Just Dial Ltd. — Fraud Case for Registration on JUST DIAL // PAID Listing

Address:

Jamnagar, Gujarat

In ref to above subject, I would like to file a complain against Just Dial. We had registered online our firm THOMAS COOK INDIA LTD. under FREE LISTING in justdial.com before sometime. But soon after that we have received calls from Mrs. Trupti Patel - Executive of Just dial on 10th April 2014 explaining the benefits of Paid Listing on Just Dial Ltd. after that we have paid a cheque No. 088472 of Rs. 5201/- on 16th April 2014. But still our services are not yet activated on Just Dial Ltd. After that we have contacted Mr. Mehul Barot an Executive of Just Dial who took our cheque for paid listing, he explained that due to some reasons your companies listing was not done and he will resolve the issues in a mean time. After so many days Miss. Heena Shah an Executive of Just Dial Ltd. from Ahemdabad contacted us on 30th May 2014 to solve the issues but still our listing is not processed in Just Dial Ltd. We have tried to contact Miss. Heena Shah but they are not answering our calls as they are in a fault because they cannot resolve the issues.On 4th June 2014 our listing was done on Just Dial Ltd. under the name of M/s. Holiday Heaven while we have intimated them to do our Listing in the name of Thomas Cook India Ltd.As per companies policy they have to share every customers data to us who inquires in Just Dial Ltd. under Travel Agent / Tour Operator Category but from 6th June 2014 they have stopped sharing data to us as, when contacted them for the same they replied us that due to Safety & Security Measures they will not share data to us now onwards. By doing this Just Dial is violating the Contract Conditions. As According to Contract Conditions data have to be shared to us. While Today Mr. Amrish Rugani a senior executive of Just Dial Ltd. had contacted us through Mr. Mehul Barot on Telephone that he will try to resolve the issues very soon. Thus we feel that Just Dial Ltd. has done fraud with us by taking the payment and not providing the services as described in the paid listing category. Company is also not ready to resolve our problem nor giving our payment refunds. Our Contact Details are as below. Holiday Heaven (Franchise Owner)Thomas Cook India Ltd. 101 - 102, Vishal Complex, 12 Digvijay Plot, Jamnagar - 361 005. Cont :[protected] /[protected]. Email id :- gcp.[protected]@in.thomascook.com Email id :- holidayheaven.[protected]@gmail.com