[Resolved]  Justdial — False Promise & Cheating

Address:

Thiruvananthapuram, Kerala

I am a service provider in Thiruvananthapuram, Kerala - HYGIEIA HOUSEKEEPING SERVICES providing Housekeeping related services . I availed the service of Just Dial at a time when they were just establishing in the Kerala market. As such, I enrolled with them on 20.12.2012 vide contract No. 422 32869 against cheque payment for Rs. 11, 236 for a period of one year. The Tele marketing executive who constantly pestered me was Ms. Pushpa & the Business Development Executive being Mr.Girish ( who has quit JD ). I was promised my firm will feature in all the search key words pertaining to Housekeeping which will certainly increase my volume of business so & so forth. They even said my company will be listed in all the districts of Kerala which, I declined as I’ll not be able to provide the services. I was told by Mr. Girish & even showed me on his laptop that, nearly 200 hits are made per month in kerala for checking on the Housekeeping services through JD. Which now, I realize was a false statement because, I’VE RECEIVED ONLY 9 ( NINE ) LEADS IN THE PAST 10 MONTHS of which, many were asking for MAID SERVICE ( the service which I do not provide ). On January 23, 2013 upon surfing the JD site I was shocked to find that my company featured only in 4 SEARCH KEY WORD’s among 30 odd key words related to Housekeeping. Accordingly I spoke with Mr. Girish followed by an email the same day and online registration of complaint on the JD website Complaint ID : CSNJAN13L0W2A9. However, with no response until January 29, 2013 I was bent upon speaking with a senior manager & accordingly Mr. Girish put me on a conference call With his boss Mr.Prasad Krishna. I was relieved a bit after 15 minutes of discussion as Mr.Prasad was trying to find out my concerns. Mr.Girish explained to him that it’s a system error which cannot be rectified immediately as per the technical team. Mr.Prasad assured me he’ll sort out my concerns & sent me a text too soon after the con-call. NINE long months have passed & I’m still awaiting a response from Mr.Prasad Krishna & his team. Many emails were sent yet no reply. On June 15, 2013 Mr. Girish put me across to Mr. Prasad Krishna who assured my FULL AMOUNT WILL BE REFUNDED within 3 working days.Mr.Prasad quipped “ I have many customers to handle & you are not the only one ”. Well, if this is Mr.Prasad’s answer to all the customers then, he has absolutely no job to do !! Having waited for more than a week Mr.Girish asked me to bear for 45 days due to logistics & administration issues. I waited patiently & am stil…….. Mr. Girish has left JD ( probably after getting numerous complaints from customers like me !! ) & Mr.Prasad is still sitting in a dark corner. What is more surprising now is, JD has updated their site and my company HYGIEIA HOUSEKEEPING SERVICES is not listed in a single housekeeping related search key words with the JD verified Logo. I feel really cheated & this is purely due to poor management skills from people like Mr.Prasad Krishna. One rotten apple is good enough to tarnish the image of a company like JD. I request the top brass of JD to please refund my full amount at the earliest. Anticipating a favourable response at the earliest. Warmest Regards, Binu K N HYGIEIA HOUSEKEEPING SERVICES Thiruvananthapuram Mobile : +[protected]