Kaff Appliances India Complaints & Reviews

I have raise a service request on 19th of March with service no[protected], and the customer care person told me that the service person will visit within two days, but no one has visited till 5 days and again I called your customer care and they have sent the person on next day and the person visited is unable to solve the problem, and he told that he will visit next day with his senior person and solve the problem, but no one has visited till now and on saturday i have escalated with the senior customer care executive and he promised that he will see that the senior service person will visit on Monday and solve my problem.

But unfortunately no one has visited till now, is this the way u solve the problem by offering worst service from ur end and i will never recommend ur company to anyone, one of the worst after sales service.

Location: Ludhiana Punjab
Product: Kaff Automatic Hob
Issue: Glass Shelve of Hob is broekn and required to be replaced

I have already complaint to your concerned dealer, Employee Mr Abhay (Mobile-[protected]) regarding the same issue and now its been nearly a month i am following up the rectification of the error.
No one has turned around till date

earlier even I have filed a complaint with ref no[protected]
but till date waiting for reply and resolution of the issue

Pl do the needful

Regards
Gursharan Singh
[protected]
Ludhiana Punjab
INDIA

Repair / Servicing.

Contact Details[protected] /[protected] /[protected] /[protected].

Email Id - sridhar.[protected]@gmail.com

I have bought a Cooking Range (KGM 60) and Chimney (Albury DHC 60) on June 2020.
From then the Chimney Board got problems 3 times and went for repair and fixed, each time it took more than 30 - 45 days to complete the service request.
When we raised the issue on the Oven, technician checked with the water and said it's working, but we were never been able to use the oven for anything aside than storage o[censored]tensils. The gas top stand is very poorly designed and on multiple occasions the vessels with hot contents fell down while cooking. The rubber bush on the gas top stand came loose and broke in a couple of months. The small burner after 6 months became ineffective and not burning properly, the technicians say that's how it works.
Now the Glass on the front door blasted without any hit, when we were having a lunch we heard a blast sound in kitchen and saw that the Cooking range glass was shattered and all around the house.
We raised a complaint immediately, they mentioned the service technicians are busy and will attend the call within 48 hours.
It's been more than 8 days as of today and no one visited the location.
There's no information on this will be covered by the KAFF.
Very poor service and very poor product. Had a bad experience right from purchase, delivery, installation, servicing and even operations and utility.
There's no direct escalation contact provided for the customer service.

The only good thing is less wait time on the customer care toll free number. And they disconnect the call without even listening and providing proper feedback.

Chimney is making noise above the prescribed level, but they are unable to resolve it.
Hob knobs are defective from day one, These are damaged and I had been assured to replace it, but they don't have spare parts to replace.service center telling that we have sent request for spare parts, It is not done since one month.
Very pathetic and irresponsible after sales from kaff appliances.the complaint sms is here lodged on Feb 12, 2022 "Your req no is[protected]. Our Tech. will contact you shortly. Pls share HAPPY CODE 4369 once issue get resolved. Pls dial [protected] for further queries.KAFF"
No response is taken thereafter.

We bought a brand new machine which just Operated for an hour and stopped working
The company people came and took out the main Device claiming to put it back in 2-3 days
And now it's been 30 days with worst customer experience and yet pending the product replacement

Month of September I purchased chimney and stove. Recently auto clean in chimney and one burner ignite are not working. I raised complaint 16th Feb (Req No[protected]. no responds. Again i called and inform. Nothing happened.
Nearly waiting for 2week no information.
HUGE mistake by trusting KAFF. Please help me out this issue.

I have purchased hop top las aug and the product received was damaged however as installation was done the dealer is not ready to change..my complaint is still open and company is not bothered to support

Dealer aakar marketing
invoice 0522

Bought KAFF Rover DHC 60 Filterless Chimney on 8-Dec-2021.
After auto clean oil is not collecting in oil collector. Rather than it is dripping outside from motor housing and it falls either on the mesh cover or directly on the stove.

Waited for nearly 2 months to see if this works, but didn't worked at all.
Technician visited and he said nothing can be done and this product works like that.

I have already used Faber in my other houses but never got such issue.

HUGE mistake by trusting KAFF. I am looking to get the product RETURN and REFUND the amount.

Terribly upset with the extremely bad and shoddy service of Kaff chimney installation in Kalina area. After harassing me for one week for installation the technician who finally arrived said the earlier technician sent by the company fit the wrong ducting pipe. I am completely dissatisfied with Kaff. If new customers are treated this bad i shudder to think how existing customers may be suffering after buying their products.
NEVER AGAIN WILL I EVER BUY OR RECOMMEND KAFF.

Hi All

My kaff cooktop.burner has been broken. Kindly look into it on urgent basis.

Purchased a chimney a month back. After 20 days it stopped working. Tried to follow customer call complaints but Company is not responding properly.

Worst service ever provided. Looking

My mother and maid was cooking in the kaff stove and it suddenly blasted without any reason. It has injured my mother and she was lucky she just turned back when her maid called at the right moment. It has completely broken down and fell apart and also broke the same kaff chimney.
We called the shop and absolutely pathetic response from their side. I am not sure how pathetic the product and service is and how the life of people are endangered. I am planning to file a case against the company as this is endangering the safety of people.

Chimney is not working, warranty claimed service has removed the hydraulic motor and given for service. More than 03 months completed so far not rectified and continuously mailed to customer car no reply received.

Hopeless product …I’m facing problem from first day all the burners are cracked and extra fire is coming from the burners my all utensils are getting black….I complaint many times but no one listen to it …never take this product….I want to replace my cooktop

The touchpad chimney is not turning on. Last time it was repaired by Kaff Support who told that it is due to chip. Upon that we paid him for the new chip but after a few weeks its still not switching on. Please resolve the issue at the earliest.

Bought Kaff hob khb 60 br4 hob in Dec-2018. above model. within 3 years the burners wornned out, flames are uneven. complained to service center. the service person said to replace the burners which is costing around Rs.8000. warranty is only for 2 years. A burner bought for 16K with n 3 years we need to replace the spares in less than 3 years costing 50% of the cost. On the other hand bought Faber stove it is working in charm for last 15 years. why so poor quality burners are supplied with such a good brand KAFF? it is a normal 3 member family usage of burner.

I bought the kaff Hob this year and within 6 months...I encountered lot of problems and called service centre. They come and repair it..again I called, I have spent nearly 3000 and now the service guy says there is problem in the burner. Ignition is not working too.Need to change. Why is the quality so low. I need this to be replaced free of cost.

Date of purchase-16/10/2021
Date of Installation - 19/10/2021
Date of Complaint- 22/10/2021
Dates of call to customer care-18/11/21, 16/11/21, 10/11/21, 08/11/21, 31/10/21, 26/10/21, 23/10/21, 18/10/21, 16/10/21
We have purchased kaff chimney from authorized kaff store in bhopal (m.p) on 16.10.2021 .chimney was purchased on dusshera under diwali dushssera offer of extended warranty of 2 year. Chimney was opened by the person came to install .after opening box LED glass of chimney found damaged and guy told us he will replace it tomorrow.after that I have called so many times to customer care to replace that glass but no one came to replace it till today .we have called service head of bhopal (number given by customer care)and the seller of chimney so many times no result. And extended warranty promises were also fake.i have asked to register for extended warranty on kaff website after so many calles for job card(which is not provided to us by installation person), I have successfully registered but I have not got any mail for confirmation that I have got that extended warranty. I have called customer care approx 10 times to complain above two matters. Kaff has very very bad service .Can you please resolve above issues .

KAFF burners are always poorly functions and end up having bends and the part replacement takes months and no follow up from the company. very poor services and follow ups. Being an architect myself, i don't recommend this to any of my clients. such pathetic services.