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Junglee Rummy Complaints & Reviews

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Updated: Mar 16, 2025
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Junglee Rummy reviews & complaints page 47

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B
BALAJI Aaaa
from Rajahmundry, Andhra Pradesh
Mar 22, 2018
Resolved
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Address: Krishna, Andhra Pradesh, 521101

Good job done by the junglee rummy site.

I am a not a player I am lvl 38 player when they locked my account.

I spoke to Mr. Dattu and he is unable to answer my questions so I asked him why did u locked my account?

He said you raised many complaints against us and you used bad words.

The main reason is now adays I stopped depositing big amounts into my junglee account. So they are not getting big amounts from me. So they locked my account.

by the way till now They looted me alot around 5lakh or may be more.

I asked few questions about RNG also, He is not able answer and clear my doubts. Finally he thought that I am doing research against this site and locked my account.

Guys Don't join blindly, Go through the reviews here posted by the players. Few players posted the details about RNG also. So just go through the reviews before they loot you.

RNG is nothings and everything will be under the team. I have proofs how they cheated in tournies also.

I have challenged dattu also regarding my winnings. I think you guys might have observed that few people(They may be site players or computer) continuously win for 4 or may be more deals. Which is not possible in practical.(May be once is acceptable, twice ok if this reapeats?)

When they contacted us everytime they say its entirely depends on your skill. Fcuking skill guys, without getting good cards what do we do withour fcuking skills. Just think in practical way guys. They are suckers and everything is under their control.

He knows everything and he is also one of them(looted team).

Beware of this site and becareful.
Apr 26, 2018
Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2018
Junglee Rummy Customer Care's response
Dear Balaji,

Greetings from Junglee Rummy!

We value your association with Junglee Rummy and understand that you have been associated with us since a long time, however, we had to take this difficult decision to lock your account as you were unable to give yourself a break from entertainment skill Rummy.

The decision to lock your account was informed to you over the phone, which you agreed to and post your confirmation your pending balance in your rummy account was transferred to your bank account.

Again, your account got locked as we observed that you were unable to follow our Responsible gaming policy which specifies that every player should deposit within their limits: https://www.jungleerummy.com/responsiblegaming.

We have requested you multiple times that if you feel you are losing beyond the limits you may:

A. Switch to Practice/Free Games
B. Switch to Free tournaments and use your skills to win the tournaments
C. Modify your Daily/Monthly deposit limit to the minimum.

Since you were unable to practice any of the above to limit the number/amount of games you play, we had to take this difficult decision to lock your account.

It has been communicated to you multiple times that winning a rummy game/tournament totally depends on your skills and strategies and Junglee Rummy has no option or feature to make someone win or lose the game. Also, the link to our RNG certification has also been shared with you multiple times which means that the cards are dealt randomly which is on the link: https://www.jungleerummy.com/certification.

Our team has been in touch with you continuously and the same is evident by the fact that you have resolved your prior posts on this forum. All your queries have been responded to at all times.

In case you feel any of our customers are not following our terms & conditions as requested earlier, do send us an email on [protected]@jungleerummy.com with the details of their usernames and game-ids we will definitely investigate them and get back to you.

We would like to categorically state that we do not have/employ site players and it is against our policy. Please be assured that you are playing against another individual just like yourself.

In case a customer is winning games that are purely due to his strategies and skill.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.

Junglee Rummy is committed to giving you the best customer service at all times.

Thank you for time!

Team Junglee Rummy
+[protected]
(Mon - Fri 10:30 AM to 7:00 PM)
Mar 28, 2018
Updated by BALAJI Aaaa
If this is the case you could have informed me before you lock my account. Without any intimation you locked my account and I didnt get any call from your side also. I have checked my account myself and i found it is locked by your team. Then I called junglee rummy team.

Unlock my account handover it to me. I want to continue to play free games and free tournaments.

Let me know your response.
hiii balaji
my name is kiran thease junglerummy people also locked my account thease people really looting lot of money from innocent people i[censored] do not speak bad words also they are locking our account please dont add any amount atleast they have locked your account let it be...or else again u suffer in future
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    BALAJI Aaaa
    from Rajahmundry, Andhra Pradesh
    Mar 11, 2018
    Resolved
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    Address: 521101

    I am playing this game since 2014. Till now the site is looted me alot. Now adays i stopped playing big tables and playing only below 100 rs tables and still they are not allowing me to win and they are looting that amount also.

    Playing tournies also never won first prize till now.

    Such a suckers are junglee rummy.

    Please guys beware of this site. Most of the players (Almost every genuine player like me) are losing money. Which means they dont allow us to win they will just loot us. What we think is we will definitely win one day and we keep deposit the amount, but the truth is we never win and we keep on losing the amount because those suckers.

    The game is in their hands and the winner will be decided by the junglee rummy team in both cash games and tournaments.

    So better guys don't join this kind of sites, already we are suffering alot becoz of this. If you ask this thing they will simply say its your responsibility to take care of your money. We don't stop looting.

    This response i got it from junglee rummy customer only. Those are not my words it is their reply when i ask them these questions.

    So please please stop playing in this sites.

    Thanks,
    Balaji a
    Apr 12, 2018
    Complaint marked as Resolved 
    Junglee Rummy customer support has been notified about the posted complaint.
    Mar 11, 2018
    Updated by BALAJI Aaaa
    Guys,

    If anybody need my support you can contact me on my email - balu.[protected]@gmail.com

    I will be there always to support you guys and to stop this kind of suckers
    Verified Support
    Mar 12, 2018
    Junglee Rummy Customer Care's response
    Dear Balaji,

    Greetings from Junglee Rummy!

    We are concerned you feel this way, however, once again we'd like to clarify that winning a rummy game/tournament totally depends on your skills and strategies and Junglee Rummy has no option or feature to make someone win or lose the game.

    Our "Customer Service Champions" are regularly in touch with you over calls & emails and the same is evident as all your previous queries on this site were resolved from your end after adding relevant comments.

    Also, please note that Junglee Rummy is RNG certified which means that the cards are dealt randomly. You may view our certification for your reference on
    https://www.jungleerummy.com/certification

    Please understand that we urge all our customers to follow Responsible gaming policy at all times which specifies that every player should deposit within their limits: https://www.jungleerummy.com/responsiblegaming. If you feel you are losing beyond the limits you may:

    A. Switch to Practice/Free Games
    B. Switch to Free tournaments and use your skills to win the tournaments
    C. Modify your Daily/Monthly deposit limit to the minimum.

    Our Customer Service Champions will still reach out to you once again in case you require any further assistance, else you may get in touch with us directly on the details given below.

    Junglee Rummy is committed to giving you the best customer service at all times.

    Thank you for time!

    Team Junglee Rummy
    +[protected]
    (Mon - Fri 10:30 AM to 7:00 PM)
    Mar 12, 2018
    Updated by BALAJI Aaaa
    Bloody beggers your business is to loot money from us. ### how much money you will loot and how many peoples life your business will spoil.

    ### someone should kill you guys.

    Fcukers.

    Losing losing losing I am losing all games all of you ### and ###.

    Not letting me to win a single game XXXXXXXXXXXX.

    Every day I am losing ###. I don't know how guys are eating with our money ###.
    Mar 12, 2018
    Updated by BALAJI Aaaa
    I am hearing the same response for each every complaint I raised against you.

    I know that finally you will say I don't have enough skills to play rummy becoz you already sucked my money.

    So now a days I am not depositing the big amount to suck, so you don't get money from me.
    Mar 12, 2018
    Updated by BALAJI Aaaa
    Yes yes RNG system is VERY GOOD. I have proofs that only one person wins continously 5-6 games.

    Is this your RNG system?. Fcuking site and Fcuking system.

    RNG system operated by you guys only we know. How you fcuk the people and loot money ###.
    [protected]
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      Thskurashu
      from Delhi, Delhi
      Mar 7, 2018
      Resolved
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      Address: New Delhi, Delhi, 110027

      Hello sir my name ashish thakur. I m live in Delhi. I want to complaint against junglee rummy site because they are not give me my winning money. 4 March I placed 20000 widhrawal. 5th March my widhrawal go in under verification. 6th March I called on junglee rummy customer care site.i ask him why my widhrawal in under verification. They says me it's normally go to under verification in month 2-3 times to verify your account.same day evening junglee rummy sent me violence of term condition mail. They write I am fraud and I am play more game with user-ABDV17 and that's my account. I don't know that's user he forced me to accept. They blocked my account and money also.. Please help me
      +3 photos
      Mar 11, 2018
      Complaint marked as Resolved 
      My problem are resolved by junglee rummy supervisor so kindly delete this post
      Junglee Rummy customer support has been notified about the posted complaint.
      Mar 10, 2018
      Updated by Thskurashu
      Jyada hi Pareshan kr diya apne Ab Mjhe Court or police ki help leni padegi 7 days se Mera paisa block kr rkha h apne Bina Kisi wajah ke. Ap Apna address do me waha police ko lekar Aata hn. Consumers complaints wale bhi aayenge. Apka software bhi chake Krvana h. Or itni late night user khelte h high points table pr Jo sirf 1-2 turned me game finish kr dete h vo apke hi automatically player hote h I know. Sare proof h mere pass nd Jb bhi hum win lose Krte h Ap 10% fees lete h. Mjhse bhi, karib 6000 Se 7000 fess le gyi h. Phir bhi Mera widhrawal nhi diya Ab Kya apne Ghar ke documents de Doon tumhe. Had kr diya h tmne hum customers ke paiso se hi Tmhri income hoti h or Hume hi fraud bol kr Sara paisa block kr dete ho. Me tmhe highlight kiye bina nhi rahunga news paper social media Sab pr tmhe highlight na kiya toh dekh Lena Meri Bina Koi Galti ke Mjhe Itne days se Bavakuf bana rakha h uski saja toh jarur dunga. Rakh lo ye 20000 Tm or bhi chahiye toh bata Dena Lekin Kisi ka time or uska ego heart Mt krna Varna bht mehnga pad Sakta h tmhe
      Mar 10, 2018
      Updated by Thskurashu
      Sir Mera kafi time kharab kr diya inhone Ap Koi legal action lo inke khilaaf. Hum customers ke paiso se hi inki company chalti h or Hume hi galat bolte h. Table fees 10% lete h Chahe hum win kare ya lose Agr me 3000 win krta hn Toh usme 300 ye lete h sir Ap hi dekh lijiye kitni loot Macha rakhi h inhone Pata nhi kitno ka paisa or account block kr rakha h or vo Sara paisa khud khaa lete h user ko bhi nhi dete. Inke yaha deposits krne pr Kuch check nhi hota. Money lose krne pr bhi Koi checking nhi hoti Lekin Ap win ho gye or widhrawal kiya toh Sab rules term jinda ho jate h. Agr Koi problem h account me toh customer ko information nhi dete Bs wait kr h ki jese hi vo user widhrawal karega uska money block krke usko term violations ka mail send krke uska money block kr de. User ka deposit bhi gya or winning amount bhi gya. User dar k maare Kuch kr bhi nhi Pata. Inka address bhi nhi h ye Sab fake h. Inki high level ki complaint honi chahiye or ye telangana ki Tarah pure India me block kr deni chahiye Isse humara desh ki janta ka paisa or time dono sahi rahega

      Verified Support
      Mar 26, 2018
      Junglee Rummy Customer Care's response
      Dear Ashish,

      Thank you for marking this complaint resolved.

      As you have confirmed that your complaints have been resolved by us, however, there is no way this post can be deleted by consumer complaints. We really wish if you would have chosen to speak to us/email from your registered email-id before posting this complaint online.

      Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 99%.

      With reference to the email you received, we'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

      Our Risk management team noticed a suspicious activity in your account and before taking an action we chose to inform the same to you immediately via email. In case your correct number would have been updated with us, the complaint would have been resolved much earlier. When you responded with your correct number and we spoke to you, we understood that there might have been a coincidence in your playing an increased number of games with the mentioned user and hence we unlocked your account and processed your withdrawal request. To give you the best support our team works across the day, hence your queries were resolved over the weekend itself.

      With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

      For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

      Thank you for your time and resolving the complaint.

      Team Junglee Rummy
      +[protected]
      (Mon - Fri 10:30 AM to 7:00 PM)
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        C
        chowdarykommala
        from Vijayawada, Andhra Pradesh
        Feb 16, 2018
        Resolved
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        Address: 500090

        Hi friends
        I am going to make a big issue this. Trough media. All ready got appointment, gov representatives and ap bavan. Also ready to help. Anyone cheated by jungles tummy come ping me. We definitely got justice. Because they r 100% proud. They have own employees to play games. All ready we pay 10% to15 % table charge but they not satisfy that. When u ask about that they blindly blocked account. Mail me. [protected]@gmail.com
        Mar 26, 2018
        Complaint marked as Resolved 
        Junglee Rummy customer support has been notified about the posted complaint.
        Verified Support
        Feb 19, 2018
        Junglee Rummy Customer Care's response
        Dear Naveen,

        Greetings from Junglee Rummy!

        Please understand that your account was locked in your best interest as we were really concerned about your safety.

        As a responsible gaming provider, we proactively locked your account as it was evident from your emails and previous posts on this forum that you are not hesitant to put your and your family life at risk for a game of rummy which is only played for entertainment.

        Also, we would like to categorically state that we do not have/employ site players and it is against our policy. You are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

        We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair & secure platform to all our players to try out their rummy skills.

        Please understand that you should never play to chase your losses. In fact, we have implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

        Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence request all our customers to follow Responsible gaming policy given on the below link, at all times:

        https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

        - Strike a balance in your daily life to check any form of addiction to rummy
        - Consider rummy as a form of recreational game meant for entertainment
        - Never prioritize rummy over other activities that impact your daily life
        - Keep a track of the total time you spend while playing online rummy games
        - Set a limit for loss in cash rummy games and stick yourself to it consistently
        - Always play with a positive mindset and avoid playing in a distressed mood
        - Never play to chase losses and stop playing it if you are on a losing spree

        Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

        You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

        Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

        Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

        Team Junglee Rummy
        +[protected]Mon-Sat 10:00 AM to 7:00 PM)
        Email: [protected]@jungleerummy.com
        My account is blocked. I'm trying for past 3 days. Kindly help me out.

        User name: govgovind4
        Email ID: [protected]@gmail.com
        Mobile No: [protected]
        HII NAveen
        thease is kiran here they people had cheated many people please dont take complaint back
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          chowdarykommala
          from Vijayawada, Andhra Pradesh
          Feb 16, 2018
          Resolved
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          Resolved

          Address: 500090

          Hi friends
          Junglee rummy says.we have RNB certification.so that that we r fair.RNB what says look at here friends
          If the certificate is for the Random Number Generator (RNG) only, this means we have only tested the card shuffle, the games were not tested by us. This is the case with junglee games. The RNG certification is limited to the specific software modules provided to us. Since we haven’t certified the games, we can not comment on the fairness of the games.

          We do not develop or supply the software. We do not operate, monitor or regulate any gaming site. Apart from testing and certification, we have no commercial relationship with any gaming software provider or casino operator.

          You can find relevant information about what has been certified at our web page:

          http://www.itechlabs.com.au/sidebar-eng/itech-logo-certificate/

          In countries where online gaming is regulated by the government such as most European countries, players can approach the government regulator and get their grievances addressed. As India has no government regulation for online gaming, players must chose the sites carefully depending their own experience and feedbacks and make their own decisions.

          Regards,

          Kiren

          iTech Labs

          www.itechlabs.com.au

          40 Montclair Ave

          Glen Waverley

          VIC 3150 Australia
          Mar 25, 2018
          Complaint marked as Resolved 
          Junglee Rummy customer support has been notified about the posted complaint.
          Feb 16, 2018
          Updated by chowdarykommala
          Dear friends .we r planing to block junglee rummy.Dear anybody need help about junglee rummy mail me.[protected]@gmail.com.we need a all jIf the certificate is for the Random Number Generator (RNG) only, this means we have only tested the card shuffle, the games were not tested by us. This is the case with junglee games. The RNG certification is limited to the specific software modules provided to us. Since we haven’t certified the games, we can not comment on the fairness of the games.

          We do not develop or supply the software. We do not operate, monitor or regulate any gaming site. Apart from testing and certification, we have no commercial relationship with any gaming software provider or casino operator.

          You can find relevant information about what has been certified at our web page:

          http://www.itechlabs.com.au/sidebar-eng/itech-logo-certificate/

          In countries where online gaming is regulated by the government such as most European countries, players can approach the government regulator and get their grievances addressed. As India has no government regulation for online gaming, players must chose the sites carefully depending their own experience and feedbacks and make their own decisions.



          Regards,

          Kiren



          iTech Labs

          www.itechlabs.com.au

          40 Montclair Ave

          Glen Waverley

          VIC 3150 Australiaunglee tummy
          Verified Support
          Feb 22, 2018
          Junglee Rummy Customer Care's response
          Dear Naveen,

          You are right, we are indeed RNG certified. You may view the details of our certificate below which is also available on our website - https://www.jungleerummy.com/certification.

          This is to certify that iTech Labs has evaluated the Random Number Generator (RNG) used by Junglee Games India Pvt Ltd. and found that the RNG complies with the relevant standards.*

          The RNG uses a well-known algorithm in combination with a hardware RNG to generate random numbers. The numbers generated by this RNG have passed Marsaglia's "diehard" tests for statistical randomness.

          iTech Labs has evaluated card shuffling for single deck games (with no joker and with 1 joker) and 2 deck games (with no joker and with 2 jokers). The shuffling tests were conducted on large enough samples to give the calculations sufficient statistical power.

          iTech Labs has found that the card sequences are unpredictable, non-repeatable and uniformly distributed.

          The certified code for the RNG has been fingerprinted.

          As we have mentioned in our previous communications, there is no manual intervention in card distribution and the same has been certified by M/S Itech Labs. With reference to the fairness of games, we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

          Please note, that Rummy is a game of skill and the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g). Please refer to - https://www.jungleerummy.com/legality

          So, as you can see, along with the RNG certification (by ITech Labs) & our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch since many years ago.

          Team Junglee Rummy
          +[protected]Mon-Sat 10:00 AM to 7:00 PM)
          Email: [protected]@jungleerummy.com
          Hi naveen,

          I am also one of the player of junglee rummy. I lost alot amount in this site bro. these ### looted me alot bro.

          I want to support you to do something bro. please let me know if you need any support from me.

          email me : balu.[protected]@gmail.com

          we should kill these ###.

          I don't know when they understand that cheating is like eating somebody's ###.
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            pankaj1996
            from Ahmedabad, Gujarat
            Feb 15, 2018
            Resolved
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            Address: 362725

            I will receive call form junglee rummy. She asking to mark as resolved the complaint in consumer form and we will solve your problems. After i will mark as resolved then she told me to we will not helping you please don't play junglee rummy games... First you won small money and then you continue losses your more and more. Please don't play junglee rummy please please please
            Mar 26, 2018
            Complaint marked as Resolved 
            Junglee Rummy customer support has been notified about the posted complaint.
            Feb 15, 2018
            Updated by pankaj1996
            Junglee rummy game locked my account
            Verified Support
            Feb 16, 2018
            Junglee Rummy Customer Care's response
            Dear Pankaj,

            Greetings from Junglee Rummy!

            We are committed to giving you the best customer service and do request to mark your queries resolved only if you are satisfied with our resolution.

            Our team requested you to take a break from cash rummy games and took this difficult decision for not unlocking your account because we were extremely concerned about you basis your comments in your last complaint. Your safety is of prime importance to us.

            As a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below.

            Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration:

            Strike a balance in your daily life to check any form of addiction to rummy.
            Consider rummy as a form of a recreational game meant for entertainment.
            Never prioritize rummy over other activities that impact your daily life.
            Keep a track of the total time you spend while playing online rummy games.
            Set a limit for loss in cash rummy games and stick yourself to it consistently.
            Always play with a positive mindset and avoid playing in a distressed mood.
            Never play to chase losses and stop playing it if you are on a losing spree.

            As already stated in our responsible gaming policy above, you shouldn't play Rummy when you are distressed. Rummy is only for skill gaming entertainment.When you lose a game of Rummy, you lose it to another skilled user like yourself.

            You are welcome to play as long as you know your limits towards the extent to which you can play. Your account has been locked because we are concerned for your safety.We do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

            Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a skill games entertainment services provider.

            Once again, we suggest that you take a break from playing Rummy & strike a balance in your daily life to check any form of addiction to rummy. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

            Thank you for your time!

            Team Junglee Rummy
            +[protected]Mon-Sat 10:00 AM to 7:00 PM)
            Email: [protected]@jungleerummy.com
            Feb 16, 2018
            Updated by pankaj1996
            If game is for entertainment then why you can said deposit MONEY and win more... It's only fake and manual game by junglee rummy please don't play junglee rummy games...
            Verified Support
            Feb 19, 2018
            Junglee Rummy Customer Care's response
            Dear Pankaj 1996,

            Greetings from Junglee Rummy.

            As informed to you in our earlier communications over calls and your other posts on this forum, you always have an option to play free tournaments/practice games - in which you are not required to deposit any cash.

            Please understand the depositing cash is optional and you may switch to free games at any point in time.

            Also, since we have deposit limits in place - you may decide how much you want to deposit in a day or a month - and the option to set your deposit limits is with you. To set your deposit limits, please log in to your account and visit - My Account --> Add cash limits and set your limits as per choice - you can also set your limits to "zero".

            For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

            Regards,

            Team Junglee Rummy
            +[protected]Mon-Fri 10:00 - 19:00)
            [protected]@jungleerummy.com
            Feb 19, 2018
            Updated by pankaj1996
            Please don't play junglee rummy games
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              C
              chowdarykommala
              from Vijayawada, Andhra Pradesh
              Feb 14, 2018
              Resolved
              Report
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              Resolved

              Address: 500090

              Hi everyone
              Jungle rummy is completely cheating site. They r just maintain there site only looting our money. My deposit is more than 50lakh and my withdrawal s only 17lakhs. When u go to bigger table s they stary to looted. When u play small tables u eaarn somemuch. They customer support is worst. I am going to suicide. With along my wife. I got a appointment. Delhi ap bavan. Tv 9, abandoned andrajyothi, banjarahills tdp office. This is my i'd. [protected]@gmail.com. Anyone to cheated by jungles tummy. Send a mail i will escalate ur issues also. With couple of days am going to live with media. And delhi ap bhavan am going big issue this with death.
              Mar 22, 2018
              Complaint marked as Resolved 
              Junglee Rummy customer support has been notified about the posted complaint.
              Verified Support
              Feb 19, 2018
              Junglee Rummy Customer Care's response
              Dear Naveen,

              We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

              All your other posts on this forum have already been responded. Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

              https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

              - Strike a balance in your daily life to check any form of addiction to rummy
              - Consider rummy as a form of recreational game meant for entertainment
              - Never prioritize rummy over other activities that impact your daily life
              - Keep a track of the total time you spend while playing online rummy games
              - Set a limit for loss in cash rummy games and stick yourself to it consistently
              - Always play with a positive mindset and avoid playing in a distressed mood
              - Never play to chase losses and stop playing it if you are on a losing spree

              Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

              We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

              As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

              You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

              Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

              Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

              Thank you for your time!

              Team Junglee Rummy
              +[protected]Mon-Sat 10:00 AM to 7:00 PM)
              Email: [protected]@jungleerummy.com
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                C
                chowdarykommala
                from Vijayawada, Andhra Pradesh
                Feb 14, 2018
                Resolved
                Report
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                Resolved

                Address: 500090

                Am going to plan my suside video going viral and planing justice someonce ple contact my number [protected]. I got a appointment going to open discussion to tv channels. So any one ple tell me ur issues am try to escalate and clear the issue. I wanna teach the lesson to online proud company's. Because i am ready to anything for fight against jungles tummy. My wife three months pregnant. They r said go and die
                Mar 21, 2018
                Complaint marked as Resolved 
                Junglee Rummy customer support has been notified about the posted complaint.
                Verified Support
                Feb 16, 2018
                Junglee Rummy Customer Care's response
                Dear Naveen,

                We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

                Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

                https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

                - Strike a balance in your daily life to check any form of addiction to rummy
                - Consider rummy as a form of recreational game meant for entertainment
                - Never prioritize rummy over other activities that impact your daily life
                - Keep a track of the total time you spend while playing online rummy games
                - Set a limit for loss in cash rummy games and stick yourself to it consistently
                - Always play with a positive mindset and avoid playing in a distressed mood
                - Never play to chase losses and stop playing it if you are on a losing spree

                Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

                We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

                As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

                You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

                Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

                Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

                Thank you for your time!

                Team Junglee Rummy
                +[protected]Mon-Sat 10:00 AM to 7:00 PM)
                Email: [protected]@jungleerummy.com
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                  C
                  chowdarykommala
                  from Vijayawada, Andhra Pradesh
                  Feb 14, 2018
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 500090

                  Hi everyone
                  Am naveen.Am using junglee rummy.still 2016.Am lose 35 lakhs.I am spoke to Mr jilan Mr dattu, and sangeetha can u help r anything.they said we can't do anything and they not given office a dress also.about games and everything proud.Am my wife going to mass suicide.because by junglee rummy.I spoke to madapucyber crime.police and tv9 and Ann andrajtothi.tdp office also.they r say we r ready to help me.I going to mass subside in Delhi ap ap bhavan.any one face to problem junglee rummy ole contact me.I escalate the issue.I got a appointment to tv9 and Abn andrajtothi.ple conntact my number[protected].I am and my wife ready to die.anyone suffering to jungles tummy contact me.I escalate the issue and they got a jurist
                  Mar 21, 2018
                  Complaint marked as Resolved 
                  Junglee Rummy customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 16, 2018
                  Junglee Rummy Customer Care's response
                  Dear Naveen,

                  Greetings from Junglee Rummy!

                  We value your association with our website and really concerned for your safety.

                  All our customer service champions you have spoken to have been trying to make you understand that you should take a break from gaming. Since you have not been able to control your urge to play we proactively deactivated your account in your best interest.

                  Please understand that you should never play to chase your losses. In fact, we have implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

                  Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence request all our customers to follow Responsible gaming policy given on the below link, at all times:

                  https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

                  - Strike a balance in your daily life to check any form of addiction to rummy
                  - Consider rummy as a form of recreational game meant for entertainment
                  - Never prioritize rummy over other activities that impact your daily life
                  - Keep a track of the total time you spend while playing online rummy games
                  - Set a limit for loss in cash rummy games and stick yourself to it consistently
                  - Always play with a positive mindset and avoid playing in a distressed mood
                  - Never play to chase losses and stop playing it if you are on a losing spree

                  Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

                  Again, as a responsible gaming provider, we proactively locked your account as it is evident on this complaint that you are not hesitant to put your and your family life at risk for a game of rummy which is only played for entertainment.

                  You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

                  Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

                  Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

                  Thank you for your time!

                  Team Junglee Rummy
                  +[protected]Mon-Sat 10:00 AM to 7:00 PM)
                  Email: [protected]@jungleerummy.com
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                    J
                    janigul
                    from Ponnur, Andhra Pradesh
                    Feb 13, 2018
                    Resolved
                    Report
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                    Resolved

                    account locked without my permission and after I complained against them

                    Address: New Delhi, Delhi, 110027
                    Website: www.jungleerummy.com

                    Hi consumer forum,
                    junglee rummy 100% fake they deactivated my account without my permission asking even i am trusted playing from years there so please think when i raise my voice tell my problems they deactivated my account this shows us how they are insecure about their site oh my god please players look this i am playing from around 5 years and played with lakhs never won even i recovered my money they already told if i complaint...
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                    96 found this helpful
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                    J
                    janibhashashaik
                    from Ponnur, Andhra Pradesh
                    Feb 12, 2018
                    Resolved
                    Report
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                    Resolved

                    Address: New Delhi, Delhi, 110027
                    Website: www.jungleerummy.com

                    Dear editor,
                    I am playing rummy in jr from around two years my jr id:megastarj
                    On 9th feb i withdraw money but when i look after some time its showing under verification i talked to live chat team they told wait for 24-48 hours. When i saw an email from jr showing its routine check takes 5-7 working days so i look terms of services its not there routine check funds hold 5-7 days anyway i waited sir. Today when i saw still same not updated again i chat with live chat team they again said wait for more 24-48 hours i don't understand i am playing for 2 years i don't understand this and jungleerummy.com promotions its shows easy and fast withdraws. Sir, please look this matter and do the needful to me and all jr players who suffered like my situation my withdraw deails:
                    1038476 09-feb-2018 01:04 pm rs 1, 815.00
                    Under verification
                    Thanks
                    Mar 19, 2018
                    Complaint marked as Resolved 
                    Junglee Rummy customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 14, 2018
                    Junglee Rummy Customer Care's response
                    Dear Mr. Jani Basha,

                    We understand your concern, however, in Junglee Rummy, all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favourite cash rummy games without worrying.

                    Since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users by our risk management team. Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required.

                    We understand your concerns raised for the turn around time for account verification, however, that is the maximum time we take because such detailed verifications take time. When you spoke to our chat team they gave you a time of 24-48 business hours as we value your long-term association with Junglee Rummy. Your account verification was successful and your withdrawal request has already been processed within the given time frame.

                    Please do continue your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 96%.

                    For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further.

                    Thank you for your time.

                    Regards,

                    Team Junglee Rummy
                    +[protected]Mon-Fri 10:00 - 19:00)
                    [protected]@jungleerummy.com
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                      B
                      BALAJI Aaaa
                      from Rajahmundry, Andhra Pradesh
                      Feb 9, 2018
                      Resolved
                      Report
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                      Resolved

                      Address: 521101

                      Worst site.

                      Every where looting.

                      Looting in cash games and tournaments.

                      Winner will be decided by the team before the tourney starts. They will not allow us to win in a single deal also.

                      How many of you know about it i don't know. Don't join this site and don't get cheated by junglee rummy.

                      Worst team, worst site, and simply looting money from us.

                      Please don't join this kind of sites this is my personal advice to you guys.

                      I lost so much amount in this site.

                      Don't encourage this kind of sites.
                      Feb 12, 2018
                      Complaint marked as Resolved 
                      Solved this complaint
                      Junglee Rummy customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 13, 2018
                      Junglee Rummy Customer Care's response
                      Dear Balaji,

                      Thank you for marking your complaint as resolved.

                      We understand that our " Customer Service Champions" are already in touch with you over calls & emails regularly and all your previous queries were also resolved by us. The same is evident as you had marked all the previous complaints resolved from your end.

                      As informed to you in our earlier conversation with us, we'd like to clarify again that winning tournaments totally depends on your skills and strategies and Junglee Rummy has no option or feature to make someone win a tournament.

                      Please understand that we urge all our customers to follow Responsible gaming policy at all times which specifies that every player should deposit within their limits: https://www.jungleerummy.com/responsiblegaming. If you feel you are losing beyond the limits you may:

                      A. Switch to Practice/Free Games
                      B. Switch to Free tournaments and use your skills to win the tournaments
                      C. Modify your Daily/Monthly deposit limit to the minimum.

                      Further, as already informed - the tournaments can only be won use your skills and under no circumstances or way can Jungleee Rummy control the winner of the tournaments as we follow RNG and our certificate can be accessed online https://www.jungleerummy.com/certification

                      Our Customer Service Champions will still reach out to you once again in case you require any further assistance, else you may get in touch with us directly on the details given below.

                      Junglee Rummy is committed to giving you the best customer service at all times.

                      Thank you for time!

                      Team Junglee Rummy
                      +[protected]
                      (Mon - Fri 10:30 AM to 7:00 PM)
                      Hi balaji.this is Naveen from hyd.my email I'd [protected]@gmail.com.i am also lose jungleerummy more than 35lakhs.they also blocked my account.am going to die.i have a appointment to tv9, and abn andrajothi to talk about this issue and going Delhi APBHAVan please mail ur losses and everything.i will escalate the issue.am ready to die.so my death helps someone
                      Junglee Rummy Customer Care's response, Feb 19, 2018
                      Verified Support
                      Dear Naveen,

                      We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

                      Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

                      https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

                      - Strike a balance in your daily life to check any form of addiction to rummy
                      - Consider rummy as a form of recreational game meant for entertainment
                      - Never prioritize rummy over other activities that impact your daily life
                      - Keep a track of the total time you spend while playing online rummy games
                      - Set a limit for loss in cash rummy games and stick yourself to it consistently
                      - Always play with a positive mindset and avoid playing in a distressed mood
                      - Never play to chase losses and stop playing it if you are on a losing spree

                      Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

                      We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

                      As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

                      You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

                      Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

                      Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

                      Thank you for your time!

                      Team Junglee Rummy
                      +91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
                      Email: [email protected]
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                        J
                        janigul
                        from Ponnur, Andhra Pradesh
                        Feb 5, 2018
                        Resolved
                        Report
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                        Resolved

                        Address: New Delhi, Delhi, 110027
                        Website: jungleerummy.com

                        Hi,
                        I am jani basha shaik i am playing online rummy since 2010 and in jungleerummy around 4-5 years i played with big amounts when i lose money that time support team called added bonus said good words time goes on i never won in junglee rummy but some support team guys helped but time goes day by day still i lost in lakh but now they saying you are not eligible to bonus coz i am not adding money how can i add money i loss everyday i played lots hours per day i am trusted player never cheated what i hurted dattu last month said feb i get bonus some venktesh guy called said 100 bonus added i played as usual lost that to how games cheating here
                        1) four or lot jokers come you play with out life but opponent player win
                        2) when you deposit like 1000 you lost all games played on 160/240/400 tables when you go down to 100 that time you win 3 games again loss
                        3) tourneys loss when one player win 3 games if i win 2 games other player win 3 games
                        4) their rng certificate shows lot faults please check the terms and conditions in rng certificate
                        Feb 15, 2018
                        Complaint marked as Resolved 
                        thanks dattu garu for helping us
                        Junglee Rummy customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 09, 2018
                        Junglee Rummy Customer Care's response
                        Dear Mr. Jani Basha,

                        Greetings from Junglee Rummy.

                        You are a valued player on our website and we acknowledge your long-term association with us. We also understand that you are continuously in touch with our support team who makes sure to give you relevant support at all times.

                        As informed multiple times in all our previous responses On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification. As far as winning/losing a game is concerned - Rummy is a skill-based game and winning a game is dependent on your game strategies.

                        With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time. Please understand that this forum is not the means of getting a bonus.

                        As requested multiple times if you are not comfortable playing cash rummy games - you may switch to free games and free tournaments. In case you win a cash tournament - you will be able to withdraw your winnings as well. Also to give more clarity on you queries:

                        1. Further, cards at www.jungleerummy.com are dealt by using a Random Number Generator (RNG) system. Our RNG system is certified as per the International Gaming Standards and has passed the quality checks, which ensures that the users get a fair opportunity in the game. Winning a game only depends on your game strategies.
                        2. When you are playing on high-value tables - your opponents are equally skilled - you may permanently switch to low-value tables if you feel that your chances of winning on those tables are high.
                        3. As already stated, there is no manual intervention in card distribution as we are RNG certified. If your opponent is winning the deal it only means that they are able to better strategized their game.
                        4. Our RNG certificate is updated on our website for everybody's reference.

                        Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games. You may refer to the link - https://www.jungleerummy.com/certification

                        For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                        Thank you for your time.

                        Regards

                        Team Junglee Rummy
                        +[protected]Mon-Fri 10:00 - 19:00)
                        [protected]@jungleerummy.com
                        Feb 11, 2018
                        Updated by janigul
                        hi,
                        no i don't agree with your words just now i lost 800 without a single won on 1 on 1 table how your card system one player i am not new player to your site
                        11-Feb-2018 03:04 AM [protected] [[GameType: Point HandType:13 Cards][GameID:[protected]]] Rs -240.00
                        11-Feb-2018 03:02 AM [protected] [[GameType: Point HandType:13 Cards][GameID:[protected]]] Rs -60.00
                        11-Feb-2018 03:02 AM [protected] [[GameType: Point HandType:13 Cards][GameID:[protected]]] Rs -60.00
                        11-Feb-2018 03:01 AM [protected] [[GameType: Point HandType:13 Cards][GameID:[protected]]] Rs -60.00
                        11-Feb-2018 03:01 AM [protected] [[GameType: Point HandType:13 Cards][GameID:[protected]]] Rs -60.00
                        11-Feb-2018 03:00 AM [protected] [[GameType: Point HandType:13 Cards][GameID:[protected]]] Rs -60
                        all the deatails how your card system favour one player win that much games please explain and your support team promised we add bonus no bonus last month this month 100 bonus support team lied and look your card system
                        Feb 11, 2018
                        Updated by janigul
                        hi,
                        i am not new player almost from last 5 years i am playing in JR its hurting write this but you are not like old JR i used to play still you know i loss still 5 years time + money gone i don't know what to do you lying no winnings loss in lakh
                        Feb 11, 2018
                        Updated by janigul
                        hi editor,
                        again deposited money just now 4:00 am lost too i never won your card system lot fraud no winnings from last 5 years loss more than 5 years still loss just now why some player won most of games i never won in jungleerummy support team knows i don't know what am i doing please andhrapradesh govt ban all rummy sites like telangana
                        Verified Support
                        Feb 14, 2018
                        Junglee Rummy Customer Care's response
                        Dear Janigul,

                        Greetings from Junglee Rummy.

                        We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance. We have deactivated your Junglee Rummy Account because we feel that you were not following Responsible Gaming Policy which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

                        https://www.jungleerummy.com/responsiblegaming.

                        Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games.

                        Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                        You have mentioned in your email to us that you have incurred losses and want a bonus. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety.

                        Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

                        · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

                        · Consider gameplay as a form of re-creation meant for entertainment.

                        · Keep track of the total time you spend while playing games and limit it.

                        · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

                        · Always play with a positive mindset and avoid playing in a distressed mood.

                        · Never play to chase losses and stop playing it if you are on a losing spree.

                        As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

                        Our Customer Service Champions also tried to contact you many times but you did not respond to our calls. Hence, we have decided to permanently deactivate your Junglee Rummy Account.

                        Thank you for your time.

                        Regards,

                        Team Junglee Rummy
                        +[protected]Mon-Fri 10:00 - 19:00)
                        [protected]@jungleerummy.com
                        I have withdrawal 1500 rs but is showing 48 hrs refund the amount but not refund no response
                        Junglee Rummy Customer Care's response, Feb 14, 2018
                        Verified Support
                        Dear Sir,

                        Greetings from Junglee Rummy.

                        You are requested to send us an email from your registered email-id to [email protected] along with your username so that we can update you on the status of your withdrawal request.

                        Alternatively, you may call us on +91-11-66481234 between 10:00 AM to 7:00 PM (Mon-Fri).

                        Thank you for your time.

                        Regards,

                        Team Junglee Rummy
                        +91-11-66481234 (Mon-Fri 10:00 - 19:00)
                        [email protected]
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                          G
                          from Mumbai, Maharashtra
                          Feb 3, 2018
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                          Website: www.jungleerummy.com

                          Www.jungleerummy.com, i have registered and paid rs.100 for online rummy games, after several plays my balance was rs.115, i disoppointed with the website and wanted to claim my money rs.100 to return my bank account, after many days they have sent a msg "we cant return the money as you played less number of games" i couldnt understand that if we want our money they should return money without any conditions, but they looted my money and not returning even if you win the games???!!!

                          I would request friends, please dont play cash games for any reason, be aware of fake and advertise rummy games.
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                            B
                            BALAJI Aaaa
                            from Rajahmundry, Andhra Pradesh
                            Feb 2, 2018
                            Resolved
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                            Resolved

                            Address: Krishna, Andhra Pradesh, 521101

                            Hello Guys,

                            As I have already raised couple of complaints about this site.

                            I had a conversation with customer couple times and I am satisfied yet to all my queries. They try to explain me how the game will run. If they have RNG certificate and they are genuine why people will complain every time.

                            Day by day the negativity about the site is increasing in players mostly old players. I am also a old player and Lost so much money in this site.

                            I almost play every tournament in this site but once or twice won first prize in tournines. That too which have very small amount for first prize.

                            I play almost every weekened tourney whihc has free entry and 15, 20 or more I will join all tournines. In the first round itself I will be eliminated by them(RNG).

                            Today also played a superstars 10k tourney and lost in 1st round. Out of 6 deals. I didnt placed the show in one deal and I am able to play only one deal properly rest are worst.

                            As i get irritated and I placed wrong show in last deal.

                            We should stop this kind of sites. people are loosing alot. even myself I lost huge amount. When they spoke to me they simply say its ur responsibility.
                            Ofcoarse it is becoz they are looting us and its our fault to encourage this kind of sites.

                            Beware guys. Lost money will never come.

                            They encourage newbies by making them winners in big tournies.

                            Thanks for looting us

                            Balaji A
                            Feb 5, 2018
                            Complaint marked as Resolved 
                            Solved as of now.
                            Junglee Rummy customer support has been notified about the posted complaint.
                            Feb 03, 2018
                            Updated by BALAJI Aaaa
                            Hi,

                            Please don't mark my complaints as resolved.

                            None of them are resolved.

                            I will keep on updating my complaints about this site.
                            If anybody wants to know more i gave my number in my previous complaints.

                            Just beware before you join. Later don't cry like me.

                            I don't know about other complaints whether they are solved or not but mine is not yet solved.

                            I had a conversation with them but not yet solved the issues.

                            Thanks,
                            Balaji A
                            Verified Support
                            Feb 08, 2018
                            Junglee Rummy Customer Care's response
                            Dear Balaji,

                            Greetings of Junglee Rummy.

                            Thank you for marking your complaint as resolved.

                            We are concerned you feel this way, however, we'd like to clarify that winning tournaments totally depends on your skills and strategies and Junglee Rummy has no option or feature to make someone win a tournament.

                            As you have yourself mentioned that Junglee Rummy is RNG certified which means that the cards are dealt with all our players randomly. You may view our certification for your reference on - https://www.jungleerummy.com/certification

                            Please understand that we urge all our customers to follow Responsible gaming policy at all times which specifies that every player should deposit within their limits: https://www.jungleerummy.com/responsiblegaming. If you feel you are losing beyond the limits you may:

                            A. Switch to Practice/Free Games
                            B. Switch to Free tournaments and use your skills to win the tournaments
                            C. Modify your Daily/Monthly deposit limit to the minimum.

                            Further, as already informed - the tournaments can only be won use your skills and under no circumstances or way can Jungleee Rummy control the winner of the tournaments as we follow RNG.

                            We also understand that you have already had a conversation with our " Customer Service Champion " regarding all your queries and you were satisfied with the given response. Our "Customer Service Champions" will still reach out to you once again in case you require any further assistance.

                            Thank you for time!

                            Team Junglee Rummy
                            +[protected]
                            (Mon - Fri 10:30 AM to 7:00 PM)
                            Feb 08, 2018
                            Updated by BALAJI Aaaa
                            Hello Team,

                            I am not expecting the same reply 1000 times.

                            I am hearing your same reply every time that it totally depends on your skills and strategies.

                            as per your reply, I understand that I don't have good playing skills and strategies.

                            Since I marked my complaints as resolved, In written format it is solved but not in practical game.

                            The same result is appearing for me. Anyway I stopped adding money to my account coz I don't want to pay a single rupee to you. So i am just playing tournaments only.

                            Not even winning single deal also out of 6 deals.

                            This is what you want to tell me right.

                            very good experience for me.

                            Thanks for your kind reply.
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                              A
                              Ajay Vira
                              from Sirur, Maharashtra
                              Jan 29, 2018
                              Resolved
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                              Resolved

                              Sir and Madam you all are requested to please help our people if you really love our country India. All such sites like junglee rummy, rummy circle, Deccan rummy etc. are not allowing to play from states like Telangana etc. but why we all other states suffer. These sites use robot to play to grab our huge amount by winning. Please help. Please stop.
                              Mar 12, 2018
                              Complaint marked as Resolved 
                              Junglee Rummy customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 01, 2018
                              Junglee Rummy Customer Care's response
                              Dear Ajay,

                              Greetings from Junglee Rummy!

                              We are really concerned about your comment and would like to categorically state that we do not have/employ site players and it is against our policy.

                              Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

                              As a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. Rummy is only for skill gaming entertainment. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 96%.

                              Also, We would like to state that you also have an option to limit your deposits or play free rummy games/tournaments which does not require you to deposit cash in your Junglee Rummy account.

                              Once again, please consider rummy as a form of recreational game meant for entertainment

                              For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

                              Regards,

                              Team Junglee Rummy
                              +[protected]Mon-Fri 10:00 - 19:00)
                              [protected]@jungleerummy.com
                              Feb 04, 2018
                              Updated by Ajay Vira
                              The day I know your game I wrote here and stop playing so now I am not concerned
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                                J
                                Jeet234
                                from Delhi, Delhi
                                Jan 22, 2018
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110092

                                It's some mistake delete my complaint. They are resolved my problem so delete that complaint and thank you for supporting. Some missandsteding between me and junglee rummy risk management team so Mr naveen help me listen my problem and short out the my problem so now my problem are resolved. Now I am happy so delete that's complaint on your site sir thank you for supporting me that's a nice website for the people.
                                Feb 1, 2018
                                Complaint marked as Resolved 
                                This complaint are resolved by Mr naveen junglee rummy agent so kindly delete this post on your site sir and thank you for supporting me
                                Junglee Rummy customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 25, 2018
                                Junglee Rummy Customer Care's response
                                Dear Jeet,

                                Thank you for informing us that the complaint has been resolved.

                                As informed in our earlier conversation with us, in Junglee Rummy, all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

                                Since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users by our risk management team. Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required.

                                As you have yourself mentioned that the complaint has been resolved by us, We request you to continue your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 95%.

                                For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

                                Thank you for your time and resolving the complaint.

                                Regards,

                                Team Junglee Rummy
                                +[protected]Mon-Fri 10:00 - 19:00)
                                [protected]@jungleerummy.com
                                I have playning this game for two month n first month I win amount of money but when I deposit to my account in bank I was losing money it happens all the time now I lose my all amount and huge amount of my self
                                Junglee Rummy Customer Care's response, Jan 30, 2018
                                Verified Support
                                Dear Sameer,

                                Greetings from Junglee Rummy.

                                We are concerned with your comment, however, please understand that Rummy is a game of skill and losing/winning a game of rummy depends on your skills & strategies.

                                In case you feel you are losing money, we strongly advise you to take a break from gaming or switch to practice games/free tournaments where no cash is required. Also, please note that there is no co-relation between losing games and crediting funds to your bank account.

                                In case you have any other queries related to your account, we request you to send us an email to [email protected] from your registered email-id with your queries along with your complaint reference number as "c1840873" for us to be able to resolve your queries.

                                Alternatively, you may contact us directly on +91-11-66481234 from Monday to Friday 10:00 AM to 7:00 PM.

                                We will be happy to assist you further.

                                Regards,

                                Team Junglee Rummy
                                +91-11-66481234 (Mon-Fri 10:00 - 19:00)
                                [email protected]
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                                  J
                                  Jeet234
                                  from Delhi, Delhi
                                  Jan 19, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110092
                                  Website: Www.jungleerummy.com

                                  Hello sir i am jeetram my user id jeet234 of your junglee rummy site and i am deposits 1000 with promo code (Army) and i win 11000 nd withdrawal 10000" after 14 hour my withdrawal amount in under varification next 1 day he send me mail violation and term conditions. He says i am maximum number game play with (Manjumv). But i only play 5 games with her in single deal rummy. I say many times i am not wrong but he not listening. I request to you all of not deposit this rummy site its fake. He have not address in google.. If you lose you are good if you win you are wrong and thay don't give you money also block your account..
                                  +4 photos
                                  Jan 22, 2018
                                  Complaint marked as Resolved 
                                  It's some mistake delete my complaint. They are resolved my problem so delete that complaint and thank you for supporting. Some missandsteding between me and junglee rummy risk management team so Mr naveen help me listen my problem and short out the my problem so now my problem are resolved. Now I am happy so delete that's complaint on your site sir thank you for supporting me that's a nice website for the people.
                                  Junglee Rummy customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 22, 2018
                                  Junglee Rummy Customer Care's response
                                  Dear Jeet,

                                  We understand your concern, however, in Junglee Rummy, all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

                                  Since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users by our risk management team. Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required.

                                  As you have yourself mentioned that the complaint has been resolved by us, We request you to continue your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 95%.

                                  For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further.

                                  Thank you for your time and resolving the complaint.

                                  Regards,

                                  Team Junglee Rummy
                                  +[protected]Mon-Fri 10:00 - 19:00)
                                  [protected]@jungleerummy.com
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                                    P
                                    pedarla
                                    from Pune, Maharashtra
                                    Jan 13, 2018
                                    Resolved
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                                    Resolved

                                    Website: www.jungleerummy.com

                                    Hi guys,

                                    This is really unfair website. I have been following up from past 3 days. I had created junglee rummy account in month of december 2017 only. After that i had won money after loosing. For the money i have won i have placed a request. But that money has not been refunded. More over it has been informed saying i have multiple accounts and i have violated terms and conditions and misused bonus amount. I never had multiple accounts. Also i had requested what are the other multiple accounts i have. I did not get response till now and they are claiming still there risk management team is working even after 3 days.
                                    First they locked my account and second they blocked my money approx. 12k. If they really complain i have multiple accounts they would have shared the info. See the same response i got and reverted where there is no response from the site.
                                    Please see the conversation happened:

                                    Hi team,
                                    Still waiting for ur response. Please provide my other user ids i don’t have any problem in accepting the issue. But i don’t remember i had created multiple accounts.
                                    Please help me immediately as i am still waiting for unlock of my account. It’s been long time and still i don’t see response for query of having multiple accounts.
                                    Thanks
                                    Chiru
                                    Sent from yahoo mail for iphone
                                    On friday, january 12, 2018, 12:17 pm, chiranjeevi chowdary wrote:

                                    Hi support team,
                                    Please help me to understand what are the other multiple accounts created by me. As i really don’t remember creating multiple accounts. If it is really created please let me know all my user ids. I am ready to accept my fault incase i had created multiple accounts since i don’t remember i had created multiple accounts.
                                    Please team really help me understand what are the other user ids created by me. Please resolve issue immediately so that i can play games.
                                    Thank you for all your support.
                                    Thanks
                                    Chiru

                                    Sent from yahoo mail for iphone

                                    On friday, january 12, 2018, 12:04 pm, support wrote:
                                    Type your response above this line to reply pedarla
                                    Subject: violation of terms and conditions

                                    Jan 12, 2018 | 12:04pm ist
                                    Junglee rummy support - aniket replied:

                                    Dear chiranjeevi,
                                    As informed to you in our earlier emails you have violated our fair gameplay policy by creating and bringing multiple fraud accounts and engaging in collusion in order to get the instant bonus money by unauthorized means.
                                    https://www.jungleerummy.com/termsofservice
                                    Please note that unless we receive a genuine acceptance from your side regarding the same, we cannot proceed further with your request.
                                    We’re offering you a fair chance at accepting your mistake and contributing towards making junglee rummy safe and secure.
                                    Let us know how you would like us to proceed.

                                    Thanks & regards,
                                    Support team
                                    Jungleerummy.com

                                    Refer & win | invite and share up to rs.2000 with your friends. Get rs.1000 for yourself and rs.1000 for your friend - refer now!

                                    Download junglee rummy app on your android phone: https://www.jungleerummy.com/android-apk

                                    Jan 11, 2018 | 04:48pm ist
                                    Pedarla replied:

                                    Hi team,
                                    I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
                                    Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy. Also i am sorry if i had any other account as i don't remember i had created any other account other than my current user.
                                    Thanks
                                    Chiru

                                    On thursday, january 11, 2018 4:28 pm, chiranjeevi chowdary wrote:

                                    Hi team,
                                    I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
                                    Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy.
                                    Thanks
                                    Chiru

                                    On thursday, january 11, 2018 4:22 pm, support wrote:

                                    Jan 11, 2018 | 04:28pm ist
                                    Pedarla replied:

                                    Hi team,
                                    I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
                                    Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy.
                                    Thanks
                                    Chiru

                                    On thursday, january 11, 2018 4:22 pm, support wrote:

                                    Jan 11, 2018 | 04:22pm ist
                                    Junglee rummy - subhash replied:

                                    Dear chiranjeevi,
                                    The following is a formal notice to you from our risk management team.
                                    Your junglee rummy account has been locked on the account of fraud committed by you.
                                    You engaged in serious fraud, by creating and bringing multiple fraud accounts and engaging in collusion in order to get the instant bonus money by unauthorized means. We would like to bring to your notice that creating multiple accounts and colluding in any form is a violation of our terms and conditions, and as such, your actions are susceptible to investigation and necessary action.

                                    Our risk management team has collected complete records of your multiple users’ fraudulent gameplay. Your fraud activity report is ready to be submitted for necessary action and recovery of the cost of damages incurred by the company due to your fraudulent activity.

                                    As per our terms and conditions, creating more than one account on junglee rummy, and then to further fraudulently launder that money to one single account, are all serious violations.

                                    If you agree to commit this fraud, and further agree to not repeat this activity, we may choose not to take action or apply the cost of damages.

                                    We’re offering you a fair chance at accepting your mistake and contributing towards making junglee rummy safe and secure.

                                    Let us know how you would like us to proceed.

                                    Thanks & regards,
                                    Support team
                                    Jungleerummy.com

                                    Refer & win | invite and share up to rs.2000 with your friends. Get rs.1000 for yourself and rs.1000 for your friend - refer now!

                                    Download junglee rummy app on your android phone: https://www.jungleerummy.com/android-apk

                                    This message was sent to [protected]@yahoo.com in reference to case #: 285789.
                                    Jan 16, 2018
                                    Complaint marked as Resolved 
                                    Junglee Rummy folks initially took time it might be may because of holiday season or what so ever. Finally my issue has been considered for resolution. It has been confirmed it would be taken care by tomorrow. Team game multiple calls which is much appreciated. The reason my account locked is because of the user lost purposefully which game doubt to the site that I would have created multiple accounts. I am really not sure why he did so. But in the current world I agree it is hard to find out. But as a benefit of doubt they agreed and gave me a chance for which I would really appreciate. This kind of scenarios I agree even company can't do anything but I would suggest one way which i feel might help. It is to collect the mandatory documentation like Aadhar/PAN/Passport if user want to start playing cash games. So that user details would be available and the rest anyway company can recross check other things like IP address, etc which site normally follow. I would like to give little feedback for the team. Please consider issue resolution faster as players would be looking for the same. Here I am referring to turn around time to be much quicker. It would help site and people who play in the site. Also user friendliness need to be increased to attract more players. This will be beneficial to site and users as well. Also good part about the site is when my friend suggested this site I thought it would be same as other rummy sites. But here it is little different as players get at least winning chance which is good. As in other sites mostly I don't see the same.
                                    Junglee Rummy customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 17, 2018
                                    Junglee Rummy Customer Care's response
                                    Dear Chiranjeevi,

                                    Thank you for marking the complaint as resolved.

                                    We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

                                    We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. Creating multiple accounts and money laundering the bonus amount in any form is a violation of our Terms and Conditions. Hence all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

                                    We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. As already informed over the call, your withdrawal amount has been processed after verification.

                                    For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                                    Thank you for your time and resolving the complaint.

                                    Regards

                                    Team Junglee Rummy
                                    +[protected]Mon-Fri 10:00 - 19:00)
                                    [protected]@jungleerummy.com
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                                      P
                                      pankaj1996
                                      from Ahmedabad, Gujarat
                                      Jan 10, 2018
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 362720

                                      It's should be fraud game I will play about 8 month and loss 3lakh in-between time.
                                      I will ask to customer care but all says it's RNS system based gaming.
                                      Then I will ask to it I will play regular 8 month I don't win why?.? Then it's says we are not helping in it...

                                      Due to this gaming I will hang to my life but I will decide to many people like me how are playing so I will fail case in Gujarat high ahm after some time to stop gaming in Gujarat to batter future of Gujarati...
                                      Feb 12, 2018
                                      Complaint marked as Resolved 
                                      Junglee Rummy customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 12, 2018
                                      Junglee Rummy Customer Care's response
                                      Dear Pankaj 1996,

                                      We are extremely concerned about your comment.As a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below.

                                      Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration:

                                      Strike a balance in your daily life to check any form of addiction to rummy.
                                      Consider rummy as a form of a recreational game meant for entertainment.
                                      Never prioritize rummy over other activities that impact your daily life.
                                      Keep a track of the total time you spend while playing online rummy games.
                                      Set a limit for loss in cash rummy games and stick yourself to it consistently.
                                      Always play with a positive mindset and avoid playing in a distressed mood.
                                      Never play to chase losses and stop playing it if you are on a losing spree.

                                      As already stated in our responsible gaming policy above, you shouldn't play Rummy when you are distressed. Rummy is only for skill gaming entertainment.When you lose a game of Rummy, you lose it to another skilled user like yourself.

                                      As you have already mentioned that we do not have any manual access to the distribution of cards and RNG system makes sure that the cards are distributed randomly. We always suggest our users that if they feel that the distributed cards are not good enough, they can surely opt to drop the game. As a Responsible Skill Rummy games Website, we will always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've also implemented responsible gaming features such as deposit limits that all players can control.

                                      You are welcome to play as long as you know your limits towards the extent to which you can play. Your account has been locked because we are concerned for your safety.We do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

                                      Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a skill games entertainment services provider.

                                      Once again, we suggest that you take a break from playing Rummy & strike a balance in your daily life to check any form of addiction to rummy. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

                                      Thank you for your time!

                                      Team Junglee Rummy
                                      +[protected]Mon-Sat 10:00 AM to 7:00 PM)
                                      Email: [protected]@jungleerummy.com
                                      If this game is for skill Then you have option of cash play?.?
                                      Why not you can play user like teenpati and other gaming for free. Why you can not stop to customer to deposit more money in junglee rummy AC.
                                      Junglee Rummy Customer Care's response, Jan 30, 2018
                                      Verified Support
                                      Dear Pankaj 1996,

                                      As already informed that Rummy is game of skill and the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g).

                                      However, on Junglee Rummy you also have an option to play free tournaments/practice games - in which you are not required to deposit any cash.

                                      Also, since we have deposit limits in place - you may decide how much you want to deposit in a day or a month - and the option to set your deposit limits is with you. To set your deposit limits, please log in to your account and visit - My Account --> Add cash limits and set your limits as per choice - you can also set your limits to "zero".

                                      You can additionally play Junglee Teen Patti on Junglee Teen Patti Application which can be downloaded from Playstore - however, the TeenPatti application would be completely different from Junglee Rummy.

                                      For any further assistance, please contact us directly on +91-11-66481234 from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

                                      Regards,

                                      Team Junglee Rummy
                                      +91-11-66481234 (Mon-Fri 10:00 - 19:00)
                                      [email protected]
                                      Problem has been resolved
                                      Junglee Rummy Customer Care's response, Feb 14, 2018
                                      Verified Support
                                      Dear Sir,

                                      Thank you for acknowledgement.

                                      Regards,

                                      Team Junglee Rummy
                                      +91-11-66481234 (Mon-Fri 10:00 - 19:00)
                                      [email protected]
                                      Hi janigul.this is Naveen from hyd.my email I'd [protected]@gmail.com.i am also lose jungleerummy more than 35lakhs.they also blocked my account.am going to die.i have a appointment to tv9, and abn andrajothi to talk about this issue and going Delhi APBHAVan please mail ur losses and everything.i will escalate the issue.am ready to die.so my death helps someone
                                      Junglee Rummy Customer Care's response, Feb 19, 2018
                                      Verified Support
                                      Dear Naveen,

                                      We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

                                      All your posts on this forum are also responded. Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

                                      https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

                                      - Strike a balance in your daily life to check any form of addiction to rummy
                                      - Consider rummy as a form of recreational game meant for entertainment
                                      - Never prioritize rummy over other activities that impact your daily life
                                      - Keep a track of the total time you spend while playing online rummy games
                                      - Set a limit for loss in cash rummy games and stick yourself to it consistently
                                      - Always play with a positive mindset and avoid playing in a distressed mood
                                      - Never play to chase losses and stop playing it if you are on a losing spree

                                      Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

                                      We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

                                      As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

                                      You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

                                      Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

                                      Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

                                      Thank you for your time!

                                      Team Junglee Rummy
                                      +91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
                                      Email: [email protected]
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