Kaff Appliances India Complaints & Reviews

Hopeless product …I’m facing problem from first day all the burners are cracked and extra fire is coming from the burners my all utensils are getting black….I complaint many times but no one listen to it …never take this product….I want to replace my cooktop

The touchpad chimney is not turning on. Last time it was repaired by Kaff Support who told that it is due to chip. Upon that we paid him for the new chip but after a few weeks its still not switching on. Please resolve the issue at the earliest.

Bought Kaff hob khb 60 br4 hob in Dec-2018. above model. within 3 years the burners wornned out, flames are uneven. complained to service center. the service person said to replace the burners which is costing around Rs.8000. warranty is only for 2 years. A burner bought for 16K with n 3 years we need to replace the spares in less than 3 years costing 50% of the cost. On the other hand bought Faber stove it is working in charm for last 15 years. why so poor quality burners are supplied with such a good brand KAFF? it is a normal 3 member family usage of burner.

I bought the kaff Hob this year and within 6 months...I encountered lot of problems and called service centre. They come and repair it..again I called, I have spent nearly 3000 and now the service guy says there is problem in the burner. Ignition is not working too.Need to change. Why is the quality so low. I need this to be replaced free of cost.

Date of purchase-16/10/2021
Date of Installation - 19/10/2021
Date of Complaint- 22/10/2021
Dates of call to customer care-18/11/21, 16/11/21, 10/11/21, 08/11/21, 31/10/21, 26/10/21, 23/10/21, 18/10/21, 16/10/21
We have purchased kaff chimney from authorized kaff store in bhopal (m.p) on 16.10.2021 .chimney was purchased on dusshera under diwali dushssera offer of extended warranty of 2 year. Chimney was opened...

KAFF burners are always poorly functions and end up having bends and the part replacement takes months and no follow up from the company. very poor services and follow ups. Being an architect myself, i don't recommend this to any of my clients. such pathetic services.

My chimney was not working so i contacted jaipur customer care no and they provide me a technician. technician came and repair our chimney and charges ₹4000 and after some days it again stopped working so i called back on technician no and customer care many times but nobody bother to respond to call. after so many efforts customer care jaipur again provided me a technician and he came and repair the chimney and charges ₹6000 and not provided any bill even though we asked it many times. again after 10 days it stopped working and now neither techinician nor customer care service is replying to our call. we are mentally pissed off of calling again and again and wasting my time on such pathentic appliances

I purchased Kaff Albury chimney, newly purchased almost 3 month back, giving problems even after repairs by Kaff executive. Its auto open panel got faulty on the 2nd day o[censored]se. After complaining on helpline, Kaff executive came, removed the panel, took it with him and came after almost 20 days to refit. It hardly worked ok for almost 3 weeks and again panel is hanging now.
Our experience with Kaff is too bad.
Please change the product, if it has to go faulty again and again

Within two weeks one of my burners auto ignition not working.
I had a HIndware 4 burner hob for 7 years. Working almost fine .But at last their pan support not available. So I decided to buy a new one from Kaff.

With reference to the subject cited above, I invite your kind attention to the fact that I, Sri Sanjeev Kumar Sahu have been deprived of the Missing Frame in Pantry Unit from K911SC (M) on order SO/GGN/2122/11262 due to which I am unable to install the said unit and use the said unit till date.
I have paid an amount of Rs. 17, 951/- (Rupees Seventeen Thousand Nine Hundred and Fifty One) only while purchasing the pantry unit from the...

I bought a chimney in May, got it installed and started using from 21 September.
The chimney is not working it so l only worked in the beginning 15 days and now the chimney does not folder anything keeping the while house in smoke.
The filter cleaned process was said to remove oil but it does not happen as well.
I tried to contact the person who installed the chimney but he is also not visiting.
The customer service number in Google is pathetic and replied once saying warranty card check karo. That's it after that did not reply even the actual question.
Never expected this from such a great brand.

Bought this on october 2019, installed after a few months. After a few months about April 2020 had an issue, burner not working, heating of the knob and tempered glass. we are using a separate stove as two burners were not working. Service person came around july 2020 after repeated calling and told some sensor problem and the part has to be replaced. Replaced the part only by April 2021. Even while repairing the knob had to be held for igniting,...

I bought kaff maintance free chimney Feb2021 now its motor sound too bad within 6-7 month.
Your engineer said that motor would be repaire or other parts costs applicable.

Your product worthless not satisfied or buy it again any other product.

My complaints for sink pipe...pipe was too short

I have a chimney only 1 year old and while cleaning the fragile hook on the baffle plates broke .
Registered a complaint and service man came to visit .He was rude and bad attitude .
He told that baffle plates needs to be changed which would cost around 1600 for both and we won't get a single pair (only one is broken), have to order in pairs .
Kindly do the needful action .

Receipt -Zen Enterprises (Not Kaff), 15/1/1F, Mayur Bhanj Road, Kolkata -700023 .Contact -[protected]/[protected]

Poor Service and High charges for providing services .

Service request not attended

My Kaff hob igniter has been govong me problems from thw day i ourchased it and recently when i called Kaff service to repair it and set the flame right they came and were not able to remove the screw and so we permitted them to cut the screw head.
But the service person damaged the base and left the cut screw as it os and left.
We noticed it a few days later and when we called to complaon he said me may need to replace it .
Whose responsibility is it to replace it if the service person damages it
The service person says i need to pay and replace it but why should i pay for it when the damage was done by them?

I had complained to Kaff regarding my h
Hob igniter which has been giving me problem since the day i have purchased the Kaff Hob. Also i wanted to adjust the flame.
Service person came and could not take out the screw and said he would need to cut the screw to open the hob.
We permitted him to cut the screw but he damaged the base in the process and left the half cut screw as it is and serviced and left.
We noticed that he had damaged the base a few days later n now he says we may need to change the base.
Whose responsibilty is it to pay for the new base.
It was the service person who damaged it but he says we need to pay for the new base.
Is this how you Kaff does service for their appliances?

We have 3 burner gas hob, the ignition device is not working as well as one burner is also not working properly

Kaff india has a very bad customer service line.
September 7 I called the customer service, they ask me to book an Appointment for Cooker Hoods from their website.
Their website give error while submitting the form
Kaff online chat will only take sales request and no complaint registration
I had to send a message to 56677 where my messages will be charged to get a callback from them.

I am still unable to contact the company to raise a complaint.

This is the second request for too much noise in the chimney and the usual revert from the company is 3 days from the time of complaint registration.

Is this how a company works in India who doesn't give any value to their customers