JustDial.com Complaints & Reviews

I am writing this email to bring to your notice about the pathetic service offered to me and also about sharing fake and misleading information with me to sell your products.

Initially i listed my company in justdial for free advertisement for bangalore and cochin location. Later i purchased a paid package in bangalore and it works well.

With that expectations, i went ahead to purchase a supreme plan in ernakulam also by paying around 16k. Before purchasing i have verified your search traffic for my keywords to make sure i am on the right track. Please find the below info shared by ms. Regha and mr. Vivek.

The following was the result shared with me and accordingly i have signed the agreement.

Last 30days searches :

Telecom product dealers :12

Ivr service providers :24

Call centre solution providers:24

Audio conference services:28

Ip pbx system dealers:18

Voice logger dealers13

Ip pbx system manufacturers:22

Voice logger distributors:15

Ip pbx dealers-asttecs:08

Cloud telephony services:12

Asterisk intergrators:72

Predictive dialer service providers:16

Auto dialer dealers:10

Interactive voice response system dealers:12.5

Call centre dialer dealers:24

Epabx dealers:102

Vici dialer dealers:15

The total count of the last 30 days search for the keywords i have enabled is 427.

So by trusting this data, i have signed the contract by paying full amount in a single shot.

I waited for weeks and i was not even receiving one per cent of the traffic shared with me. So i tried to raise complain and after informing it, vivek and regha started disconnecting my call. Then i tried on support number and they committed i will receive a call back in 24 hours. After multiple requests, at last i got a call from mr. Shenub. He checked everything and told me that i have opted for supreme package so i won't get all the leads and traffic will be less. It means that i was misguided with wrong if to get the contact active.

Then i asked for a refund and he told he will sent mail to mumbai for a resolution. Now after 3 months also i am waiting for that update. Great way of customer support. Cheers...

After few days mr. Krishna contacted me and told as i opted to supreme package i am not getting proper leads so i should go with a positional package where i will be receiving committed leads. So i verified the search traffic with him again to detail and agreed for it and paid 4k extra.

Then i waited again for few weeks and the result is same. So again i raised the concern with mr. Krishna. He told he will resolve. Then after trying hundreds of times, he was not attending the call. One day he attended the call and told me regha has resigned and will give to the new manager. I spoke to her and told will revert back tomorrow. Now it's more that a month, no response. Again great peace of customer support.in between i raised complaint with call centre multiple times and not even received a single call back yet today.

Then i found coimbatore customer care number and somehow reached again to mr. Shenub. He again told will check and resolve the issue. After two days he informed he has sent a mail from my profile to mumbai and it will resolve the issue. So i waited for a week and no change in leads.

Then again i contacted him and resolution give to me by his boss was to increase the ratings.

I do not know how can you say such stupid reasons to ignore the customer. Is that gonna resolve my issue?

I am fed up with this pathetic support system with no responsibility and resolution after 4 months also.

So i do not want to continue anymore with you. Please process a full refund for me. I have not benefitted anything from jd. The majority of the leads received were test leads tried myself, then fake leads and few leads with no mobile no and email id.

I need an immediate refund from you.

If anybody is there in the company who has some kind of responsibility, then please respond something.

I have started a business with just dial in the month of june but didn't find it fruitful and the customer service is wors, they dont even bother about client's query after the payment made. I was not happy with the services and asked them to discontinue the services and stop the ecs. Called them several times for the same and everytime the call back was arranged which i never received from them. I have been paying the just dial for nothing. Not getting any leads also i have shut down my business so there is no way i can continue with the services in future. I want my money back which i paid to this fraud company.

My name is jatin jain. My contact number is [protected]. I m from shree kurtis so agent is sale website pack as a jd omni so agent says ur sms service is free of cost so agent is not given sms service free of cost and so on agent says i come 2-3 days after so i says how to use website but no one agent come in my shop so take legal action and i call justdial so mr bilal says ur 2000 rs is refund in 7 days but aditya says i do not refund you so resolve this issue very fake and wrong commitment

Yesterday i had searched for cbse schools in bangalore and filled the form. Today i received a mail where as my mail id is published to people not related with this. Mail states : "dear sir/madam

I am r. Manjunath, i am education guide from just dial. We are doing admissions in any schools and colleges in and around bangalore.

If parents applied application or not applied in schools they reject applications of children and don’t give seat in schools, i do the process of getting admission into the same applied school.
"
The mail id used to send mail is :manjunath. [protected]@gmail.com

Team just dial,

Your services are beyond horrendous. We have paid more than rs. 1, 65, 000/- upfront for "premium listings" last year for your "premium" services. Instead of considering this as an upgrade, your team has made a joke out of our investment and we are beyond shocked at how pathetic an nse-listed entity with a brand ambassador like amitabh bacchan can behave.

We have invested in just dial's services not to be taken for a ride. Instead of receiving calls, we have only received emails.
The reason? After more than 250-300 calls across the year, which our relationship manager (S) have not attended, our address and phone numbers have not been changed. Our pictures have not been changed. There is so much confusion with just our contact details. How do you imagine our customers react when they see such nonsensical issues? They do not come to us as they think we as a company lack coherence and cannot handle our own media and communication online. Our address changed almost 5 years ago and our so called relationship manager - jay - had come to our new office in mahim and we had asked him to update the phone numbers as well as our address. The nariman point address mentioned on the website now has an sbi branch (Erstwhile stata bank of hyderabad). Our mobile numbers and landline numbers changed at the same time as we moved from nariman point to mahim.
Every attempt to speak to the "customer care" resulted in "we will get back to you in 24 hours" which never ever happened.

We were convinced by your sales team, including jai, to put in 4 times of what we had previously put in, to enhance our brand, and we definitely regret the day. Sir/ma'm, we do not believe in duping our customers and definitely not taking them for a ride. Your management is requested to refund our entire money. If there is any sense of integrity at just dial, this shall be done at the earliest. We do not want to be associated with just dial again. Ever.

This complaint should have been sent earlier perhaps but we waited for "the promised better service" and did not realise that all this time, the months were being counted, till the time we got a call today asking us for a renewal starting next month.

Thanks for letting us know why india is so many years behind the developed world. We have the tech, the innovation but till the time we do not commit to the service and to our clients, we will continue to cause damages and losses to clients and their reputation, which eventually never works out in the long run.

God bless your team.

Shaurya mehta
Director
Metcon finance ltd
[protected] (Our new number for just dial which isn't new since its 3 years old, which we have asked the website to update since 3 years)

First of all justdial didn"t provide services on time & when i asked them for reiumbursement they just ignored it & started speaking rudely. Specially deepal mam from ecs pune department, she is so rude. She told me that the account will be freezed & they also requested for ecs but due to insufficient balance in account it got bounced, actually i didn't kept balance purposely because i was knowing this people will cheat. I have been doing followup since 1 nov 2017 but still the issue is not resolved. Today i had called mumbai office where i spoke to there supervisor nivya mam, i found her polite & genuine. She told me she will immediately arrange a call back & also give directions to stop the ecs.
Lets see.

I have been complaining from 4 months to cancel ecs payments.
Just dial executives keep sayign they will call us back but they never arrange call back.
Why charging us when we dont want to use your services?
I am tired of making complaint again and again.

Every month 3500rs has been debited
From the month of august.

Its november.

No complaint taken.
Its been deducted every month

I attend the interview on (13.11.2017) for inbound voice process hr ask me that tell me about yourself i give my intro in english and i speak in english than hr ask me to speak in tamil i continue my speak in tamil and told me that communication is ok than he told me that no vacancy in inbound voice process but vacancy only in telemarketing and i told to him that telemarketing also ok for me but he told me that u come on friday if any vacancy in inbound voice process means i inform you... Again i attend the interview on friday (17.11.2017) that day another one person took interview he told me that no vacancy in telemarketing vacancy is only in inbound voice process than i ask him that i already attend the interview on monday hr told me that no vacancy in inbound voice process now you tell me vacancy in inbound voice process are you lying like that i ask him than he told me ok you come after 2 weeks like that he told me... I do know the name of both persons but i didn't understand on which basis interview is going on...

We are from one leading financial service company from mumbai, we are done leads contract with justdial co., that time they told so much good things for attaching to contract after that main objective of contract not fulfill and we are trying to contact them to solve our problems also did several mails to them but they are not given response.
Company executive mr... I have mentioned but lets see he will give response or not after that compliant. Company employees attitude very rude and did false selling much better word fraud selling.

This has been such a bad experience with them. I have two contracts with his trial have ecs for both.

Now since i have closed the business, i want to stop the contracts.

I have been trying to do so for last one month but their customer service executive is blatantly lying.

When i asked them to send me recording, he suddenly changes his stance. Now it's almost 4 days and he has still not got back to me with confirmation.

The sales person has stopped taking my calls or responding to my whatapp messages. They were so sweet while selling their products.

I have already told them about notice period but they just send an email, which says
"as per discussion your ecs stands continued"

What the he'll? This is absolutely disgusting experience with any company in india

Thanks

I went voice process interview in chennai saidapet on 17/11/2017. I have reference in just dial. So i mentioned that name. I was going to attend 1st round of interview but that hr getting angry with me because i was using reference id. He is a gen wearing specs and black in color he joined 3months before without any reason he reject me after that i asked wht mistake i done pls tel me after that he asked to wait for sometimes upt0 (11am-6.00pm) i was waiting everyone went away again 6.00pm i asked what about me sir i'm waiting so long without he send me for lunch and dint take brk also again finally he said i reject you so leave for the day. Without any reason he reject me because of i mentioned reference name in my form so only he's getting angry and he done like that he punished me for that. I need a perfect justice for this

Hi.
My name is anupam sharma, o/o one stop computer solutions, i want to stop my ecs payments, because, i am going to close my business or i don't want to do business anymore with just dial, no enquiry generated from last 60-70 days.
My ecs amount is 2065₹ and i want to back my money of two there no enquiry generated. This money is total wasted.
I[censored] do not stop ecs service, i want to go leagal action.
Kindly help me for this regarding subject.

Sir,

I have informed to you service providers and call centres about the cancellation of just dial service to my mobile no. [protected]. Even after cancellation i am receiving messages and small amounts periodically deducted from my bank account. Therefore you are required to confirm the stoppage of your message and not to deduct any amount

N. S. Nandakumar

I made several calls to your customer care for last 20 days that my address is posted on your portal without any verification done from your company. It is very embracing to handle the situation as people keep coming to my residence finding my address as posted for a service which i dont offer.

Inspite of my complaining and telling the customer care that i will be registering an fir in police station, nobody has responded back.

I think now i seriously have sue just dial for the inconveneience being caused.

My no. Is [protected]. Let your legal department call me immediately for resolution.

We at worldwide travels & tours, warangal have free listing since 7 years approximately. We were in top position at search like popular and rating wise. Meanwhile company executive his team came to me asking me to go ahead with position, banner and certificate as well to be in top at all the ways. So finally i paid payments through cheques with said amounts. At that time there are already multiple listings existed. Among them only one was very active and have popular. These team has created a new listing and put me in position. Now what happend is we are not showing in popular and rating wise as well as we they have created newone and merged older one into new one. So its totally nervous and disappointed the way they have done.in this matter i tried to call local team manager and development executives and marketing team at hyderabad. But no one is taking care in this issue. After knowing initial reply from this i am planning to suit on justdial in this issue to recover damage charges from the company at consumer court. Let me see the reply.

We have made payments of national listing on 10 november but till the date no response from any of the excutive of bhopal. After 100 reminder not getting any proper response. Before payment every one was so nice. Even though not picking the up phone

Very worsr experience this time next time may be i'll not go renwel.
Pls arrange gst invoice at earliest.

Hi im running a company shyam fabrication works, justdial marketing person called me and asked for the business development. They torchered me to pay the amount and finally i agreed to pay with some conditions like (1) i want to have all the agreement to be mailed to my mail id... (2) invoices in my company name with gst... Etc.
Fraud services has accepted everything and they send me the advance invoice copy. After that he torchered me to pay the amount immediately. I refused to pay because i want to check all the details clearly but he torchered continuously.
He called me by 10.15 pm on 29th oct 2017 and told if im not paying before this night they he will be busted from his job, so i beleived him and paid the amount. But he didn't added my correct keywords and none of the enquires came. Right from next day onwards he is not answering my call, no response from their customer side also. I have all his call recordings and some other proof that he texted through mail and wtsapp...
Someone pls help me to solve the problem or is it possible to file a consumer complaint...
Fraud name is krishna (Coimbatore)
Mobile no [protected]
Wtsapp no [protected]

Yesterday i called justdial for a enquiry about how to registered with justdial for my company. After some time a person name mr. Abhishek ([protected]) called me from justdial kolkata office and told me the process how to registered with justdial, and then he send a person to discuss with me in detail. After the discussion i was agreed to registered with justdial and want tom submit all necessary document along with the registration amount. The very next day he called me, but on that time i was attending a meeting and said “ i will call you after some time “, but he repeatedly called me. After ending my official meeting when i receive his call he used some slang language along with very disappointing whats up message.
I just ask to justdial is this a process to behave with the customer.

I have requested to you one year services discontinue from vpa facilities. So please my request accept and do the needful.
Billing name : vpa facilities pvt. Ltd.
Contact person : jaideep rane
Contact no. : [protected]
Address : malad east, 400097
Date : 5/8/2017
Receipt no : mh0817rc00043863
Billing parent id :pxx22. Xx22.[protected]. Cbm9
Cin no : l74140mh1993plc150054

Just dial team is fraud & cheat team. Please do not believe on his executive and commitments.

Just dial executive mr. Mallesh was collected cheque from me on the commitment that, before depositing and starting contract, just dial team will be do the verification and take approval for deposit cheque. But actully its not happen as per commitment. Just dial team had deposit cheque without taken approval. After that they have continually deposit cheque.

If just dial executive give the commitment that contract will be started after verification and approval then how can they start contract before approval???

I had many time call to customer care for stop the cheque but all executives (Mr. Kastubh, mr. Akshay, ms rupali or more peoples - from pune) are just give the commitments but no one ready to solve the actual problem.

How can you represent the cheque without the permission of the person and that too before the due date. Such a fraud company. Kindly resolve the matter as soon as possible before i escalate this matter to a higher authority since i am fed of you people not responding to my calls or messages.

Request to all businessman, do not believe on just dial team.