JustDial.com — Reporting a Fraud Transport Agency

Address:Bhubaneswar

I have uploaded all the supporting call recordings, money receipt and chat screenshots in the below google drive link.
https://drive.google.com/drive/folders/1CQtvRfbHxkY89pDRoJP5VkBpB0cVkflG?usp=sharing

Below is the justdial link of this fraud agency:
https://www.justdial.com/Bhubaneshwar/Jagannath-Transport-Near-Bachpan-Play-School-Rasulgarh-Ggp-Colony/...

My Story:
I contacted this Jagannath Transport Agency(Contact person: Mitrabhanu Lenka) to ship my bike from Bhubaneswar to Barbil. He charged me 2200 (transportation + packing fee), all in advance.
He handover my bike to other transport agency(Great India roadways) WITHOUT paying any transportation fee.
Now, when I went to receive my bike from Great India roadways godown they asked me to pay 1500 rupees. I told them I already paid 2200 to Jagannath Transport and showed them money receipt but they told this agency fooled you, they didn't paid any transportation fee.
At that time Jagannath Transport Agency didn't pick my call so I have to pay extra 1500 to Great India roadways.
Later, when I contacted Jagannath Transport Agency(Mitrabhanu Lenka) regarding this extra 1500 charge, He told me I will get the refund by next evening. After that neither I got the refund nor he picks up my call anymore.
After few days I added a review in Justdial regarding this fraud. Today I again called him but he didn't pick my call. I found another number in his Justdial account, I called on that number and he picked up the call and when I asked for refund, he told me "You have already added the review in justdial" then cut my call.
Was this information helpful?
No (0)
Yes (0)
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2021
JustDial.com Customer Care's response
"Hello Sir,

We would like to hear more about your concern. Please write a line along with your contact number at [protected]@justdial.com or call our customer care number [protected] so we can check what exactly happened & revert back to you.

Regards,
Team Justdial."
Sep 19, 2021
Updated by ucbro
Hello Justdial Team,

The contact email in your response shows "[protected]@justdial.com" and your customer care number shows "[protected]".
Check the attached image.

Can you give your contact details again.

Thanks,
Uday

Sep 20, 2021
Updated by ucbro
I have sent my contact details to [protected]@justdial.com and [protected]@justdial.com
Oct 03, 2021
Updated by ucbro
I was expecting a call from your end but didn't get any response. I had already shared my contact details.
Please let me know what i am suppose to do.
Complaint comments 

Comments

Hi Uday,

Please contact us on[protected] or any of our contact numbers, as we are also not able to view your personal contact details or mail id on this portal.

We shall revert to you as soon as we receive your details.

Regards,
Team Justdial

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    JustDial.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    4242
    Pending
    1859
    Resolved
    2024
    JustDial.com Phone
    +91 88 88 888888
    +91 22 6160 7080
    +91 22 6677 9999
    JustDial.com Address
    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
    View all JustDial.com contact information