| Address: 10 / 2 A Alipore Park Place , Gupta Niket 4th Floor , Kolkata , West Bengal, Kolkata, West Bengal, 700027 |
Dear sir / madam,
This is with regards to our paid subscription listing in the permanent 1st slot position with 100% inquiry guarantee with your portal by the name of dr. Jyoti gupta, acupressure therapist, kolkata (W. B.) it gives me a deep sense of pain to write to inform you that we have been cheated by your sales team, pls note that in the month of may 2019 we were approached by your sales team for renewal of our subscription 2 months before expiry of our existing contract, your sales representative mr. Himadri choudhury sent by ms. Moumita paul showed us a presentation at our residence and made a discounted offer of rs. 21833/- towards renewal charges, it is important to mention here that they had specifically assured and promised to give us an apple to apple renewal offer which meant that there will not be even a single deviation from the existing nature of listing and also mentioned that all conversations are being recorded within the system so there is no scope of falsification or going back on words, believing in their representation we agreed and paid an amount of rs. 21833/- through an account payee cheque, subsequently we received a copy of the invoice in which to our shock there was mismatch between both the proposals, according to the new proposal we were allotted permanent 3rd position instead of 1st, hence we immediately wrote a mail and asked them informed them to do the necessary changes and also not to deposit the cheque before such changes are made which they acknowledged and agreed upon, a copy of the said mail is attached herewith for your perusal, but to our dismay no changes were made and the said cheque got cleared form our bank, on inquiry we were again assured that the changes will surely be made before commencement of the new subscription and that an approval is being awaited from a senior officer which is just a formality, after few days we received a sms that the new subscription has started, when we checked with the portal we found that no changes were made and that our listing was appearing in the 3rd slot in all categories. After that we made several phone calls to ms. Moumita and mr. Himadri, but no resolution was given, subsequent to this we were made to speak to their team leader ms. Nargis khatoon but that was also fruitless and presently she is not even speaking to us or responding to our phone calls.
We request you to pls look into the matter and give us justice so that our trust and faith in your company is restored and also check that your representatives don’t mislead and cheat people like us for achieving their personal sales targets in future.
Looking for a healthy business relationship beneficial to both.
Thanking you
Jyoti gupta
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2019
JustDial.com Customer Care's response Hello Dr. Jyoti Gupta,
We are sorry to hear that you have a concern in your contract. We have forwarded your request to our concerned specialist department and you will be contacted shortly.
You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]
Regards,
Team Justdial
Regards
Vikash
[protected]