[Resolved] Junglee Rummy — planning to move to big this issue

chowdarykommala

from Vijayawada, Andhra Pradesh

Address:

500090

Hi friends
I am going to make a big issue this. Trough media. All ready got appointment, gov representatives and ap bavan. Also ready to help. Anyone cheated by jungles tummy come ping me. We definitely got justice. Because they r 100% proud. They have own employees to play games. All ready we pay 10% to15 % table charge but they not satisfy that. When u ask about that they blindly blocked account. Mail me. [protected]@gmail.com

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Mar 26, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Junglee Rummy Customer Care's response Dear Naveen,

Greetings from Junglee Rummy!

Please understand that your account was locked in your best interest as we were really concerned about your safety.

As a responsible gaming provider, we proactively locked your account as it was evident from your emails and previous posts on this forum that you are not hesitant to put your and your family life at risk for a game of rummy which is only played for entertainment.

Also, we would like to categorically state that we do not have/employ site players and it is against our policy. You are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair & secure platform to all our players to try out their rummy skills.

Please understand that you should never play to chase your losses. In fact, we have implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence request all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com