on 'June 25th, 2019' as it will guide you with the steps that we have shared to update the Date of birth on your account.

Lastly, we highly suggest you to also remove your personal Identification documents from here as it's public and available for everybody to view and check.

Team Junglee Rummy
[protected]
[protected]@jungleerummy.com.
(Mon - Fri 10:30 AM to 7:00 PM)

Jul 05, 2019

Junglee Rummy Customer Care's response Dear Abhishek,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We hope that the Customer Champion who reached out to you was able to answer all your queries. Please feel free to contact us at our toll-free number[protected] or via email at [protected]@jungleerummy.com if any of your queries still persists.

Thank you for your time!

Team Junglee Rummy
[protected]
[protected]@jungleerummy.com.
(Mon - Fri 10:30 AM to 7:00 PM)

Jun 05, 2019

Junglee Rummy Customer Care's response Dear Koyal,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way, however, we'd like to inform you that we take the fair play of Online Rummy on Junglee Rummy very seriously.

In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

Our risk management team monitors all games, transactions on the website, and while monitoring they noticed suspicious activity in your account. As already informed to you on your registered email-id there were multiple games where it was observed that you and the other player intentionally lost to each other on a multi-player table which also affected the other players on the same table. The details of a few of the games have already been shared with you on your registered email id.

Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy, we did withhold your withdrawal request, however, at the same time, the funds were credited to your Rummy account. As checked, you have already used those funds to play more Rummy games on our website. We also tried connecting with you over the phone in response to your queries, however, could not get through.

Again, with our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

For any further assistance, please contact us directly on[protected] from Monday to Friday (10:30 AM to 7:00 PM). Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
[protected]
[protected]@jungleerummy.com.
(Mon - Fri 10:30 AM to 7:00 PM)

May 16, 2019

Junglee Rummy Customer Care's response Dear Dominic,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way. Your wellbeing is o[censored]tmost importance to us. We hope you understand that we take our users' safety very seriously and request and request you to share your username and contact number or contact us from your registered email id to [protected]@jungleerummy.com quoting the reference number C-2245270 for us to be able to assist you further.

Please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and tournaments for all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

Rummy is a skill-based Game, and winning and losing depends upon your game strategy and skills. Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification. Hence, we do not have any manual control over the cards.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We once again request you to confirm your username with us to be able to resolve your queries on priority.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

May 20, 2019

Junglee Rummy Customer Care's response Dear Vanapalli,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We'd like to inform that as a responsible gaming company your well being is o[censored]tmost importance to us and all your accounts have already been deactivated.

Also, our Customer Care Champions were already in touch with you in reference to your request and the same was communicated to you over the phone & email. We are concerned you feel that you had lost a lot of money on our website, however, as per your profile, your withdrawals were above your deposits hence, there is nothing that you have lost to us.

Please note that as per our terms of service, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and tournaments for all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

As a responsible gaming company, we additionally make sure that our customers are not playing beyond an extent and we ourselves advise them to reduce their deposit limits or the time that they spend on our website. Since you were a skilled player and your winnings were more than losing, this advice was not applicable to you.

Currently, on the basis of your request, your account is already locked so that you cannot play/fund your account any further.

Again, if we were not running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Our " Customer Service Champions" have already spoken to you regarding this matter and are available for any further assistance.

Regards
Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

May 14, 2019

Junglee Rummy Customer Care's response Dear Suresh,

Thank you for marking the complaint as resolved. Our Customer Service Champion has already spoken to you in detail and resolved all your queries.

Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch. We appreciate your patience and would like to inform you that the amount of Rs.2000 has already been credited against the game ID: [protected] to your Rummy account on[protected] at 19:15:04 hrs. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

In case you need any further assistance we request you to contact us over a call or email us the details. Our " Customer Service Champion" will be happy to assist you at all times.

For further queries, you may also contact us on +[protected] from Monday to Friday (10:30 AM to 7:00 PM)

Regards,
Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)

May 06, 2019

Junglee Rummy Customer Care's response Dear Tara,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

As agreed by you above, you created another account on Junglee Rummy as your old account was blocked. We'd like to inform that creating multiple accounts is against our terms of Service which is detailed under "Creation o[censored]ser Account and its Operation" For more details, you may also go through the below link:

https://www.jungleerummy.com/termsofservice

Our team makes sure that we verify all cash players on the website with the details on the documents to prevent any kind o[censored]nfairness on the website and this makes sure that each player is only playing with verified players.

Basis our telephonic conversation with you all your duplicate accounts have been deactivated permanently, and for us to be able to provide you with all the facilities given to our verified players, please submit the relevant documents as requested over the phone and email for the verification of your identity.

We will definitely help you with your queries and resolve them in the best possible manner, once you submit the documents requested. We did try to get in touch with you in follow up of our earlier conversations, however, we could not connect with you. You are requested to send us your documents or connect with us suggest a convenient time to speak to you.

Once again, With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

For further queries, you may also contact us on +[protected] from Monday to Friday (10:30 AM to 7:00 PM)

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Apr 25, 2019

Junglee Rummy Customer Care's response Dear Mr. Ramarao,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

Thank you for sharing your interest in playing on Junglee Rummy and that you find it interesting.

We understand that you acknowledge that you had created multiple accounts with different names and addresses, however, we'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

As agreed by you above, you created multiple accounts with different names and addresses, which is against our terms of service "Fair Play Policy". For more details, you may also go through the below link:

https://www.jungleerummy.com/termsofservice

Basis our telephonic conversation with you all your duplicate accounts have been deactivated permanently, and for us to be able to provide you with all the facilities given to our verified players, please submit the relevant documents as requested over the phone and email for the verification of your identity.

We will definitely help you with your queries and resolve them in the best possible manner, once you submit the documents requested. We did try to get in touch with you in follow up of our earlier conversations, however, we could not connect with you. You are requested to send us your documents or connect with us suggest a convenient time to speak to you.

Once again, With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

For further queries, you may also contact us on +[protected] from Monday to Friday (10:30 AM to 7:00 PM)

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Mar 13, 2019

Junglee Rummy Customer Care's response Dear Prabhu,

We are concerned you feel this way. Please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies. As discussed with you, you are requested to follow the responsible Gaming policy at all times.

• Strike a balance in your life to check any form of addiction to rummy. Never prioritize playing games over other activities that have greater importance and impact your daily life.

•Always take rummy just as a form of recreation, meant for entertainment only.

• Keep track of the total time you spend playing games and limit it.

• If you play cash games, set a limit to your daily/monthly spends and stick to it consistently.

• You will use the "Add Cash Limit" feature to limit your deposits to the maximum amount you are comfortable depositing and playing with.

• Always play with a positive mindset — avoid playing in a distressed mood.

• Never play with the objective of recovering any losses and stop playing it if you are on a losing spree.

We request you to go through the below Link:-https://www.jungleerummy.com/responsiblegaming

Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games. Even professionals, who have mastered this game of skill, select to stop playing at certain times. Rummy is a game of skill and should only be played as a mode of entertainment. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

Our " Customer Service Champions" have already spoken to you regarding this matter and you have marked your complaint as resolved in this forum. In case you need any further assistance, we request you to call us at the below number. Our " Customer Service Champion" will be happy to assist and guide you.


Junglee Rummy - India's most trusted Rummy Site.

+[protected]Mon-Sat 10:00 - 19:00)

[protected]@jungleerummy.com

Mar 14, 2019

Junglee Rummy Customer Care's response Dear Siva,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

As discussed, we have updated your Date of Birth in Junglee Rummy Account based on the documents submitted by you.

Please note that KYC may be rejected in case the details on your proof does not match with the details on your Rummy Account. Our Customer Service champions have already spoken to you regarding the matter. We have also sent an email to your registered email for further details. Please do let us know if you need any further assistance. Our "Customer Champions" will be happy to assist you at all times.

Thank you for your time!

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Feb 21, 2019

Junglee Rummy Customer Care's response Dear Vinay,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We apologize for any inconvenience caused and request you to share your username and contact number or contact us from your registered email id to [protected]@jungleerummy.com quoting the reference number C-2245268 for us to be able to assist you further.

Please note that KYC may be rejected in case the details on your proof does not match with the details on your Rummy Account. Our Customer Service champions will resolve your concerns to your satisfaction.

We once again request you to confirm your username for us to be able to resolve your queries on priority.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Feb 21, 2019

Junglee Rummy Customer Care's response Dear Vijay,

We are concerned you feel this way. Your wellbeing is o[censored]tmost importance to us. In your best interest, all your accounts have already been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

Please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and tournaments for all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

As a responsible gaming service provider, to ensure that you don't incur any further losses, we have locked your account so that you cannot fund your account any further. Rummy is a skill-based Game, and winning and losing depends upon your game strategy and skills. Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification. Hence, we do not have any manual control over the cards.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Our " Customer Service Champions" have already spoken to you regarding this matter. We again request you to take a complete break from cash rummy games.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Jan 08, 2019

Junglee Rummy Customer Care's response Dear Mr. Clayton,

We are really concerned that you feel this way. In your best interest, your account has already been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

As informed to you in all our interactions over the phone and in this forum too, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification the below link:
https://www.jungleerummy.com/certification.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Please understand that all players winning against you are applying their strategies & skills to win the game as entertainment rummy is a Skill-Based game. As a leading Rummy site, we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games/individual hands are monitored to ensure a safe, legal and fair environment for all our users. For more details please refer to our "Fair Play Policy" on https://www.jungleerummy.com/termsofservice.

Please understand that entertainment skill game rummy should never be prioritized over other activities that impact your daily life which can be seen from your comments in the forum and interaction with us. As a responsible, fastest and India's most trusted Rummy Site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions and we request you to take a break from Gaming for some time.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Our " Customer Service Champions" have already spoken to you regarding this matter. We again request you to take a complete break from cash rummy games.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Feb 12, 2019

Junglee Rummy Customer Care's response Dear Mr. Clayton,

As already informed to you in our earlier conversation with you, in your best interest, your account has already been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

As informed to you in all our interactions over the phone and in this forum too, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification the below link:
https://www.jungleerummy.com/certification.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Please understand that all players winning against you are applying their strategies & skills to win the game as entertainment rummy is a Skill-Based game. As a leading Rummy site, we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games/individual hands are monitored to ensure a safe, legal and fair environment for all our users. For more details please refer to our "Fair Play Policy" on https://www.jungleerummy.com/termsofservice.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Our " Customer Service Champions" have already spoken to you regarding this matter. We again request you to take a complete break from cash rummy games.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Jan 07, 2019

Junglee Rummy Customer Care's response Dear Bakulbhai,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

As informed in our earlier communication, with you on call, your Email ID has been verified by us. Please be assured that we look into all customer queries and attempt to resolve them to your satisfaction.

In case you need any further assistance, we request you to directly contact us over an email or call at the below-mentioned number. Our " Customer Service Champion" will be happy to assist you at all times.

For any further assistance, you can also reach out to us directly on +[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)

Dec 24, 2018

Junglee Rummy Customer Care's response Dear Madhu,

We are concerned you feel this way. In your best interest, your account has been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

Our team tried getting in touch with you however could not get through.

Please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and free tournaments to all our players.

As a responsible gaming service provider, to ensure that you don't incur any further losses, we have locked your account so that you cannot fund your account any further.

We will be calling you again shortly, please be available to speak to us.

For any further assistance, you may reach out to us on +[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com