Jyoti Gas Geyser — Poor services of gas geyser company

Address:	Thane, Maharashtra
Website:	www.jyotigassales-services.com/gas-water-heater

Letter of complaint – services of gas geyser company

Date: 25th july 2016

Name of owner: jyoti gas geyser

Manager of business/shop: mr amit

Full address of owner/shop/business:
Gunaji entreprises,
Head office: 1, prema niwas, kasturba cross road no.7,
Borivali (E),
Mumbai – 400066
Contact no: 28084065/28084066

Dear sir/madam,

Myself ms. Sailee ashok parodkar (Daughter of the customer), i am writing the below letter on behalf of my mother, mrs ragini ashok parodkar.

On 15th december 2015, we purchased the gas geyser from jyoti gas geyser, below is the attached a copy of my receipt for your information.


I am writing to you because of the below issues;

• the service was not carried out with necessary skill, proper care and attention
• the material was not which was actually required

The gas geyser was installed by the technician on 18th december 2015 (Below is the copy of warranty card provided to us on the installation date).


Further, we had a regular use of the geyser till the 12th april 2016. Due to renovation at our place the geyser machine was deinstalled as we shifted to another location, till the time there was no use of the geyser. The renovation took almost 3 months & after everything was set up we thought to contact the company & get the geyser connected again. We contacted the service in charge ms. Sakshi jadhav, 27th june 2016 on her cell no. [protected], to which she informed us that the technician would come on 28th june 2016 to install the machine, but as per given details the technician didn’t arrived on the mentioned date. So we called her again on 28th june evening, to which she said that she provided us with the technician details, below are the same.
Name: mr nagendra kushwaha
Contact no: [protected]

Further, we contacted the technician immediately after speaking to ms sakshi, to check the with his time of visit to our place so that we can schedule our timings accordingly. The technician came on 29th june 2016. He installed the machine, but he didn’t had one part of the machine which was very necessary for connection, the part was vaisar what he told my mother, to which my mother told him that if he doesn’t has the same at the moment, do get the same tomorrow & connect for safety reason. To which the technician said that its ok if i don’t have it now, but at the same time he replaced the same part from one pipe to another, to which my mother confirmed with him is that ok if he is replacing the same, to which the technician firmly said that there could be no problem at all, it safe.


Incident 1:

Next day on 30th june 2016, my mother switched on the geyser in evening at 6:45 pm & she went to take shower at 7:00 pm. My younger sister was at home ms. Hruta & she noticed that mother didn’t turn up for long time, so she went & checked almost after 2 hours my mother came out of bathroom was that too she was partially incautious. After my mother came out, we called up local physician to check her & the physician clearly said that the case is critical & we had to admit her. We admitted her in karwa hospital, dombivli at 11:00 pm at night, also as instructed by dr karwa we did all the test i. E ct scan & mri scan. Once the reports were out doctor informed us that it was an attack to my mother brain. We did all the treatment as instructed by doctor & my mother was discharged after 5 days i. E on 4th july 2016.

Incident 2:

On 13th july 2016, i switched on the geyser in morning 7:00 am & once the water was ready i went to take shower. While taking shower i felt that some is wrong as i was losing my cautious & i tried my best to come of bathroom but i fell down. My father mr. Ashok parodkar noticed that i didn’t turn up for more than 25 minutes & that was surprising, as generally it takes 15 minutes for a shower. So he called my mother to check, they started calling me from out to which they didn’t get any respond from end & so they my father took a decision to break the door of bathroom & the action was applied immediately. Once the door was brooked they found me uncautious & fallen in bathroom with my eyes completely opened & my tongue was cut. Further, to which they called up our family physician to check me & the physician clearly said that the case is critical & i was admitted in karwa hospital, dombivli at 11:00 am in morning, as instructed by dr karwa we did all the test i. E mri scan & eeg. Once the reports were out doctor informed us that my eeg report is abnormal & it was fits, to which doctor asked us that do we have gas geyser at our home? Answer to which was yes!!!.

Further, doctor asked to us to check the same with the company if there is any problem with the gadget. My father, called up to the service in charge & requested her to check the machine. Next day the technician came to check the machine, below are the technician details;

Name: mr sandeep pathare
Contact no: +[protected]

The technician checked the machine & he informed my father that there was a heavy leakage of gas from the machine & the technician also communicated about the same to the service in charge. Further, we did all the treatment as instructed by doctor i was given discharged on 15th july 2016.

Moral of the story:

• we both, me & my mother without any of our mistake have to pay for our lives.
• without any medical history now because of these incidents have to take lifetime medication.

It doesn’t end here,

On 16th july 2016, my mother rang and spoke to service in charge ms. Sakshi jadhav to inform about the lenient work by the technician but she clearly said that ‘‘i cannot help you out in this matter, max to max what i can do is i can replace the machine for you”.

We were not expecting such answers, no apologies nothing from company’s end, not even a single call from there end to check what’s the status of their customer. (Isn’t this very rude??)

Further, my mother contacted to head office in which is located in borivli, the staff members were rude on call & every time even after speaking to same people we need to repeat the entire incident again & again. Then we requested staff to arrange the call back from the higher authority & finally after 2 days we received a call from mr amit whose is a branch head. We clarified the details to mr amit, to which he tried to convince us to use their machine after their maintenance, to which we declined.


Mr amit was a smart guy, when we declined the offer given by him, he was convincing my mother for the other product of their company in replacement to the geyser & that was a water purifier to which my mother declined & clearly stated that going forward we don’t want any product from company. Then mr amit stated that he would give us rs. 10, 000/- as a reimbursement for the incidents happened.

Now, we had spent approx. Rs. 65, 000/- because of their leniency in work, is that jusfiable?

Still we were polite & my mother just asked him, “if you cannot help us, can you please let us know what is the process to go forward with? To which mr. Amit was very rude & he said do whatever you want, i cannot help you ahead?

We are still waiting for the revert from the company, because even after informing them to take off the machine, no one from company had showed off till date. Now we are feeling insecure as the machine is still installed at our place.

Looking forward to hear from you soon, in order to take the further action.

If you wish to discuss this further, i am contactable by telephone/email at
Ms sailee parodkar
Email id: sailee. [protected]@gmail.com
Contact no: [protected]

Mrs ragini parodkar
Contact no: [protected]
Address:
Shree siddhi terrace,
A/1, 1st floor,
Sunil nagar, dnc road, dombivli (East) - 421201

Yours sincerely,

Ms sailee parodkar

Note: if you require any bills or any other document regarding the geyser, we can make the same available, do let us in that case.