JustDial.com — *complaint against justdial for poor lead quality, zero business conversion, unresponsive support, and continued ecs deductions d

From**SRI DP Generator Service**, Bengaluru. I am filing this complaint against Justdial regarding the poor quality of service, lack of customer support, and continued ECS deductions despite repeated cancellation requests.

Our company enrolled in a paid Justdial advertisement plan after being assured by the sales representative that we would receive genuine business enquiries and quality leads from our target service area, particularly the Peenya Industrial Area and nearby locations. Based on these assurances, we agreed to the yearly plan with monthly ECS payments, and an advance amount was also collected at the time of enrollment.

Unfortunately, our experience has been extremely disappointing.

• **Zero business conversion:** Since the beginning of the subscription, not a single lead has been converted into business.

• **Poor quality leads:** Many of the leads provided were either outdated, duplicate, irrelevant, or not genuinely interested in generator rental or generator services.

• **Old enquiries:** Several leads appeared to be old enquiries dating back to 2025 instead of fresh leads generated during our subscription period.

• **Irrelevant enquiries:** Some callers enquired only about diesel requirements or unrelated services, while others informed us that they had no generator requirement.

• **Wrong contacts:** In some cases, the contacted person stated that they were not connected with the actual company requiring the generator and were only a third party.

• **Target area not covered:** Although we specifically expected enquiries from the Peenya Industrial Area and nearby locations, we received little to no relevant enquiries from our preferred service area.

### Poor customer support

The Justdial sales representative who enrolled us in this plan stopped responding to our phone calls after the subscription was activated. Despite repeated attempts to contact him regarding the poor quality of leads and the cancellation request, we received no assistance or proper response.

### ECS cancellation issue

After realizing that the service was not benefiting our business, we sent multiple emails requesting cancellation of the advertisement plan and immediate cancellation of the ECS mandate.

Despite our written requests, ECS deductions continued from our bank account. We repeatedly followed up with customer support but did not receive a satisfactory resolution or confirmation of cancellation.

As a small business, we invested in this service expecting professional support and genuine business opportunities. Instead, we have suffered financial loss due to continuous deductions for a service that has delivered no measurable business value.

Resolution Requested

I respectfully request Justdial to:

1. Immediately cancel the advertisement plan.
2. Cancel the ECS mandate and ensure no future deductions are made.
3. Refund or appropriately adjust the charges collected after our first written cancellation request.
4. Provide a written explanation for the continued ECS deductions despite repeated cancellation requests.
5. Improve customer support and ensure that sales representatives remain accountable even after a customer subscribes.

I have retained copies of my emails, follow-up communications, and bank transaction details as supporting evidence for this complaint.

I hope this complaint is addressed promptly so that other small businesses do not face a similar experience.