[Resolved]  JustDial.com — just dial numbers and reviews

Address:

New Delhi, Delhi, 110034

I have paid Rs 34, 500 on 17th April 2017 to Just Dial for the services to generate leads for English speaking courses under there supreme package.

And I was getting 2-3 leads in a day on an average.

I got call from Just Dial Sales team that, there is slot free in the top package (Platinum package)and you well get more number of leads if you go for Platinum package.

Mr Atul Pandey visited and explained about the platinum package and showed that you will be getting 15-16 leads per day if you go for Platinum package for Rs55, 000 for a perios of six months, on 10th March 2018.
A new Contract has been started on 21st March 2018 for the platinum package.

On 24th March 2018, I have called customer care, Mr Atul Pandey and Also emailed justdial team on the registered email address that I am not getting leads as projected at the time of sales pitch .

I stated that I have got only 2 leads in 3 days, so please refund my money, as I am not getting what was projected .

I followed with Mr Atul Pandey to solve the issue or refund my money, I have told by him to wait for sometime, as it gets sometime (month or two )to get the leads .

I kept on following just Dial team and Mr Atul Pandey for the issue.

All I got was false promises to resolve the issue .

A month before the expiry of the platinum contract they asked me to provide the proof for projected leads, which I provided to them .

And then they told me that we sorry for the inconvenience caused and we can offer you extension of Rs 10, 000 .

I said I have paid Rs55, 000 + 34, 500 for all my two contracts and you are offering me only 10, 000 which seems to be unreasonable and unacceptable .

I asked them why are you offering Rs10, 000 extension where I have paid 55, 000, they said because only one month is left in expiry of your contract, I said But I have raised the concern on the 3rd day of activation of contract, so it’s not my fault .

Finally the contract was ended in six months only .