[Resolved] Junglee Rummy — fake players and manipulated games

Clayton444

from Bengaluru, Karnataka

Address:	New Delhi, Delhi
Website:	www.jungleerummy.com

Hi,

My name is rakesh clayton and my user id in junglee rummy is losert and registered email id is [protected]@gmail.com, i have been playing in junglee rummy since a year now and have lost more than 60k till date, the games i play are all manipulated and every time i withdraw money i lose more and more, i mostly play in night times and see that same player plays with me until and unless i lose all my money, i have recording the live game from the time i realized that this is not a genuine site and have complained them lot of times about the manipulation but all they respond is "time being please stop adding cash and play free tournaments" which i did but still no luck, its really shocking how every other player except me wins continuously, i have told them that i have live recording of the false game play but they say its not and when i warned them that if this is the case i have to lodge a complain they simply say do whatever you want, i even have call recordings of how they try to convince people that they are not frauds, i have just read lot of reviews of this website which are posted recently and saw that few people even talk about committing suicide but this company is least bothered about it, i am sending this complaint just to seek help from you and still this company don't return my money i have other higher way to teach them lesson, i belong to an army family and the good part is my dad is still in army, my dad serves the country and this frauds are looting the normal public thinking they can't do anything but i will make sure i become pain of their head, request you to kindly help me with this issue/

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Jan 24, 2019

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Junglee Rummy Customer Care's response Dear Mr. Clayton,

We are really concerned that you feel this way. In your best interest, your account has been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

As informed to you in all our interactions over the phone, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification the below link:
https://www.jungleerummy.com/certification.

While we appreciate, your long-term association with Junglee Rummy, we would also like to inform that playing games on the table and placing a withdrawal request is independent of each other. Placing withdrawal requests is nowhere related to the games you play on our site. As already mentioned we are RNG certified and there cannot be any manual intervention in card distribution.

As you correctly pointed out, Yes we did suggest you switching to free games/tournaments as we felt that you are not able to follow our Responsible gaming policy. Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Please understand that all players winning against you are applying their strategies & skills to win the game as entertainment rummy is a Skill-Based game. In case you feel that our players are not following the terms of service, please provide us the usernames & game-ids for us to be able to check their games and get back to you. As a leading Rummy site, we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games/individual hands are monitored to ensure a safe, legal and fair environment for all our users. For more details please refer to our "Fair Play Policy" on https://www.jungleerummy.com/termsofservice.

Also, regarding your comments that people are taking their life, we take these matter very seriously. As a responsible gaming service provider, we immediately lock customer's Account in such scenario. Please understand that entertainment skill game rummy should never be prioritized over other activities that impact your daily life.

As a responsible, fastest and India's most trusted Rummy Site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We again request you to take a complete break from cash rummy games. In case you need any further assistance we request you to contact us over a call or email. Our " Customer Service Champion" will be happy to assist you at all times.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com