Justdial — ecs fraud by justdial. account debited even after instructions to stop the package

Address:	Nashik. Mumbai
Website:	www.justdial.com

Dear Team,

I have a complaint regarding just dial. I have listed my firm Ashvashree Security System on JD and paid the amount for the trial package which was valid till March.

After which I wished to stop their paid services and I had also informed their concerns for the same. Attaching a mail copy which they had sent me stating that the same has been already escalated on 16th March in order to stop the ECS.

After that on 23rd March I again had a conversation with one of their executives who insisted me to make some pending payment of RS. 1180/- for a full n final settlement and in order to completely stop and abort their package/ paid services after which I will not be charged ever from their end.

Attached the call recording and screenshot for reference.

Even after all this again an amount of RS. 2360/- got deducted from my account on 13th April from just dial from my account. Which was actually not supposed to get deducted...

Even after instructions them to stop the chargeable services in the month of March they kept charging me and debiting my account firstly RS 1180 on 23rd March and the RS 2360 on 13th April. And then on 8th April I have received a msg from them that no ECS will get debited from 07th May onward.

Attaching all the details below.

Hence I request to kindly look into it and help me in getting the amount refunded back to me and also ensure that no further amount gets deducted by just dial for the same.

Unable to attach some call recording and PDF file since the format is not supported.

Regards,
Rahul Jadhav
rahuljadhav115.[protected]@gmail.com
Ashvashree Enterprises.