Junglee Rummy — My account is frozen till I don't get reply and any proof

Address:Saidham aprtment c wing 2nd floor Hanuman Nagar kalyan east

I jatin devendra patne my email id is followed as [protected]@gmail.com
User name Jatin0525888 my number is registered [protected],
I have add 10000 rupees in evening 27.08.2021 and I won total 24787 rupees and after that I made the withdrawal and after coupel of I login again then the junglee rummy team has frozen my account without any notice or any massage they didn't get my winning amount and when mailed them about my account then they sended me the mail I need the proof of my any supious gaming and I need totall I mail any risk management team should unblocked my account If today I will not get my winning about and my account will no un blocked I will pull junglee rummy to consumers court I will do case against the company I need resolution about my concern time and gaming while playing game in junglee rummy the location is also on always I need to verify every thing in detail if you fail give me explanation then I will pull whole company to consumer court .
Was this information helpful?
No (2)
Yes (5)
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2021
Junglee Rummy Customer Care's response
Hello Jatin,

Thank you for contacting Junglee Rummy.

We understand that your concern is related to your Junglee Rummy account. As checked and found our team has already communicated regarding this on your registered email address.

Your Junglee Rummy account has been locked because of the suspicious activity performed by you on the platform and your account balance has been frozen. We have collected complete records of your suspicious activity and the report is ready to be submitted to the authorities for necessary action against you and recovery of the cost of damages incurred by the company due to your suspicious activity.

For further assistance, please feel free to write back to us via the same email thread or connect via Help Page. We'll be happy to assist you.

Thanks & Regards
Team - Junglee Rummy
Aug 28, 2021
Updated by Jatin0525
I need the roof you can't understand I need the proof why and in written proof I need to speak with risk management team I need to get clear every thing this is not the way you locked the account
Aug 28, 2021
Updated by Jatin0525
I need the roof of my supious gaming in written if you fail to give the proper proof then i will complaint to consumers court against junglee rummy and without proof you can't able to block my account I need the total explanation in my complaint
Aug 28, 2021
Updated by Jatin0525
As you said in email the report is ready then i need the report to me against throw email
Aug 30, 2021
Updated by Jatin0525
I jatin patne didn't got any report yet any proof against my gaimng now I m going hire advocate I will file the fraud case against junglee rummy and I will make your how you mentally hasrred mee I will make sure I make you pay for all thanks
Complaint comments 

Comments

Hi my name is sunny kate, I have made the withdrawl request but my amount and accout got freeze...my email is [protected]@gmail.com and id is sunnykate17...how to solve this problem

Thy Frozed my account too, thy dint unlocked my ac or deposit my withdrawal to my bank, mailed soo many times, thy only answer "SUSPESIOS ACTIVITY"
thy atleast don't give us a proof that what we done wrong with them,
In my opinion thy lock or froze our bal &ac without any reason if we place withdrawal higher than 10k, is there anybody to help me..?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Junglee Rummy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    1041
    Pending
    728
    Resolved
    220
    Junglee Rummy Phone
    +91 11 6648 1234
    Junglee Rummy Address
    PO Box 6502, New Delhi, Delhi, India - 110027
    View all Junglee Rummy contact information