Dear Sir / Madam,
We, Dr. Pulkit Maru and Dr. Danish Hushain represent 7 Star Healthcare with registered mobile no. [protected] on justdial. I, Dr. Pulkit Maru, would like to describe the events in the past few months as follows-
Mr. Imran from Justdial (contact no. [protected]) had visited our hospital Multiple times in the months of March and April to convince us to buy a business package from Justdial to list our business and show in top 5 when a customer searches for some keyword. We had declined citing budget issues. He visited again in the Month of May and asked us to start a trial for 2 months by paying approx. 7000 rupees for two months to which we agreed. He took a cheque of Rs. 7656 for two months (deducted from my account on 17/06/2022). After this, he sent a message on my phone and took the phone away from my hand. He asked for my debit card saying 1 rupee token amount will be deducted to activate the package. He tried this two or three times but it did not get processed. He gave me back my phone saying he will talk to someone in the accounts department.
Few days later, to my surprise, Rs. 3673 was deducted from my Bank Account out of nowhere (on 26/07/2022). I was shocked that my bank account had been hacked. Upon investigation on my own, I found that it has been transferred to JustDial. I immediately contacted Mr. Imran, who said that this is just activation fees. The earlier given amount is a security deposit which will be returned after 2 months if I do not continue the package. I hesitantly agreed but challenged him saying he has fraudulently linked my account and deducted this sum without my permission. He reassured me that my bank account is safe and no further amount will be deducted without my permission. He also said that now my package will start and I'll get a lot of leads. My package did start from 27/07/2022.
I once again woke up to the shock of money being deducted by Justdial without my permission on 15/07/2022. I called Mr. Imran again and he rudely told me that I have bought a yearly package and this is ECS that will be deducted every month from now onwards. I argued saying that I had never consented for this and we had only agreed for a two months trial package, based on the response of which I shall decide if I would like to continue or not. I reported this fraudulent activity to Justdial by dialling [protected] on 15/07/2022.
Few days later, on 28/07/2022, Mr. Imran came to my hospital with two other people from Justdial, one of whom was Mr. Ajay Tiwari (introduced me to a senior marketing executive from the company). He listened to all the above details and agreed with me that I have been scammed by Mr. Imran by using the terminology of "false commitment". He asked to write a letter asking to stop the package and said that the remainder of the amount will be used for the next 90 days. I asked for my money back but that was declined. I was told that the bill has been generated and a deduction will be made on 15/08/2022 and that amount will also be used up in my package.
At this point, I felt like I have no control whatsoever on my own Account and justdial can do whatever it desires. I was told by Mr. Ajay Tiwari to either withdraw all the funds a day before 15th or close my bank account to avoid this. Either of these were not suitable for me. Eventually the money was deducted from my account on 15/08/2022. Ironically, on India's 75th Independence day, I felt like I've been enslaved by an Indian company who is sucking money out of my Account, without my consent.
The same three people revisited my centre to try to convince me to continue my package to which I declined. So, Mr. Ajay Tiwari asked me to open the WhatsApp conversation between my registered mobile number & Justdial and hand him over the phone. He took my phone in another corner of the room, used it for a few minutes and handed it back to me, saying now my package has been closed and the remaining amount will be used for leads for the next 50 days or so and no further money will be deducted. I searched for the whatsapp conversation to see what he had done and to my surprise, he had deleted the conversation. i confronted him, asking with whose permission has he deleted the conversation and what was the reason behind it. He had no answer to that.
My package was stopped by him on 09/09/2022 and I have not been getting any leads since then, which I should be getting till my security deposit is not exhausted or refunded back to me. To my utter shock, a sum of Rs 3673 has been deducted today morning which clearly is a fraud from the justdial company.
After reading many customer reviews on various websites online, I found out that this is a common practice by Justdial to trouble its customers by deducting money even after the package has been stopped. Today I am in a mentally unstable condition, shocked over the fact that my bank account has been hacked by justdial and it is deducting money without my consent and even after complaining to them multiple times in the last 3 months, no action has been taken. I am unable to tend to my patients and it's all because of Justdial company and its employees. I demand from Justdial that you refund me all the money you deducted from my account without my consent and compensate me for the mental torture that I have gone through initiated from your actions.
Even after sending them an email more than 45 days ago, my money has not been returned to me.
Sincerely
Dr. Pulkit Maru
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2022
JustDial.com Customer Care's response Hello Dr. Pulkit Maru,
We are sorry to hear that you have a concern in your contract.
We have forwarded your request to our concerned specialist department and you will be contacted shortly.
You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]
Regards,
Team Justdial.
Nov 18, 2022
Updated by Dr. Pulkit No resolution is being provided. My email has been screened off by justdial customer care mail. I have asked for a copy of my signed documents to prove that I have signed up for ECS/EMI. That is not being shown to me which means Justdial executives have forged my signatures as well.
