Junglee Rummy — fraud players

Dec 04, 2019

Junglee Rummy Customer Care's response Dear Sasikanth,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way and as a leading Rummy site, we indeed take fairness of gameplay o[censored]tmost importance. As informed to you on your email, the games referred to in your email were under investigation and since it was taking time to verify the games, we refunded Rs. 4000 valuing your patience. Please note that under no circumstances we credit customers with winnings of the game as the actual outcome can never be predicted in a Point Rummy Game.

As you have mentioned that we resolve all customer queries with efficiency, you have to show the same trust that we always ensure customer satisfaction, hence even when the verification of the game was not complete, we not only gave your losing amount but also rewarded you a with a special bonus for your patience and association.

Also, as you are already aware, that in case of any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by us against the suspected user. You may refer to our "Fair Play Policy" and "Breach and Consequences" on the link
https://www.jungleerummy.com/termsofservice

Also, we have arranged the callback for you to resolve your query at the earliest.

For any further assistance, do reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com