Junglee Rummy Complaints & Reviews

May 03, 2018

Junglee Rummy Customer Care's response Dear Srikant,

Greetings from Junglee Rummy!

We are very concerned about your safety and urge that you should consider Skill Rummy game only as a mode of entertainment. We have locked your account because we feel you are unable to follow our Responsible Gaming Policy.

As a Responsible Skill Rummy games Website, we will always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've implemented responsible gaming features such as giving all our players excess to set their daily/monthly deposit limits, so that they may keep control on the amount they wish to invest for playing entertaining skill rummy game.

Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below. Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration and on an email, you had sent across to us on [protected]@jungleerummy.com:

Strike a balance in your daily life to check any form of addiction to rummy.
Consider rummy as a form of a recreational game meant for entertainment.
Never prioritize rummy over other activities that impact your daily life.
Keep a track of the total time you spend while playing online rummy games.
Set a limit for loss in cash rummy games and stick yourself to it consistently.
Always play with a positive mindset and avoid playing in a distressed mood.
Never play to chase losses and stop playing it if you are on a losing spree.

As already stated in our responsible gaming policy above, you shouldn't play Rummy to chase your losses and that you should not prioritize rummy over other activities of your daily life as Rummy is an entertainment skill game.

We are concerned about you because it is evident that you are again distressed and that you have not been able to consider rummy as an entertainment skill game but went overboard by not being able to control your addition to the game. Hence, we had to take this step to lock your account for your well being.

You are welcome to play as long as you know your limits towards the extent to which you can play.

Our customer support team tried their best to make you understand that Rummy is a Skill game only for entertainment and giving you bonus money was beyond our scope. We did inform you over the phone before we locked your account and sent you an email as well.

Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a responsible skill games entertainment services provider.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

May 03, 2018

Junglee Rummy Customer Care's response Dear Parvez

Thank you for marking this complaint resolved.

Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 99%.

We'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

Please be assured that we are committed to giving you the best customer care experience at all times. We are happy that you now acknowledge the fact that we give you the best platform to enjoy & play fair entertaining skill rummy games

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time and resolving the complaint.

Team Junglee Rummy
+[protected]
(Mon - Fri 10:30 AM to 7:00 PM)

Apr 26, 2018

Junglee Rummy Customer Care's response Dear Pranav,

We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

As a responsible gaming provider, we have proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your life at risk.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account is locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Apr 19, 2018

Junglee Rummy Customer Care's response Dear Dilip,

Greetings from Junglee Rummy.

We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. Also, as specified on our website all withdrawal requests coming after 5:00 PM are actioned on the next working day. Also, As soon as your withdrawal goes under verification - an email communication is sent to you.

We observed that you placed a withdrawal request on 16th April after 5:00 PM, hence it went into process on April 17th. The process of verification takes 48 hours, as per which your withdrawal got verified and processed on April 19th.

Also, the same communicated to you several times before, we take all verification measures to ensure that we give all our players a safe & fair environment to enjoy their favorite skill cash rummy game without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Mar 26, 2018

Junglee Rummy Customer Care's response Dear Balaji,

Greetings from Junglee Rummy!

We value your association with Junglee Rummy and understand that you have been associated with us since a long time, however, we had to take this difficult decision to lock your account as you were unable to give yourself a break from entertainment skill Rummy.

The decision to lock your account was informed to you over the phone, which you agreed to and post your confirmation your pending balance in your rummy account was transferred to your bank account.

Again, your account got locked as we observed that you were unable to follow our Responsible gaming policy which specifies that every player should deposit within their limits: https://www.jungleerummy.com/responsiblegaming.

We have requested you multiple times that if you feel you are losing beyond the limits you may:

A. Switch to Practice/Free Games
B. Switch to Free tournaments and use your skills to win the tournaments
C. Modify your Daily/Monthly deposit limit to the minimum.

Since you were unable to practice any of the above to limit the number/amount of games you play, we had to take this difficult decision to lock your account.

It has been communicated to you multiple times that winning a rummy game/tournament totally depends on your skills and strategies and Junglee Rummy has no option or feature to make someone win or lose the game. Also, the link to our RNG certification has also been shared with you multiple times which means that the cards are dealt randomly which is on the link: https://www.jungleerummy.com/certification.

Our team has been in touch with you continuously and the same is evident by the fact that you have resolved your prior posts on this forum. All your queries have been responded to at all times.

In case you feel any of our customers are not following our terms & conditions as requested earlier, do send us an email on [protected]@jungleerummy.com with the details of their usernames and game-ids we will definitely investigate them and get back to you.

We would like to categorically state that we do not have/employ site players and it is against our policy. Please be assured that you are playing against another individual just like yourself.

In case a customer is winning games that are purely due to his strategies and skill.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.

Junglee Rummy is committed to giving you the best customer service at all times.

Thank you for time!

Team Junglee Rummy
+[protected]
(Mon - Fri 10:30 AM to 7:00 PM)

Mar 12, 2018

Junglee Rummy Customer Care's response Dear Balaji,

Greetings from Junglee Rummy!

We are concerned you feel this way, however, once again we'd like to clarify that winning a rummy game/tournament totally depends on your skills and strategies and Junglee Rummy has no option or feature to make someone win or lose the game.

Our "Customer Service Champions" are regularly in touch with you over calls & emails and the same is evident as all your previous queries on this site were resolved from your end after adding relevant comments.

Also, please note that Junglee Rummy is RNG certified which means that the cards are dealt randomly. You may view our certification for your reference on
https://www.jungleerummy.com/certification

Please understand that we urge all our customers to follow Responsible gaming policy at all times which specifies that every player should deposit within their limits: https://www.jungleerummy.com/responsiblegaming. If you feel you are losing beyond the limits you may:

A. Switch to Practice/Free Games
B. Switch to Free tournaments and use your skills to win the tournaments
C. Modify your Daily/Monthly deposit limit to the minimum.

Our Customer Service Champions will still reach out to you once again in case you require any further assistance, else you may get in touch with us directly on the details given below.

Junglee Rummy is committed to giving you the best customer service at all times.

Thank you for time!

Team Junglee Rummy
+[protected]
(Mon - Fri 10:30 AM to 7:00 PM)

Mar 26, 2018

Junglee Rummy Customer Care's response Dear Ashish,

Thank you for marking this complaint resolved.

As you have confirmed that your complaints have been resolved by us, however, there is no way this post can be deleted by consumer complaints. We really wish if you would have chosen to speak to us/email from your registered email-id before posting this complaint online.

Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 99%.

With reference to the email you received, we'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

Our Risk management team noticed a suspicious activity in your account and before taking an action we chose to inform the same to you immediately via email. In case your correct number would have been updated with us, the complaint would have been resolved much earlier. When you responded with your correct number and we spoke to you, we understood that there might have been a coincidence in your playing an increased number of games with the mentioned user and hence we unlocked your account and processed your withdrawal request. To give you the best support our team works across the day, hence your queries were resolved over the weekend itself.

With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time and resolving the complaint.

Team Junglee Rummy
+[protected]
(Mon - Fri 10:30 AM to 7:00 PM)

Feb 19, 2018

Junglee Rummy Customer Care's response Dear Naveen,

Greetings from Junglee Rummy!

Please understand that your account was locked in your best interest as we were really concerned about your safety.

As a responsible gaming provider, we proactively locked your account as it was evident from your emails and previous posts on this forum that you are not hesitant to put your and your family life at risk for a game of rummy which is only played for entertainment.

Also, we would like to categorically state that we do not have/employ site players and it is against our policy. You are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair & secure platform to all our players to try out their rummy skills.

Please understand that you should never play to chase your losses. In fact, we have implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence request all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Feb 22, 2018

Junglee Rummy Customer Care's response Dear Naveen,

You are right, we are indeed RNG certified. You may view the details of our certificate below which is also available on our website - https://www.jungleerummy.com/certification.

This is to certify that iTech Labs has evaluated the Random Number Generator (RNG) used by Junglee Games India Pvt Ltd. and found that the RNG complies with the relevant standards.*

The RNG uses a well-known algorithm in combination with a hardware RNG to generate random numbers. The numbers generated by this RNG have passed Marsaglia's "diehard" tests for statistical randomness.

iTech Labs has evaluated card shuffling for single deck games (with no joker and with 1 joker) and 2 deck games (with no joker and with 2 jokers). The shuffling tests were conducted on large enough samples to give the calculations sufficient statistical power.

iTech Labs has found that the card sequences are unpredictable, non-repeatable and uniformly distributed.

The certified code for the RNG has been fingerprinted.

As we have mentioned in our previous communications, there is no manual intervention in card distribution and the same has been certified by M/S Itech Labs. With reference to the fairness of games, we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

Please note, that Rummy is a game of skill and the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g). Please refer to - https://www.jungleerummy.com/legality

So, as you can see, along with the RNG certification (by ITech Labs) & our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch since many years ago.

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Feb 16, 2018

Junglee Rummy Customer Care's response Dear Pankaj,

Greetings from Junglee Rummy!

We are committed to giving you the best customer service and do request to mark your queries resolved only if you are satisfied with our resolution.

Our team requested you to take a break from cash rummy games and took this difficult decision for not unlocking your account because we were extremely concerned about you basis your comments in your last complaint. Your safety is of prime importance to us.

As a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below.

Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration:

Strike a balance in your daily life to check any form of addiction to rummy.
Consider rummy as a form of a recreational game meant for entertainment.
Never prioritize rummy over other activities that impact your daily life.
Keep a track of the total time you spend while playing online rummy games.
Set a limit for loss in cash rummy games and stick yourself to it consistently.
Always play with a positive mindset and avoid playing in a distressed mood.
Never play to chase losses and stop playing it if you are on a losing spree.

As already stated in our responsible gaming policy above, you shouldn't play Rummy when you are distressed. Rummy is only for skill gaming entertainment.When you lose a game of Rummy, you lose it to another skilled user like yourself.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account has been locked because we are concerned for your safety.We do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a skill games entertainment services provider.

Once again, we suggest that you take a break from playing Rummy & strike a balance in your daily life to check any form of addiction to rummy. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Feb 19, 2018

Junglee Rummy Customer Care's response Dear Pankaj 1996,

Greetings from Junglee Rummy.

As informed to you in our earlier communications over calls and your other posts on this forum, you always have an option to play free tournaments/practice games - in which you are not required to deposit any cash.

Please understand the depositing cash is optional and you may switch to free games at any point in time.

Also, since we have deposit limits in place - you may decide how much you want to deposit in a day or a month - and the option to set your deposit limits is with you. To set your deposit limits, please log in to your account and visit - My Account --> Add cash limits and set your limits as per choice - you can also set your limits to "zero".

For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Feb 19, 2018

Junglee Rummy Customer Care's response Dear Naveen,

We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

All your other posts on this forum have already been responded. Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Feb 16, 2018

Junglee Rummy Customer Care's response Dear Naveen,

We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Feb 16, 2018

Junglee Rummy Customer Care's response Dear Naveen,

Greetings from Junglee Rummy!

We value your association with our website and really concerned for your safety.

All our customer service champions you have spoken to have been trying to make you understand that you should take a break from gaming. Since you have not been able to control your urge to play we proactively deactivated your account in your best interest.

Please understand that you should never play to chase your losses. In fact, we have implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence request all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

Again, as a responsible gaming provider, we proactively locked your account as it is evident on this complaint that you are not hesitant to put your and your family life at risk for a game of rummy which is only played for entertainment.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Feb 14, 2018

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

We understand your concern, however, in Junglee Rummy, all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favourite cash rummy games without worrying.

Since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users by our risk management team. Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required.

We understand your concerns raised for the turn around time for account verification, however, that is the maximum time we take because such detailed verifications take time. When you spoke to our chat team they gave you a time of 24-48 business hours as we value your long-term association with Junglee Rummy. Your account verification was successful and your withdrawal request has already been processed within the given time frame.

Please do continue your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 96%.

For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further.

Thank you for your time.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Feb 13, 2018

Junglee Rummy Customer Care's response Dear Balaji,

Thank you for marking your complaint as resolved.

We understand that our " Customer Service Champions" are already in touch with you over calls & emails regularly and all your previous queries were also resolved by us. The same is evident as you had marked all the previous complaints resolved from your end.

As informed to you in our earlier conversation with us, we'd like to clarify again that winning tournaments totally depends on your skills and strategies and Junglee Rummy has no option or feature to make someone win a tournament.

Please understand that we urge all our customers to follow Responsible gaming policy at all times which specifies that every player should deposit within their limits: https://www.jungleerummy.com/responsiblegaming. If you feel you are losing beyond the limits you may:

A. Switch to Practice/Free Games
B. Switch to Free tournaments and use your skills to win the tournaments
C. Modify your Daily/Monthly deposit limit to the minimum.

Further, as already informed - the tournaments can only be won use your skills and under no circumstances or way can Jungleee Rummy control the winner of the tournaments as we follow RNG and our certificate can be accessed online https://www.jungleerummy.com/certification

Our Customer Service Champions will still reach out to you once again in case you require any further assistance, else you may get in touch with us directly on the details given below.

Junglee Rummy is committed to giving you the best customer service at all times.

Thank you for time!

Team Junglee Rummy
+[protected]
(Mon - Fri 10:30 AM to 7:00 PM)

Feb 09, 2018

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

You are a valued player on our website and we acknowledge your long-term association with us. We also understand that you are continuously in touch with our support team who makes sure to give you relevant support at all times.

As informed multiple times in all our previous responses On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification. As far as winning/losing a game is concerned - Rummy is a skill-based game and winning a game is dependent on your game strategies.

With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time. Please understand that this forum is not the means of getting a bonus.

As requested multiple times if you are not comfortable playing cash rummy games - you may switch to free games and free tournaments. In case you win a cash tournament - you will be able to withdraw your winnings as well. Also to give more clarity on you queries:

1. Further, cards at www.jungleerummy.com are dealt by using a Random Number Generator (RNG) system. Our RNG system is certified as per the International Gaming Standards and has passed the quality checks, which ensures that the users get a fair opportunity in the game. Winning a game only depends on your game strategies.
2. When you are playing on high-value tables - your opponents are equally skilled - you may permanently switch to low-value tables if you feel that your chances of winning on those tables are high.
3. As already stated, there is no manual intervention in card distribution as we are RNG certified. If your opponent is winning the deal it only means that they are able to better strategized their game.
4. Our RNG certificate is updated on our website for everybody's reference.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games. You may refer to the link - https://www.jungleerummy.com/certification

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Feb 14, 2018

Junglee Rummy Customer Care's response Dear Janigul,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance. We have deactivated your Junglee Rummy Account because we feel that you were not following Responsible Gaming Policy which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

You have mentioned in your email to us that you have incurred losses and want a bonus. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

Our Customer Service Champions also tried to contact you many times but you did not respond to our calls. Hence, we have decided to permanently deactivate your Junglee Rummy Account.

Thank you for your time.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Feb 08, 2018

Junglee Rummy Customer Care's response Dear Balaji,

Greetings of Junglee Rummy.

Thank you for marking your complaint as resolved.

We are concerned you feel this way, however, we'd like to clarify that winning tournaments totally depends on your skills and strategies and Junglee Rummy has no option or feature to make someone win a tournament.

As you have yourself mentioned that Junglee Rummy is RNG certified which means that the cards are dealt with all our players randomly. You may view our certification for your reference on - https://www.jungleerummy.com/certification

Please understand that we urge all our customers to follow Responsible gaming policy at all times which specifies that every player should deposit within their limits: https://www.jungleerummy.com/responsiblegaming. If you feel you are losing beyond the limits you may:

A. Switch to Practice/Free Games
B. Switch to Free tournaments and use your skills to win the tournaments
C. Modify your Daily/Monthly deposit limit to the minimum.

Further, as already informed - the tournaments can only be won use your skills and under no circumstances or way can Jungleee Rummy control the winner of the tournaments as we follow RNG.

We also understand that you have already had a conversation with our " Customer Service Champion " regarding all your queries and you were satisfied with the given response. Our "Customer Service Champions" will still reach out to you once again in case you require any further assistance.

Thank you for time!

Team Junglee Rummy
+[protected]
(Mon - Fri 10:30 AM to 7:00 PM)

Feb 01, 2018

Junglee Rummy Customer Care's response Dear Ajay,

Greetings from Junglee Rummy!

We are really concerned about your comment and would like to categorically state that we do not have/employ site players and it is against our policy.

Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

As a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. Rummy is only for skill gaming entertainment. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 96%.

Also, We would like to state that you also have an option to limit your deposits or play free rummy games/tournaments which does not require you to deposit cash in your Junglee Rummy account.

Once again, please consider rummy as a form of recreational game meant for entertainment

For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com