[Resolved] JustDial.com — non compliance of service promise | |
Dear san, Greetings for the day! This mail is regarding the issue that i have been facing from last 10 months. The issue was that i am a maruti suzuki dealer in bulandshahr, uttar pradesh I have updated my listing on just dial page since your one of the executive came and told me how can i get benefit from listing my business on just dial page and i purchased your contract package. Further when i check my listing on jd website, under the heading business information the heading goes like this : Shiva honda in jewar and all the information was updated was of honda two wheeler dealer. I reported the same issue to your executive many times and also on customer care number, but every time i false promise was made. I also did the follow-up and they keep on saying please give us 48 hours to resolve this but the issue was still the same. Since i am a business man and i don’t have much time to spare for keep following up for this small issue. Further on 30 august 2018 i get call from one of your executive saying your contract is about to expire and update to premium package for rs 17000. I listed the same problem to that executive and told him first get my listing update correctly and then i will pay you the premium for package and he said it will be resolved with in 48 hours you proceed with the payment i give you my assurance. After getting my contract activated, your executive assured me that the problem will be resolved with in 48 hours. Now in addition to the previous problem and new problem arise that was of address. The address mentioned was now incorrect. The correct address is s. K & company, near t point shikarpur bye pass road, bulandshahr, uttar pradesh. Pin -203001 On 2 nd september 2018, i again whatsapp your executive about the issue and he said he is working on it. Then on 5 september 2018 i again whatsapp him and the same answer was given to me. Then on 7 september i make him a phone call, he said that kindly mail me the electricity bill so that i can get your address corrected. I mailed him immediately. I have been fooled my times just dial Now we are sitting on 10th day of september and even after continuous follow up on phone call as well as on whatsapp, i did not get any satisfactory response. I request you to kindly look into this utmost priority and get my listing update without any failure with in 48 hours. I also need the compensation for the inconvenience and my valuable time that has been wasted following up your fake promises employees. Was this information helpful? | |
Oct 14, 2018 Complaint marked as Resolved JustDial.com customer support has been notified about the posted complaint. Verified Support Sep 12, 2018 JustDial.com Customer Care's response Hii Divit, We are sorry to hear that you have a concern in your contract. Please write a line along with your registered contact number at [protected]@justdial.com so we can check what exactly happened & revert back to you. Regards, Team Justdial | |
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