[Resolved]  JustDial.com — encouraging fraudulent businesses to grow

Address:	Hyderabad, Andhra Pradesh
Website:	www.justdial.com

I got duped by a fraudster called Salman enterprises, Begumpet Hyderabad whose number I got from Justdial (top rated). Requested Justdial to intervene since there was review manipulation. I shared the called recordings, screenshots, WhatsApp conversation, etc. Justdial executive called Tripti from the user experience team concluded that I will get a partial refund without even proper investigation. Now they are saying I should visit the fraudster's place to collect the money while the initial transaction was through GPay. This also puts me on a lot of risks considering his behavior. The lady from Justdial has little to no understanding of the issues I raised, the threats it possesses to the business itself.
[protected]
[protected]@gmail.com

The following email was sent and the response received:

"Hi All,

I
am writing this email to question and raise concerns on your fraud review process, employee ethics and manipulated review system. So I think you all should consider reading the email till the end.

I contacted Salman Enterprises to get help with Tatkal Passport application process as I panicked after my documents were rejected due to mismatch in my father's middle name (cos of clerical error). I panicked because I needed the passport for my VISA application within a couple of days. It was a simple problem that could be sorted out with simple alternatives however, he kept on delaying the whole process, ignoring my calls, messages, playing bluffs. All this while, I was the one who was suffering as I was facing some serious trouble at work due to this delay.

When I contacted him, he was explained the problem with the documents, I shared all the documents with him too. He promised to get it done in 1 DAY which why I preferred him over other service providers. The trouble began after I sent him the money on GPay. He started ignoring, lying all time, putting me under a lot of stress. He wasn't ready for the full refund as well to keep me engaged.

The first contact was made on 28th October, it took him 6 long days to inform me that I need to get Annexure 7 (a document that needs to be signed by an IAS or IPS) which will help me get a passport. Now IAS and IPS is not someone who I can just go out and find on road, isn't it?

Finally, as I lost hope on him, I started reading about it online and got to know about the process. I ended up figuring it out myself (just needed a bank passbook) and get the passport as he had already wasted 8 DAYS. I was duped of Rs. 4000, of which like always he says he will return 2500 but he is just playing around like always and rest 1500 seems is his service charge. I am attaching all the screenshots, Whatsapp chat copy and voice recordings as evidence.

Now my questions to you as a company:

1. Since I went by the ratings (550+ & 4.4) and fell into the trap, my understanding is you do not have a process in place to root out the fake ratings. I can conclude this because, I had given 2 reviews from my numbers anonymously from [protected] and [protected] on 2nd of November. Both these reviews don't show up now. I wonder how many such people's review would have been removed. Is he able to get the low ratings with someone's help? Yes, I am questioning your integrity here. When I contacted support on 2nd of November to file a complaint, I was told that I will receive a call from the concerned team. I never received a call but a SMS that shows me the address of Salman Enterprises. Today also when called the support, I didn't get a complaint number.

2. Why are sugar-coated reviews shown under "popular" tab? To manipulate? Do you investigate the low ratings which fall under financial fraud or look suspicious?

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3. Another case of fake reviews and manipulation: https://www.justdial.com/Mumbai/Eagle-Shifting-Solutions-Pvt-Ltd-Opposite-Shani-Mandir-and-Gurudwara-Vik...⇄
Their ratings is 5* on 1779 reviews. Yes, I trust the system now!!! The business is Justdial "Trusted" partner too.
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This whole story questions your integrity, shows no intention to prevent fraud. I expect a proper investigation on my case. It took me just 2 minutes to find an example like Eagle Shifting, I guess the actual numbers are in 1000s. WHY SHOULD YOU BE TRUSTED?

If you investigate, make sure that Salman doesn't call me, your people need to mediate the investigation and talking. I have suffered enough mentally, following-up with him. As he has all my personal documents, I am scared of it's misuse too and hope he will not attack me as he has my home address too. :|

Finally, this is sensational!
Just Dial Service:These Terms of Service apply to all users of the Justdial Service. Information provided by our users through the Justdial Service may contain links to third party websites that are not owned or controlled by Justdial. Justdial has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. Also, Just Dial does not assume any liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of third party content on the Site. In addition, Justdial will not and cannot censor or edit the content of any third-party site. By using the Service, you expressly acknowledge and agree that Justdial shall not be responsible for any damages, claims or other liability arising from or related to your use of any third-party website. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect Just Dial's belief.

Thanks,
Biplob
[protected]"

[protected]---

"Hi Biplob,

Further to our conversation today, your rating posted on 5th Nov by the name "Shubham" is active on the website.

We have also spoken to Mr. Salman about the refund & was informed that amount of Rs 2500/- will be provided on Monday, 11th November upon visiting his office. This is because he had already submitted documents & payment already made. You can contact him directly if this option is not feasible to you.
It is relevant to mention that we are an intermediary and our role is limited to providing the directory information as sought by you and apart from that we have no role to play in the transaction that is entered between you and vendor. Also, note that transaction was initiated by you at the exclusion of Just Dial.

Thank you for bring to our notice the reviews posted for Eagle Shifting Solutions Pvt Ltd, we are getting these validated.

Should you need any clarity, feel free to write to us.

Regards,
Trupti Iyer
Team Lead -User Experience."
[protected]
"Dear Trupti,

The ratings posted on 2nd November are removed without my consent WITHOUT VALIDATION.

I kind of expected this outcome as even before listening to the call records, you decided to take on the other's side. As mentioned in on the first email, I CAN NOT visit his office as I feel scared (you might have heard his tone in of the last calls). The money was transferred via GPAY and I expect the same from his end. I CAN NOT AND WOULD NOT CONTACT HIM directly hence requested you to mediate.

YOU HAVE NO ROLE IN TRANSACTIONS BUT HAVE ROLE IN KEEPING YOUR PLATFORM CLEAN AND TRANSPARENT. IS THIS HAPPENING? DEFINITELY NOT."