[Resolved]  JustDial.com — fraud just dial national listing

Address:Jaipur, Rajasthan, 302006
Website:www.truevalueinfosoft.com

Hi guys,

I have took just dial national listing rs. 20000 all over rajasthan. Mr. Sachin who is a executive of just dial told me receiving so many call in above listing but i have not received a single call. When i trying to contact they are give fake statement. I would like to suggest every one please dont buy just dial any product

Vivek goyal
[protected]

Email which are send by us.

Hi,

We have purchased above national listing on 19 feb. 2018 from just dial. At the time of purchasing national listing mr. Sachin told us that if any call received national listing will forward to us. Ms. Shubhani also give a estimate 30-60 lead a month but right now we have not received a single call from out side of jaipur which we are facing financial loss of rs. 20, 000 including tax and my time to followup above these things. I earlier inform to ms. Shubhangi regarding same issue and he raised a complaint csc and told us it will solve 3-4 days but our problem not solve. Ms. Shubhangi gave us mr. Mhuktar mobile number i coordinate with him regarding same issue and he told me that he reset my account and he told me within 7 days we have received call or leads.

My concern :
1) i have also purchase listing as well most of query same in national listing and i am received call or lead from jaipur listing.
2) my listing of some keyword are coming 15-30 positions after paying national listing
3) in jaipur listing, business name duplicate entry show in same palace.
4) as per discussion with mhuktar he committed to me we have received call or lead upto 5 april.

Please solve above issue and inform me by email asap. If you are unable to solve above point kindly refund same amount.

If you are not refund same amount or solving above concern we have to proceed just dial next level or legal advise.

Thanking you,
Reminder -1

Hi,

No reply means you are not taking customer complaint seriously which seems to you are not take care client issue and problem. You are only concentrate take new business.

I request you again to solve above my issue.
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May 20, 2018
Complaint marked as Resolved 
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2018
JustDial.com Customer Care's response
Dear Vivek,

Sorry for the inconvenience caused to you. We have escalated this feedback to the concern team & you will be contacted shortly to resolve the issue.

Team Justdial
May 07, 2018
Updated by vivgoel7
Justdial nothing escalated my issue and problem not solved by just dial . I will lodge FIR Against just dial and file a case in consumer court regarding service issue.
Complaint comments 

Comments

https://www.change.org/p/justdialcustomers-stop-ecs-fraud-from-justdial-com
JustDial.com Customer Care's response, Apr 12, 2018
Verified Support
Dear Sreedhar,

We are sorry to hear that you have a concern in your contract. Please write a line along with your registered contact number at feedback@justdial.com so we can check what exactly happened & revert back to you.

Team Justdial

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