[Resolved] JustRechargeIt — Recharge not received | |
I have recharged my Docomo for Rs 20.The amount has been deducted from my account but the recharge has been unsuccessful.The transaction JO[protected]. The Docomo Mobile number is [protected] dtd- 24.12.2015 . Was this information helpful? | |
Complaint marked as Resolved
JustRechargeIt customer support has been notified about the posted complaint. Verified Support Jan 06, 2016 JustRechargeIt Customer Care's response Dear Kuljeet Kaur,
Please note that for order number JO[protected] you have not done recharge to any Mobile number but you have tried to Top-Up your JRI Card. As checked the given Order Number was failed transaction and your bank account has not been charged for the same. In case your bank account has been charged then kindly provide us a screen shot of your bank statement outlining the charges, so that we can escalate the same to our payment processing company.
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
Regards
Customer Support Team
www.JustRechargeIt.com
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Ground Level, Varun Amin Villa, Dattatraya Road, Santa Cruz (W), Mumbai, Maharashtra, India - 400054
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Thank you for contacting JustRechargeIt.com
As per our records your transaction was an unsuccessful transaction and your bank account has not been charged at all for the unsuccessful transaction. We request you to mail us the screen shot of your bank statement showing the charge so that we can get the status from our payment processing company CCAvenue.
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
Warm Regards
Customer Support Team
JustRechargeIt.com