[Resolved] Junglee Rummy — they're cheating

chowdarykommala

from Vijayawada, Andhra Pradesh

Address:

500090

Hi everyone
Am naveen.Am using junglee rummy.still 2016.Am lose 35 lakhs.I am spoke to Mr jilan Mr dattu, and sangeetha can u help r anything.they said we can't do anything and they not given office a dress also.about games and everything proud.Am my wife going to mass suicide.because by junglee rummy.I spoke to madapucyber crime.police and tv9 and Ann andrajtothi.tdp office also.they r say we r ready to help me.I going to mass subside in Delhi ap ap bhavan.any one face to problem junglee rummy ole contact me.I escalate the issue.I got a appointment to tv9 and Abn andrajtothi.ple conntact my number[protected].I am and my wife ready to die.anyone suffering to jungles tummy contact me.I escalate the issue and they got a jurist

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Mar 21, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

Junglee Rummy Customer Care's response Dear Naveen,

Greetings from Junglee Rummy!

We value your association with our website and really concerned for your safety.

All our customer service champions you have spoken to have been trying to make you understand that you should take a break from gaming. Since you have not been able to control your urge to play we proactively deactivated your account in your best interest.

Please understand that you should never play to chase your losses. In fact, we have implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence request all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

Again, as a responsible gaming provider, we proactively locked your account as it is evident on this complaint that you are not hesitant to put your and your family life at risk for a game of rummy which is only played for entertainment.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com