JustDial.com Complaints & Reviews

Oct 29, 2018

Updated by Asif Siddqi NAME :- ASIF
COMPANY NAME:- (ASIF INTERIOR AND DECORATOR)
CONTACT NO:- [protected]

Dear (Contact Person or Organization just dial):

Unfortunately, your service) has not performed well (or the service was inadequate because (just dial ). I am disappointed because (explain the problem: for example, the service does not work properly, the service was not performed correctly, I was PAID the wrong amount, something was not disclosed clearly or was misrepresented, etc.).

asif interior and decorator ) we have paid membership with just-dail we can not access my acount how it is work ????
we can not see our company profile picture and our key-word
1:- No photos upload
2:- No video upload
3:- No my company profile upload

To resolve the problem, I would appreciate your if you not doing this then give our money back, Enclosed are copies (do not send originals) of my records

I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone

Oct 24, 2018

Updated by amar surat Complaint ID: 2074547
Data & Time: 03-10-18
time 15:13
Type of Complaint: Contract Information Related

till date of cheque pick up 19/9/18
excutive denish came to office was talking with sachin sir
he ans sachin sir both verbally accept the proposal send and amount of 3 lac 11 thousand was given
then after on 30/9/18
denish told sachin sir is nor accepting the amount
as nor received approval
i wan to ask if approval was not there why the cheque was pick up

Oct 25, 2018

Updated by amar surat kindly solve the issue earlier as i was on 3rd fix position client
my contract have been expired and if my renewal is done and that time category are not available then it will no do.
renew the proposal sent and verbal said words said by your company officers
renew my contract as of said amount 3.11

Oct 30, 2018

Updated by amar surat JustDial.com Complaint Status Update [ID: 2120649
Not solved this today 30/10/18
Time 9.35 pm

Nov 17, 2018

Updated by amar surat VERY LATE PROCESS MY COMPLAIN IN YOUR SITE IS FROM 23 OCT 2018
AND I STARTED COMPLAINING IN CUSTOMER CARE FROM 30/9/18
TILL TODAY ONLY ANSWER TECHNICAL PROBLEM WAS THERE WHEN PROPOSAL WAS GIVEN
SIR,
JUST DIAL IS A VERY BIG COMPANY AND HAVE LIABILITY TO PAY FOR ANY MISTAKE OR TECHNICAL ISSUE HAVE BEEN DONE. OR DONE BY OFFICER
IT WAS ACCEPTED ORALLY AND VERBALLY AND PROPOSAL WAS OK TILL 21/9/18 TILL TIME OF CHEQUE GIVEN FOR 10 YEARS RENEWAL BY SACHIN SIR AND RAKESH OHJA SIR AND MORE OFFICER NAME I DON'T KNOW.
AND NOW SACHIN SIR IS GIVEN PROPOSAL OF 7.5 LAC
SIR WHAT IS THIS THE AMOUNT 3.11 LAC AND 7.5 LAC

Nov 24, 2018

Updated by amar surat JustDial.com Complaint Status Update [ID: 2120649 dated 30 oct 2018
not solvened til now
may i know in how many day a complain is solved in proper mannner

Dec 20, 2018

Updated by amar surat Not received any answer
But status of complain is resolved
What the way did company officer solve the complaint or only till party get tied and fed up, then just dial officer remark as solved the complain

I am your customer of your company since 6 years by
Amar textile city surat gujarat reg. Mobile number [protected]
Always on renewal there are issue but this time as said by your company tongue words
And as proposal given after final dissustion the amount cheque was given on dated 21/9/18
But after 10 days date 30/9/18 cheque is returned to me and said company is not accepting the amount.
It’s not a matter only of contract now, but it has become a contract of trust which has been broken by your team. We were renewing for 10 year only on company name trust
Sir, company is not following the atheic policy and one tongue words.

Kindlly take positive measure to solve the issue
So ever old and new client can trust on company said words.
(Short seen of proposal)

Payment details
Budget
Supreme pack
(Consists of app priority listing, web priority listing, wap priority listing, phone priority listing)
10, 001
Fixed position vfl
313, 023
Total campaign budget
323, 022
Gst (@18%)
58, 144
Grand total (Inc. Gst)
381, 166
Total amount payable (In figures) three lakh eighty one thousands one hundred and sixty five rupees

After final approval given date 19/9/18
Informing all higher authorities in your company had been following us since 8 months for renewal for forthcoming 10 years package vfl. And finally porposal was sent on mail to us. With final amount, lastly person of your sales team visited our office and excepted our cheque of 311000 which was committed to renew package for 10 years after concerning from his higher officials almost waiting for 3 hours at our office. Last amount was decided by u officials and then only we gave a cheque. At starting talks we were finalising in 3 lacs round figure and a copy of cheque was sent to your higher authorities (Sachin sir) by your sales person which was refused and finally amount decided was 311000 and a new cheque was given and duly accepted by your sales team person after permission taken by him from his higher authorities on phone.

Its not a matter only of contract now but it has become a contract of trust which has been broken by your team.
On my part i am sorry to say that your company has earned too much trust in market, its the trust only that small enterpreneurs just handle over cheques in your companys name to your representatives so kindly don’tbreak trust just for earning more money.
Lastly we never expected such commitments after a relation of seven lac eighty thousand and after then sachin sir told as 7 lac to given and renew for 10 years with your company. 

Closing this letter expecting higher authorities will surely follow all commitments made by any officials on companies behalf.
Thanks again
Amar textile
Surat
[protected]

Oct 22, 2018

Updated by Ullas. Pai Your team is already aware of the issue. Speak to them

Oct 23, 2018

Updated by Ullas. Pai Updated with the email and my responses attached.

Oct 24, 2018

Updated by Ullas. Pai Since there is not much progress or efforts from JustDial. Have lodged this complaint on the Govt helpline as well :

https://consumerhelpline.gov.in/user/track-complaint.php

Oct 20, 2018

Updated by Rana Accounting Services Dear sir,
this is inform to you that nobody ready to stop this contract Mr. Vikas (Sales Manager) said customer care will stop and Customer Care & all other staff said Mr. Vikas will stop this contact. regarding this matter i am continuously requesting through mails and calls at customer care
and sale/ marketing staff but result is still zero . i had send the following mail to chd customer care and other staff members but no reply received yet.
you are requested kindly do the needful

Thanks
This is in reference to the conversation held you on dated 18.10.2018(with Shivani-ecs department / Jyoti/Harman and customer care department ) all were said that only Mr. Vikas can stop this contract/ECS . so we are requesting you kindly stop this contact, as you know very well, this contract not as committed by Jyoti and Mr. Harman (you can verify call recording of Jyoti ), so you are requested kindly stop this contract with immediate effect and stop deducting ECS from my account,
and refund my money back.

Oct 26, 2018

Updated by Rana Accounting Services Dear Sir,

Still we are awaiting for solution regarding my complaint, no response by just dial Fraud team Chandigarh -

Nov 30, 2018

Updated by Rana Accounting Services Dear Sir,
We are very thankful to you regarding this, but sorry to saying that, we are not satisfied as the resolution provided by just dial, as we had also many time request to just-dial customer care team to stop this contract/and deduction of ECS. Finally thy had agree to stop with notice period and thy confirmed on dated 27.11.2018 our contract stop and thy clearly mention in his msg "As per your instruction, ECS of your contract for the amount of Rs. 2122/- has been Stopped and same will not get debited from 19.12.2018, but meanwhile Mr. Vikas fraudly again activate my contract without my consent ( i had not singn any ECS form for this, but i had received mail from JUST-DIAL that your First ECS of Rs 2314.00 will hit as soon as mandated get processed from your Bank account. Subsequently, all other ECS will hit your accounts as per the debit/selective ECS date, on same date i had take up this issue with customer care and Mr. Vikas they said ok, your contract is stop . after then i had received attached mail form just dial . Sir i am requesting you kindly, instruct them to stop this contract . we don't want to deal any more with just dial.
copy attached