Junglee Rummy Complaints & Reviews

Oct 26, 2017

Junglee Rummy Customer Care's response Dear Vignesh,

Greetings from Junglee Rummy.

As you agreed that your account was locked basis your request a few months back - we'd like to inform that post a verbal conversation with you we deactivated your account in your best interest.

Further, the details requested by you for your Deposits & withdrawals have been sent to you via email (on your registered email-id) as such information is private to you and cannot be shared online on public forum which as per the privacy policy of Junglee Rummy given on https://www.jungleerummy.com/privacypolicy

We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, the company protocol to lock your account was ultimately in your best interest and we thank you for your cooperation.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Oct 24, 2017

Junglee Rummy Customer Care's response Dear Harikrishnan,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, with utmost importance.

Firstly, we’d like to inform that On Junglee Rummy, we cannot set any cards i.e. there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link:

https://www.jungleerummy.com/certification

Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Secondly, Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Thirdly, As you have your self-said that you were frustrated and you want your account to be locked, as a responsible gaming service provider, we have taken a step further to ensure that you don't incur any losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important to us and your account was locked for your safety. Any available balance in your account will be processed to the bank account held by you and/or used by you for your most recent withdrawal.

As already informed, you also have an option to play free games. You may also participate in free tournaments - the winnings from the tournament may also be fully withdrawn.

You have also mentioned in your comments that "you don't have any money to invest and play". Rummy is entertainment and not a way to waste money but a form of entertainment for those looking to enjoy a game of skill based Rummy. You are welcome to play as long as you know your limit and enjoy only the extent you know you can play etc.

Here, We would request you to use below tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Our resolution percentage on this website is 94% which is the highest and this explains that we care for all our customers equally and resolve their queries.

Again, as already informed Rummy is a game of skill and should only be played as a mode of entertainment and responsible gaming policy should be followed at all times.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Playing Skill rummy games is a perfectly legal activity as the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g). The Supreme Court of India in the year 1968 has ruled that rummy is a game of skill. This judgment has been relied on and followed in many subsequent judgments. Hence, we operate within the legal bounds of the law.

Basis your communication with us on 18th Oct 2017- your account has been deactivated. We hope that you understand that we take these matters very seriously. The company protocol to lock your account is ultimately in your best interest and we thank you for your cooperation.

We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, given your association with jungleerummy.com, we have taken your personal well-being as our prime responsibility.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Oct 23, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

You are a valued player for our website and please trust that you do not need this forum to express your grievances. We understand that you are continuously in touch with your host who makes sure to give you relevant support at all times.

With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.
With regards to the tournaments – we would like to inform that it is on Junglee Rummy’s discretion which tournaments to run and we may start or stop the tournaments at any point in time.
We understand your displeasure on not winning the Diwali tournament – however, you have to understand that it might be because the 384 winners of this tournament may have better strategized their game.

As informed multiple times in all our previous responses On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 24, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

We understand that you already had a word with your host yesterday and all your queries are resolved. We value your association with Junglee Rummy, however as informed earlier - we may not be able to entertain your requests for a bonus at all times. As suggested, please switch to free games, if you feel you may not be able to deposit at the moment.

Also, we'd like to inform that the terms & conditions all our players agree to at the time of registration - they are restricted to commit fraud, or use abusive language as it may also lead to termination of the account. We appreciate that you have always followed the terms and conditions you agreed to diligently.

As requested earlier, please follow the Responsible gaming policy given at the below link at all times, and set your limits to deposit cash. You always have the option not to deposit at all if you are not comfortable and just play free games and tournaments.

https://www.jungleerummy.com/responsiblegaming

Once again, you will always be a valuable player for us, and we are sure you will always trust the quality of service we have given to you, however, as we treat all our players equally, however, please understand that we may not be able to entertain your bonus requests at all times.

We are always thankful for your loyalty and association with us and we have reached to this position because of loyal players like you and no matter what you feel, you will always get the best customer service from our team.

We are sure that when our team spoke to you yesterday, they were able to clear your misconceptions.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 02, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

As discussed with you all your queries are resolved, you are requested to mark this complaint resolved.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 07, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

As per your telecon with our team today, all your queries are resolved, hence, you are requested to mark this complaint resolved.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 13, 2017

Junglee Rummy Customer Care's response Dear Vignesh,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and well being o[censored]sers, with utmost importance.

Your account was locked on your request in the month of July 2017 basis your request and since then you have not been playing on our website.

We agree that basis the ongoing promotion - we did give you a bonus of Rs.1000, however, the bonus is only given for you to be able to play games and not for the purpose of withdrawal. The policy on withdrawal of bonus is mentioned in our terms & conditions you agreed to at the time of registration.

Please go through the "Fair Play Deposit and Withdrawal policy" on the link https://www.jungleerummy.com/termsofservice for more information.

As a one time gesture, we went ahead and canceled your withdrawal request so that you can play with our money.

Please understand that all players on our website are verified players and our risk management team is continuously tracking the activities of all rummy accounts.

As checked in the video you have posted, you are:

A. Waiting for other players to Join the table or
B. In one of the instance, you were in waiting mode
C. In one instance you dropped the game and lost by 20 points.

The video does not showcase any claims made by you in your complaint. Moreover, the video you posted seems to be very old as your account is locked since July'17 and the current UI of our mobile site is not as reflecting in the uploaded video.

We also checked that all your emails have been responded to within 24 hours. The last email sent by you was on JUL 24TH, 2017 which was responded to on the same date.

Please note that we do not adopt any techniques specified by you in order to increase registrations. Users come on our website as they trust us as a company.

On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification

Please note that as per our terms of service, which you agreed to during registration, it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games & free tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, given your association with jungleerummy.com, we have taken your personal well-being as our prime responsibility.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Oct 16, 2017

Junglee Rummy Customer Care's response Dear Vignesh,

As informed to you, please go through the terms & conditions of our website which specifies the policy in place related to bonus amount.

The bonus credited to your account is the money of Junglee Rummy which is to help you to play cash games and then withdraw your winning amount.

Further, as informed, the details are already available under "Fair Play Deposit and Withdrawal policy" in our terms & conditions you agreed to at the time of registration.

https://www.jungleerummy.com/termsofservice

As we have already specified if you want to play cash rummy games - you need to use your own money. Else, you do have the option of playing Free Chip games or Free Tournaments. All cash prizes earned from playing free/cash tournaments can be withdrawn.

At the moment, you would not be able to play as your account is locked since July 2017 basis your request.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Oct 12, 2017

Junglee Rummy Customer Care's response Dear Eswar,

Greetings from Junglee Rummy.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user.

Our Risk management team, during verification of your account, observed that you were not following our terms & conditions, hence, your account got locked and an intimation email with all the details was sent out to you as soon as your account got locked.

Please understand that these activities are not permissible and necessary actions are taken so that other players of our website are not affected and their trust on Junglee Rummy is always intact.

You may go through our Fair Play policy you agreed to at the time of registration on the below link for more details.

https://www.jungleerummy.com/termsofservice

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 06, 2017

Junglee Rummy Customer Care's response Dear Sakam,

Greetings from Junglee Rummy.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort.

Our Risk management team, during verification of your account, observed that you were not following our terms & conditions, hence, your account got locked and an intimation email was sent out due to as soon as your account was locked.

Please understand that these activities are not permissible and we make sure necessary actions are taken so that other players of our website are not affected and their trust on Junglee Rummy is always intact.

You may visit https://www.jungleerummy.com/termsofservice for more details.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Sep 26, 2017

Junglee Rummy Customer Care's response Dear Sir,

Greetings from Junglee Rummy.

We are concerned you feel this way, however, Junglee Rummy is one of leading Rummy Sites - and we take fairness our site with utmost importance.

Please understand that Rummy is a social game, played only for entertainment and at any point of time should not be considered as a medium of earning money. Please note that per our terms of service that you agreed to during registration, it is every player’s sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players.

We also request our users to follow responsible gaming policy at all times - https://www.jungleerummy.com/responsiblegaming

Additionally, our risk management team verifies all accounts playing games and in order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

If you feel that in a particular game you have observed that the users were not following our terms & conditions - you are requested to send the Game-ID and usernames to [protected]@jungleerummy.com. We will investigate those accounts and get back to you.

In case you wish to unsubscribe to our emails/SMS, please send us an email from your registered email-d to [protected]@jungleerummy.com and the needful will be done within 24 working hours.

Please also note that we do give a credit of Rs. 25 - as a part of our promotions however we don't at any point of time force our users to play games. It is completely on the players if they want to participate in a particular promotion.

As already informed, you also have an option to play free games. You may also participate in free tournaments - the winnings from the tournament may also be withdrawn.

Junglee Rummy is one of the leading Rummy Sites - and our resolution percentage of the complaints posted on this site is 96% - which itself tells how we treat all our customers with the best and make sure all their queries are resolved.

You are requested to send us an email from your registered email id along with your username and complaint reference number - c1713850 -so that additionally we can arrange a callback for you.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Sep 14, 2017

Junglee Rummy Customer Care's response Dear Vignesh,

Greetings from Junglee Rummy.

As informed to you in our earlier responses, On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification the below link:

https://www.jungleerummy.com/certification

We'd also like to inform that you playing games on the table and placing a withdrawal request is independent of each other. Placing withdrawal requests is nowhere related to the games you play on our site. As already mentioned we are RNG certified and there is and cannot be any manual intervention in card distribution.

All players playing on the table are real players like you and our Risk Management team continuously verify all players playing cash rummy games. As already mentioned there is no co-relation in the game play with you withdrawing the money.

Basis your conversation with our team, your account is already inactive since July 2017.

Please understand that for us all our customers are valuable and are given an equal treatment. You may have also observed that we take all our customer queries very seriously hence our resolution percentage on consumer complaints is 95%.

We request all our customers to deposit money within their limits and play free games & tournaments when they feel they are losing money. Also, it is advised that all our players follow the responsible gaming policy at all times.

https://www.jungleerummy.com/responsiblegaming

In case you have any queries related to your account we are always available for your assistance on +[protected]Mon - Fri 10:30 AM to 7:00 PM) or you can send us an email on [protected]@jungleerummy.com

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)

Sep 04, 2017

Junglee Rummy Customer Care's response Dear Shiva,

Greetings from Junglee Rummy.

We understand your query, however, as discussed in the email sent by you on [protected]@jungleerummy.com your account was locked under verification as a part of our routine verification.

The observation by the risk management team was sent to you by email after we completed the verification of your account. However, as of now post your discussion with the team on email, all your queries are resolved and you are actively playing on our website.

You would be able to withdraw your winnings, from this account as per the terms & conditions of our website.

We take the fair play of Online Rummy on JungleeRummy very seriously for the safety of your account. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. For more details, please go through our Fair Play Policy on the below link:

https://www.jungleerummy.com/termsofservice

If you are satisfied by our response & resolution given on email, do mark this query as resolved.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 27, 2017

Junglee Rummy Customer Care's response Dear Prajesh,

Greetings from Junglee Rummy.

We apologize you feel this way however as observed in the screenshot shared - you got dropped as you made an invalid declaration. As per the rules of 13 card point rummy, the cards should have:

A. 1 pure sequence
B. A second sequence (Pure/Impure)
C. Rest of the cards arranged in valid sets/sequence.

The cards you declared does not contain a pure sequence, hence considered invalid. As per rummy rules if you make an invalid declaration you lose by 80 points.

We suggest that you go through the rules of rummy game on the below link and play free/practice games.

https://www.jungleerummy.com/how-to-play-rummy

You are requested to send us an email to [protected]@jungleerummy.com with the Game-IDs of other 6 games and we assure that we would respond to your email with the reasons of you getting dropped in the game.

Once again, we request that you should switch to playing free/practice games and start playing cash games only after you are more experienced.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 25, 2017

Junglee Rummy Customer Care's response Dear Imran,

Greetings from Junglee Rummy.

Rummy is a game of skill and should be played only as a mode of entertainment. Our Site is RNG certified which means that there is no manual intervention in card distribution. You may go through our certification on the below link:

https://www.jungleerummy.com/certification

Please note that per our terms of service that you agreed to during registration, it is every players sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. You may participate in daily free tournaments and win cash prizes which can be withdrawn.

You need to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming

We would like to re-iterate that Rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Also, note that placing and canceling withdrawal requests is nowhere related to the games you play on our site. As already mentioned we are RNG certified and there is and cannot be any manual intervention in card distribution. Since card distribution cannot be controlled or predicted there is no way which allows fixing the games.

All players playing cash games on our website are real players like you and moreover, employees of Junglee Rummy are not allowed to play games on the website.

Basis your email sent to [protected]@jungleerummy.com on 24th August - your account has been deactivated. Our team did try calling you multiple times since 9th August however we could not get in touch with you on your registered mobile number.

We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, given your association with jungleerummy.com, we have taken your personal well-being as our prime responsibility.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Aug 29, 2017

Junglee Rummy Customer Care's response Dear Imran,

Greetings from Junglee Rummy.

We'd like to inform that refunds may be possible where you have lost a game due in case there is an issue at out end, however, in case you lose a game genuinely against your opponents refunds can't be extended as the winnings of the game are credited to the winner.

Also, as per our terms & conditions, we will not be able to discuss your friend's account with you. However. be assured that we treat all our customers equally.

We did listen to the conversations you had with our team and requested you not to cancel your withdrawal requests as we promote all our customers to withdraw their winnings and keep a check on how much they are losing. As suggested before the same has been mentioned in our responsible gaming policy on the below link:

https://www.jungleerummy.com/responsiblegaming

Our team tried to get in touch with you multiple times, however, could not get through. We request that you share your alternate contact number on the emails we sent to you on your registered email-id or send us a new email on [protected]@jungleerummy.com with your contact number and a convenient time to talk to you.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Aug 18, 2017

Junglee Rummy Customer Care's response Dear Habeeburahiman,

Greetings from Junglee Rummy.

We are concerned you feel this way, however, be assured that all players playing on the site are real players, in fact, even our employees are not allowed to play games on the website.

Moreover, since we are RNG certified, there is no manual intervention in card distribution. You may view our certification on the below link:

https://www.jungleerummy.com/certification

As you are already aware that Rummy is a skill-based game, winning or losing a game only depends on your strategies. Rummy is played only for entertainment we request that you follow our Responsible Gaming policy given on the below link at all times.

https://www.jungleerummy.com/responsiblegaming

Additionally, our team will call you to resolve all your queries.

For your assistance, we are always available on +[protected] from Monday to Saturday (10:00 AM to 7:00 PM). Alternatively, you may also send us an email on [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Aug 04, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

We'd like to inform that Rummy should only be played as a medium of entertainment and not to earn money. Whenever you play online rummy with cash - always follow the Responsible Gaming Policy given on the below link at all times:

https://www.jungleerummy.com/responsiblegaming

In reference to your queries related to the tournament, our team responded to your emails and calls and requested if you could share with us the necessary screenshots or error messages you faced so that we could investigate the concerns in detail.

Be assured that our customer service team is always available for your assistance, however, to be able to investigate specific issues only being faced by you, we will need more details so that the same can be looked into on priority.

We also understand that our team got in touch with you to resolve your queries over the phone.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 15, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

We understand that your queries have been resolved. You are requested to mark this complaint resolved.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 04, 2017

Junglee Rummy Customer Care's response Dear Dinesh,

Greetings from Junglee Rummy.

We are concerned you feel this way, however, be assured that our employees are not allowed to play games on the website. Moreover, since we are RNG certified, there is no manual intervention in card distribution. You may view our certification on the below link:

https://www.jungleerummy.com/certification

The withdrawal request you are referring to was pending for account verification and has been processed now. Our Risk Management team ensures to check all accounts to make sure all players are following our terms & conditions.

We understand that our customer care team had spoken to you and all your queries are now resolved.

For your assistance, we are always available on +[protected] from Monday to Saturday (10:00 AM to 7:00 PM). Alternatively, you may also send us an email on [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Aug 02, 2017

Junglee Rummy Customer Care's response Dear Vishnu,

Greetings from Junglee Rummy!

We are concerned you feel this way, however as checked your account is currently not locked.

As observed you have not placed any withdrawal request on this account, also as per the screenshot your account got locked as you had entered an incorrect password multiple times.

We did receive your email about not being able to access your account and that email was responded within the same day.

Also, we understand that you spoke, with our customer care team on the morning of Aug-1st and our team assisted you with resetting your password.

Junglee Rummy is a genuine site and we proactively get in touch with our customers in case we require more details for account verification.

Our team will get in touch with you on your registered mobile number to resolve your queries. Alternatively, you can get in touch with us on +[protected] between Mon-Fri 10:30 AM to 7:00 PM or send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Team Junglee Rummy
[protected]@jungleerummy.com
Mon-Sat (10:30 AM to 7:00 PM)

Jul 30, 2017

Junglee Rummy Customer Care's response Dear Vignesh,

Greetings from Junglee Rummy.

We'd like to inform that there is no manual intervention in card distribution and that we are RNG Certified. You may view our certification the below link:

https://www.jungleerummy.com/certification

All players playing on the table are real players like you and our Risk Management team continuously verify all players playing cash rummy games.

We'd also like to inform that you playing games on the table and placing a withdrawal request is independent of each other.

In case you have any queries related to your account we are always available for your assistance on +[protected]Mon - Fri 10:30 AM to 7:00 PM) or you can send us an email on [protected]@jungleerummy.com

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)

Jul 01, 2017

Junglee Rummy Customer Care's response Dear Madhusudhan,

Greetings from Junglee Rummy.

As you already understand that Rummy is a skill based game, hence winning or losing completely depends on your personal skill and game strategies. Also note, Rummy should always be played purely for entertainment, hence, we request you to follow our Responsible Gaming policy at all times:

https://www.jungleerummy.com/responsiblegaming:

Please understand that funding your account completely depends upon you and you may also choose to play in free entry tournaments.

Our team tried contacting you on your registered mobile number to resolve your queries, however, could not get through. You are requested to respond to our email with your alternate contact number.

You may also contact us on +[protected] between Monday to Friday (10:00 AM to 7:00 PM) or send us an email on [protected]@jungleerummy.com with your reference number c1614504

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)

Jul 19, 2017

Junglee Rummy Customer Care's response Dear Madhusudhan,

Greetings from Junglee Rummy.

In continuation to our earlier email - we'd like to inform that cards at www.jungleerummy.com are dealt by using a Random Number Generator (RNG) system. Our RNG system is certified as per the International Gaming Standards and has passed the quality checks, which ensures that the users get a fair opportunity in the game.

The RNG system makes sure that the cards are distributed randomly and that no one has a manual access/control in the distribution of cards.Rummy, being a skill-based game, is dependent majorly on your strategies while playing the game. You may go through our certification on the below link:

https://www.jungleerummy.com/certification

Additionally, we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

We look forward to speaking to you, hence, we request to share your contact number in response to our email sent from [protected]@jungleerummy.com

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)