Kaff Appliances India Complaints & Reviews

My chimney was not working so i contacted jaipur customer care no and they provide me a technician. technician came and repair our chimney and charges ₹4000 and after some days it again stopped working so i called back on technician no and customer care many times but nobody bother to respond to call. after so many efforts customer care jaipur again provided me a technician and he came and repair the chimney and charges ₹6000 and not provided any bill even though we asked it many times. again after 10 days it stopped working and now neither techinician nor customer care service is replying to our call. we are mentally pissed off of calling again and again and wasting my time on such pathentic appliances

I purchased Kaff Albury chimney, newly purchased almost 3 month back, giving problems even after repairs by Kaff executive. Its auto open panel got faulty on the 2nd day o[censored]se. After complaining on helpline, Kaff executive came, removed the panel, took it with him and came after almost 20 days to refit. It hardly worked ok for almost 3 weeks and again panel is hanging now.
Our experience with Kaff is too bad.
Please change the product, if it has to go faulty again and again

Within two weeks one of my burners auto ignition not working.
I had a HIndware 4 burner hob for 7 years. Working almost fine .But at last their pan support not available. So I decided to buy a new one from Kaff.

With reference to the subject cited above, I invite your kind attention to the fact that I, Sri Sanjeev Kumar Sahu have been deprived of the Missing Frame in Pantry Unit from K911SC (M) on order SO/GGN/2122/11262 due to which I am unable to install the said unit and use the said unit till date.
I have paid an amount of Rs. 17, 951/- (Rupees Seventeen Thousand Nine Hundred and Fifty One) only while purchasing the pantry unit from the authorised site of your good office i.e. kaff.in. Thereafter the said unit was delivered on 15/08/2021. While the matter stood thus and after receiving the pantry unit, I was astounded with the fact that a frame was missing in the said unit due to which it was impossible on the part of the technician to install the same. After becoming aware of such a situation, without wasting a single moment, I contacted the team of Kaff Appliances (India) Pvt. Ltd. to solve the issue as soon as possible.

It is imperative to mention here that the team of Kaff Appliances (India) Pvt. Ltd. astonishingly denied the fact that there was no missing frame in the said unit vide its email dated 04th Oct. 2021, which is a completely bogus statement averred by your team to commit fraud on your part. It is further pertinent to mention that in spite of my repeated reminders, there is no positive response from the team for the reasons best known to it.

I bought a chimney in May, got it installed and started using from 21 September.
The chimney is not working it so l only worked in the beginning 15 days and now the chimney does not folder anything keeping the while house in smoke.
The filter cleaned process was said to remove oil but it does not happen as well.
I tried to contact the person who installed the chimney but he is also not visiting.
The customer service number in Google is pathetic and replied once saying warranty card check karo. That's it after that did not reply even the actual question.
Never expected this from such a great brand.

Bought this on october 2019, installed after a few months. After a few months about April 2020 had an issue, burner not working, heating of the knob and tempered glass. we are using a separate stove as two burners were not working. Service person came around july 2020 after repeated calling and told some sensor problem and the part has to be replaced. Replaced the part only by April 2021. Even while repairing the knob had to be held for igniting, if we take our hand it will get off. About knob heating the service person tells me that it will get heated only, how can they manufacture something like this. Somehow he managed show it working. The next day it stopped working. Complained again to no avail with second corona wave. Again calling many times. These service people close our complaints every time quoting the customer was not available or he asked that will call back. I am surprised how they can close the complaint without completing the work. No service call regarding whether the service was finished or satisfactory. Worst service ever. The hob of around Rs. 30, 000/- is just occupying space without any use.

I bought kaff maintance free chimney Feb2021 now its motor sound too bad within 6-7 month.
Your engineer said that motor would be repaire or other parts costs applicable.

Your product worthless not satisfied or buy it again any other product.

My complaints for sink pipe...pipe was too short

I have a chimney only 1 year old and while cleaning the fragile hook on the baffle plates broke .
Registered a complaint and service man came to visit .He was rude and bad attitude .
He told that baffle plates needs to be changed which would cost around 1600 for both and we won't get a single pair (only one is broken), have to order in pairs .
Kindly do the needful action .

Receipt -Zen Enterprises (Not Kaff), 15/1/1F, Mayur Bhanj Road, Kolkata -700023 .Contact -[protected]/[protected]

Poor Service and High charges for providing services .

Service request not attended

My Kaff hob igniter has been govong me problems from thw day i ourchased it and recently when i called Kaff service to repair it and set the flame right they came and were not able to remove the screw and so we permitted them to cut the screw head.
But the service person damaged the base and left the cut screw as it os and left.
We noticed it a few days later and when we called to complaon he said me may need to replace it .
Whose responsibility is it to replace it if the service person damages it
The service person says i need to pay and replace it but why should i pay for it when the damage was done by them?

I had complained to Kaff regarding my h
Hob igniter which has been giving me problem since the day i have purchased the Kaff Hob. Also i wanted to adjust the flame.
Service person came and could not take out the screw and said he would need to cut the screw to open the hob.
We permitted him to cut the screw but he damaged the base in the process and left the half cut screw as it is and serviced and left.
We noticed that he had damaged the base a few days later n now he says we may need to change the base.
Whose responsibilty is it to pay for the new base.
It was the service person who damaged it but he says we need to pay for the new base.
Is this how you Kaff does service for their appliances?

We have 3 burner gas hob, the ignition device is not working as well as one burner is also not working properly

Kaff india has a very bad customer service line.
September 7 I called the customer service, they ask me to book an Appointment for Cooker Hoods from their website.
Their website give error while submitting the form
Kaff online chat will only take sales request and no complaint registration
I had to send a message to 56677 where my messages will be charged to get a callback from them.

I am still unable to contact the company to raise a complaint.

This is the second request for too much noise in the chimney and the usual revert from the company is 3 days from the time of complaint registration.

Is this how a company works in India who doesn't give any value to their customers

Dear sir, I bought kaff BLH 604 from Kaff.in. Invoice # GGN/21­22/01777
The hob stove knob is heating up too much and unable to touch during cooking. My family members already had many incidents of burn on hands but not severe luckily. I called customer care to register complaint. Service men confirmed this product has heating issue and suggested to try bigger model. I am requesting Kaff customer care and service manger Saurabh to help, but they are not responding correctly. Customer care told they will escalate but till today no one called me. Saurabh service Manager Bangalore is accusing me that I am lying and no other customer has heating issues, he is asking me go for plastic knob. I checked with service men on plastic knob, as I thought he also confirmed that it will melt.
I am under lot of displeasure with customer care and service with Kaff.in

Pleas help to return the product and get back my amount spent around 35 thousand rupees.

Regards,
Vinay

Damaged hobs damaging kitchen utensils plate is corrosed

I have purchased built-in hob & chimney directly from website, sales invoice is attached with mail. After receiving the product nobody dare to call for installation & no response from customer care.
In regards to my work i get it installed, however from the very beginning it has issues. On 08 Aug, a short circuit happened & it nearly burns my kitchen. I request you to take this product back & refund me the money.
However, your chimney is working fine & I am happy with the product.

Installed Kaff chimney / Hood on the 07th August 2021 . At that time there was a noise (metal contact ), which was pointed out to the technician . Now within three days the noise level and vibration level has increased beyond acceptable limits . Issue to be attended immediately before there is more damage to equipment and persons ( it is becoming unsafe for use ). i have the audio recorded of the noise . Will send send through my email i.d. ghosh.[protected]@gmail.com, as unable to send through this system . Order no. 40231

Mob. no. [protected] / [protected]

We have been having problems with our table top hob burners right from the day of purchase.

We had raised a complaint and your service enggs after visit had stated that the burner has to be replaced.
It is now more than nine months since our purchase and no action has been taken.

We spoke to your Service head Mr. Ramesh in Chennai who promised action by 15th July for which we told him we will give time till month end.

Unfortunately nothing has happened till date and when we called Ramesh he stated casually that he is still awaiting approval

My chemany in not working 5 day complain but not solow my ishu my complains no[protected]