[Resolved] Junglee Rummy — fraud with people

ahteshamkashif

from Mumbai, Maharashtra

Address:	410210
Website:	www.jungleerummy.com

My name is Ahtesham Kashif. I joined jungleerummy.com and played by depositing cash. Till date I have lost more than 5 lakh rupees. The trend that I observed is that you will win some hands in while you play and lose some. But overall you will never win. It is not possible to continuously lose ultimately. I have deposited smaller amounts like 1000, 2000, 5000 and tried but lost ultimately. I have deposited big amounts like 40000+ and lost ultimately. They have their own players playing with normal people, I am certain of that. This is a huge scam and they are making huge sums of money looting public money under the nose of the government. Some states have banned it but allowed in most states. They are using a loop hole in the law which permits game of skills as non gambling entity and rummy is exempted under this Supreme Court judgement. Now, there are social issues which this game creates. The person loosing huge sums of money is under debt now. He is in depression. His social life is in ruins. I request you to strictly look into this matter and save millions of bright prospect youth of this country, request you to take strictest action against this social nemesis. I am personally going to file a PIL against this website. The email registered with this website is:
kashif.[protected]@gmail.com
Mobile number-[protected]

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Oct 1, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Junglee Rummy Customer Care's response Dear Ahtesham,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way, however, We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times.

We recommend you to take a break for some time immediately. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

With reference to your query regarding our own site players, we would like to categorically state that we do not have site players and it is against our policy. Please be assured that you are playing against another individual just like yourself. We only give a platform on which, we charge a small fee. We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.

Also, Junglee Rummy is RNG certified and you may find the certification on the link below:-
https://www.jungleerummy.com/certification

As you correctly mentioned, Playing Skill rummy games is a perfectly legal activity as the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g). The Supreme Court of India in the year 1968 has ruled that rummy is a game of skill. This judgment has been relied on and followed in many subsequent judgments. Hence, we operate within the legal bounds of the law.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We also request you to contact us at any point in time so that our " Customer service Champion" can assist you in resolving your issues at the earliest. We had also tried to contact you several times over the call however we could not connect to you. We also sent you an email to your registered email Id for establishing communication with you.

Thank you for your time.

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com