Jupiter Hospital Complaints & Reviews

My wife had Immunotherapy session on 30.09.2022. Bill was given to me. On checking it next day, I realized that Rs. 9200/- towards procedure was not charged to me. On 01.10.2022, I contacted day care accounts staff and briefed about wrong preparations of Hospital bill. I was told that now new bill can not be prepared and hence I should keep mum. I tried to convince that lady but she told me to forget the matter.
On 03.10.2022 she contacted...

I was admitted on 13th august around 23 hrs for high fever
They had taken blood for flu testing and swab testing for which they said it is positive and no physical report was given in my hand. Blood test for flu not yet received as on phone response is very poor
My insurance papers for cashless not submitted on time for which i lost mt money
Servives not upto the mark
Charges are too high and there is no one to help they have 2100 as emergency charges for what?? Radiology for 11550???
Any middle class can afford

Please take strict action

Dear Team,

My father is a regular patient of jupiter hospital. We have been taking chemo since 7 months. I want to complain about following issues in Daycare department 3rd floor Thane:
1- no availability of beds at given appointment. We come on time and have to wait for 2 hrs to secure bed.
2- No or late availability of drug. The required drug or equipments are always unavailable and procured only after arrival...

Very pathetic service of Jupiter for refund...Unless we chase refund team hundred time, they won't plan to give you your deposit.

I had a very bad experience. My TPA had done payment days back...still after getting no response i had to daily chase the hospital. Then they work on their sweet time to address your query.

Hope hospital improves on this.

Tushar Gadkari
[protected]

I did an X-Ray for my wife on 15/05/2022 at Jupiter Hospital, Baner- Pune.
Till date I have not received the signed report. I personally visited the Hospital last Saturday but still was unable to get it. The only response I get is Radiologist-MD is not available, hence report is not being signed.

I again called up today and got the same response. I could not get any number to make a complaint, hence raising a complaint here.

Patient Name: Abanti Mustafi
MR No: 136711

I will never recommend this hospital to anyone. Just building a beautiful hospital does not make it good for patients. Such slow service and pathetic hospital. Please do something to improve your service.

Subject: Discharge process delays in case of Mr Shridhar Khandekar
( MR no 95769)
Dear Sir/Ma'am,

This is with reference to Mr Shridhar Khandekar's (my father) discharge from your highly esteemed hospital. Here is the background:

1. My father was admitted on 13th March'22 (under Dr Kakade's supervision) on account of excess water retention. He is a regular dialysis patient in your hospital.

2. After related treatment he was okayed for a discharge at around 11.30 am on 16th March'22.

3. His regular dialysis slots are at 2 pm on every Monday, Wednesday, Thursday and Saturday. Hence, he was scheduled to undergo dialysis at 2 pm on that day, which for some unknown reason was delayed to 6 pm! Consequently, the entire discharge process was stretched to 8 pm in the night.

4. We ensured the mediclaim process completion from our insurance company in less than one hour however the discharge process wasn't completed even after 8 pm, as we were not even handed over the discharge summary. Hence we had to leave without the discharge summary document, as it wasn't feasible for us to keep my father waiting endlessly.

I thought I should bring this incident to your notice, as it should not get repeated with not only us but anyone else.

By and large, so far, we have had good experience with your hospital so we treat this as one exception. Having said that, I am sure, you will look into this for tightening any loose ends from your side.
Note: we have not received discharge summary.

With regards,

Milind Shridhar Khandekar
[protected]
Son of Mr Shridhar R Khandekar

Dear Sir/ Mam,

We have been following with hospital authorities (Over phone, email and physical visits) for the refund of deposit amount of Rs. 10, 000/- which has been with Jupiter Hospital Thane since 2011.

The details as mentioned below
Name of the patient - Aruna Raje
Date of Admission - 08/06/2011
IP - 26626
MR - 69463
Name of the Doctor - Dr. V T Tungalhalikar
Bed No - 417

We have been only given responses saying it will take time...
Request you to please look into the matter.

Regards
Sanjay Pote
[protected]

Pathetic behaviour and careless attitude towards people who are in need of desperate medical attention and with tight budget.
Not ready to wait till the money is arranged and keep asking for money without that not ready to treat the patient as well.
Scaring the hell out people by saying pay or take your patient in this condition to some other place and at the same forcing people to stay back by telling this is very critical...

There is heave leakage sine last night from UG Sanitary and causing an unhealthy situation to the resident & patients in Jupiter Hospital. There are a lot of KIDS & AGED CITIZENS, HEALTH IS AT RISK. Need your team to rush to the spot FIX THIS IMMEDIATELY. Already there are many COVID cases in this road.

Hello Team,

I have been trying to reach your health care team and do not get proper revert. Whenever i call them they transfer the line to a place where nobody picks up.

I have been doing health check in Jupiter for last 5 years and see the change in attitude in the last couple of years. Last year i let it go as it was tough COVID times. The staff though need to understand that other side is also hit buy COVID.

Your kind response to this complain will help me decide if i can continue my relationship with the Hospital.

My email ID is [protected]@gmail.com

Hi Team,
My mother is currently having by lass surgery at Jupiter Hospital, Thane and my dad is waiting outside the surgery room at 3rd floor. Doctor has advised him to stay here only. He needed water so I tried to go to 3rd floor taking bisleri but lift man denied my entry in lift and started behaving very rudely..iI requested him that will deliver the bottle and come down by same lift still he kept on shouting to move out of lift...is this the hospitality?? That too from Jupiter?? Please take action immediately or else will also escalate on social media

Hi sir/madam,
The amount of deposit paid at the time of hospitalization is not refunded yet. The payment is completed from insurance company but still not credited in my account from hospital. Can you please look into the issue as soon as possible.

Thanks

Hi Team,

I have to write this because of the multiple issue I am facing regarding the billing and refund amount.

1There is dispute of medicine in the final bill for day of discharge.

I charged for the medicine which were not given to me on 20th Aug 2021.
I went to hospital twice on this matter and discussed/explained the same issue to billing staff(Gisha Siju). But the issue is still...

Hospital submitted insufficient document to insurance company. Now I am suffering because of that and insurance company denied of approving my claim.

MR No: 120811
IP No: 33723

Hi, At the time of discharge I was said that the extra bed charges which is charged in bill will be settled in the deduction amount after insurance company will approve. I today visited hospital met with 2 executive they told me the same as I was said at the time of discharge.Then they sent me to MAHESH PATIL he was so rude and his behaviour was very inappropriate and provided me with the false information.I am not the person who will shout...

My name is DIGNA KANTILAL GUDHKA I have taken vaccination on 20th June at tarangan society on the same day but my vaccination is still showing pending in the government app so pls solve my problem as soon as possible. Your representative name is Omkar and his mobile number is [protected].After so many calls still no response from your side .pls help me

In jupiter hospital thane .3rd floor neuro rehab center essential equipment not working.hospital authorities not responding promptly

दिनांक- 2 जुलै 2021
प्रति,
मान.आयुक्त/ महापौर
ठाणे महानगरपालिका, ठाणे

अर्जदार- प्रमोद गुरुनाथ पवार
रा.अंबाडी, ता.भिवंडी जि. ठाणे
[protected] /[protected]

विषय- ठाणे शहरातील...

In your Pune branch there is not much traind staff in casualty and emergency ward.
Please contact me for get details.
I am admitted on 28th May 2021.
I want to give details what happened with me regarding iv and rtc processes.
U given compliant on your hospital but i think no one taken action.
This is only for improving your service.
Secondly please change house keeping shoes.
This is very irritating at night.
My contact no. [protected].