Jupiter Hospital — Inefficient doctor

I was called for endoscopy by Dr. Mukta Bapat on 7.11.22 at 8 am. she gave a slot of two hours, and she didn't reach hospital till 8:45 am. on speaking to her on phone she had a very casual approach towards me. my husband had a meeting at 11:30 am. and she very casually asked us to take appointment for another day. I was on dry fasting for 13 hours. how can a doctor be sitting at home when she has given time to a patient. I had paid Rs.1600 for OPD and Rs.2500 for blood tests which are o[censored]se otherwise that includes tests like HIV etc. I request Jupiter Hospital to refund me Rs 4100. which had gone wasted. Not even a single medicine has been prescribed.
Jaspreet Kaur
MR no 6424