Jupiter Hospital Complaints & Reviews

Dear Sir,

I hope this letter finds you well. I am writing to address a matter concerning the recent autologous stem cell transplant undergone by my wife, Mrs. Mamata Daga, at your esteemed hospital. I must commend the excellent treatment and service provided by your dedicated staff.

However, upon receiving the hospitalization bill amounting to Rs. 430, 426/- (after Gipsa discount), I was disheartened to discover that only Rs. 320, 040/- had been approved by the insurance company. Regrettably, Rs. 110, 386/- were rejected, posing a considerable financial challenge.

I am perplexed as to how this portion of the bill, exceeding 25%, falls outside the scope of insurance coverage. I kindly request your attention to this matter to ensure that such financial burdens do not fall upon the relatives of patients who are already coping with stress, despite having insurance coverage of Rs. 12, 00, 000/-.

I appreciate your prompt consideration and look forward to your guidance on resolving this discrepancy.

Yours faithfully,

Suwalal Madanlal Daga

To
Management of Jupiter hospital,

I'm Manivannan, i undergo hemodialysis regularly in Jupiter Hospital. My slot timing is 5 pm to 10 pm.

I want to bring this to your notice about an incident which happened yesterday September 2, 2023 when I visited Jupiter hospital for hemodialysis (several similar incidents prior).

I'm usually accompanied by my friend who drops and picks me from hospital, but there are days when I have to self drive to hospital to get my dialysis done.

So was yesterday the situation where I self drove my car to get my dialysis done. I took the facility of valet parking to park my car around 5 pm and when I finished my dialysis and walked to get my keys and reached the place where my car was parked (as after 10 pm no valet parking assistant is available to bring the car from parking), i noticed all the car are parked in a manner where one cannot open the card oor and enter the car.

When I tried to question the parking supervisor, Mr.Roopesh, why there is no proper management of parking and how will I get into my car with my hand belted after a dialysis, he replied in a rude manner. He says park your car somewhere outside and he can't do anything about this.

I wanted to question the Jupiter hospital management why such mismanagement. When the patient has paid for the facility, why there is no proper management of parking facility? What should a patient do in such situation?

You expect the patient to park the car somewhere far outside and walk together miles to reach the car post dialysis?

Requesting the hospital management to assign proper parking for such patients who self drive the car to get treatment done.

Furthermore, please train your staffs to behave properly with patients.

Regards

Manivannan v

ER doctor wrote incorrect history during admission..
Leading to denial of our medi claim.
Horrible doctors and staff..
Pathetic behaviour

My Total bill is 60901
I have paid 70901 IN ADVANCE
Hospital is not returning Rs 10000
also

Why and what are u charging Miscellaneous charges and Services charges for ???

Doctor is not available for more than 1 hour to carry Bilirubin test on 4 day old baby delivered in same hospital. Hospitals logo on Patient first is miss leading and only advertising gimmick.

Hospital is the permanent house of dengue and malaria. Even the authority are not addressing the issue. Hospital provide us with a racket to kill the mosquito whole night which is provided on hourly basis from one room to another. Even the hospital cannot afford for a pest control or a mosquito plug in.

I have been trying to get an appointment with Dr alpa dalal or her any assistant since Friday. But get not get through any response. The particular extension is not getting through and if got through, they are simply cut the phone connection. I am under steroid and my current course got over yesterday and want to know what to do now. Please help.

Our patient is admitted from last 1 week but there is no improvement in the patients health. Doctor is not visiting the patient, the nurses and ward brothers are not coming on time when the patient give them an alarm bell

Hi Team,

I am writing this in regards to some issues which we are facing in the current admission process at the hospital @ thane branch Mumbai.

The hospital is denying admission to single occupancy room, I suspect of some malpractice that are carried by your staff in which they are supplying beds to on basis of money exchange or bidding. Yesterday, they were also pushing me to opt for suite and other higher upgrades. To me it seems, they are having reservations for staff family members and doctors for single occupancy. This is ridiculous and unethical practice.

Please look into this matter. My dad is a Dr. and he has dedicated his life for others, your staff isn’t considerate and helpful. This isn’t fair and professional.

At times, I have also observed that they are treating my dad as a subject and with not respect. I thought humanity is at the core of the hospital service.

I also found your customer service and TPA department is rude and unprofessional. I approached your team multiple times, but every time I was turned down with humiliation. This is not what I expect you train your staff for, so please get this right.

MR No. / IP No.: 656679 / 207654

I am his son and need a swift resolution into this matter.

I want my dad to be shifted to single occupancy room ASAP.

I am reachable at +91 [protected]. Thank you.

Regards,
Akhilesh

I was called for endoscopy by Dr. Mukta Bapat on 7.11.22 at 8 am. she gave a slot of two hours, and she didn't reach hospital till 8:45 am. on speaking to her on phone she had a very casual approach towards me. my husband had a meeting at 11:30 am. and she very casually asked us to take appointment for another day. I was on dry fasting for 13 hours. how can a doctor be sitting at home when she has given time to a patient. I had paid Rs.1600 for OPD and Rs.2500 for blood tests which are o[censored]se otherwise that includes tests like HIV etc. I request Jupiter Hospital to refund me Rs 4100. which had gone wasted. Not even a single medicine has been prescribed.
Jaspreet Kaur
MR no 6424

I was admitted on 13th august around 23 hrs for high fever
They had taken blood for flu testing and swab testing for which they said it is positive and no physical report was given in my hand. Blood test for flu not yet received as on phone response is very poor
My insurance papers for cashless not submitted on time for which i lost mt money
Servives not upto the mark
Charges are too high and there is no one to help they have 2100 as emergency charges for what?? Radiology for 11550???
Any middle class can afford

Please take strict action

Very pathetic service of Jupiter for refund...Unless we chase refund team hundred time, they won't plan to give you your deposit.

I had a very bad experience. My TPA had done payment days back...still after getting no response i had to daily chase the hospital. Then they work on their sweet time to address your query.

Hope hospital improves on this.

Tushar Gadkari
[protected]

I did an X-Ray for my wife on 15/05/2022 at Jupiter Hospital, Baner- Pune.
Till date I have not received the signed report. I personally visited the Hospital last Saturday but still was unable to get it. The only response I get is Radiologist-MD is not available, hence report is not being signed.

I again called up today and got the same response. I could not get any number to make a complaint, hence raising a complaint here.

Patient Name: Abanti Mustafi
MR No: 136711

I will never recommend this hospital to anyone. Just building a beautiful hospital does not make it good for patients. Such slow service and pathetic hospital. Please do something to improve your service.

Subject: Discharge process delays in case of Mr Shridhar Khandekar
( MR no 95769)
Dear Sir/Ma'am,

This is with reference to Mr Shridhar Khandekar's (my father) discharge from your highly esteemed hospital. Here is the background:

1. My father was admitted on 13th March'22 (under Dr Kakade's supervision) on account of excess water retention. He is a regular dialysis patient in your hospital.

2. After related treatment he was okayed for a discharge at around 11.30 am on 16th March'22.

3. His regular dialysis slots are at 2 pm on every Monday, Wednesday, Thursday and Saturday. Hence, he was scheduled to undergo dialysis at 2 pm on that day, which for some unknown reason was delayed to 6 pm! Consequently, the entire discharge process was stretched to 8 pm in the night.

4. We ensured the mediclaim process completion from our insurance company in less than one hour however the discharge process wasn't completed even after 8 pm, as we were not even handed over the discharge summary. Hence we had to leave without the discharge summary document, as it wasn't feasible for us to keep my father waiting endlessly.

I thought I should bring this incident to your notice, as it should not get repeated with not only us but anyone else.

By and large, so far, we have had good experience with your hospital so we treat this as one exception. Having said that, I am sure, you will look into this for tightening any loose ends from your side.
Note: we have not received discharge summary.

With regards,

Milind Shridhar Khandekar
[protected]
Son of Mr Shridhar R Khandekar

Dear Sir/ Mam,

We have been following with hospital authorities (Over phone, email and physical visits) for the refund of deposit amount of Rs. 10, 000/- which has been with Jupiter Hospital Thane since 2011.

The details as mentioned below
Name of the patient - Aruna Raje
Date of Admission - 08/06/2011
IP - 26626
MR - 69463
Name of the Doctor - Dr. V T Tungalhalikar
Bed No - 417

We have been only given responses saying it will take time...
Request you to please look into the matter.

Regards
Sanjay Pote
[protected]

There is heave leakage sine last night from UG Sanitary and causing an unhealthy situation to the resident & patients in Jupiter Hospital. There are a lot of KIDS & AGED CITIZENS, HEALTH IS AT RISK. Need your team to rush to the spot FIX THIS IMMEDIATELY. Already there are many COVID cases in this road.

Hello Team,

I have been trying to reach your health care team and do not get proper revert. Whenever i call them they transfer the line to a place where nobody picks up.

I have been doing health check in Jupiter for last 5 years and see the change in attitude in the last couple of years. Last year i let it go as it was tough COVID times. The staff though need to understand that other side is also hit buy COVID.

Your kind response to this complain will help me decide if i can continue my relationship with the Hospital.

My email ID is [protected]@gmail.com

Hi Team,
My mother is currently having by lass surgery at Jupiter Hospital, Thane and my dad is waiting outside the surgery room at 3rd floor. Doctor has advised him to stay here only. He needed water so I tried to go to 3rd floor taking bisleri but lift man denied my entry in lift and started behaving very rudely..iI requested him that will deliver the bottle and come down by same lift still he kept on shouting to move out of lift...is this the hospitality?? That too from Jupiter?? Please take action immediately or else will also escalate on social media

Hi sir/madam,
The amount of deposit paid at the time of hospitalization is not refunded yet. The payment is completed from insurance company but still not credited in my account from hospital. Can you please look into the issue as soon as possible.

Thanks