Kaff Appliances India Complaints & Reviews

Kaff one of the worst customer service I have ever seen. I would advise who ever is buying kaff do not buy their appliance or else you are stuck with them. Never respond to complaints. You will be running from pillar to post just to get a hold of their technicians....

This is in regards to the delivery of a broken chimney on 30th Nov at my place in Balangir, Odisha. When I called Customercare to get the technician to install (Request#[protected] on 2nd Dec, I found that the glass of the chimney was shattered. Also the main chimney was not looking in good shape. I have lodged a complaint through the customer care (Complaint#[protected] but after few days when I followed up with them the complaint was closed and when asked the reason they said they don’t know the reason of it and someone will call me back to tell the exact reason. Still no response from them. I have also sent several emails but none of them are answered.

We have raised request for service in the first week of November. No one even bother to attend the service. Customer care center provides robotic response. Our service person will call you. our req no is[protected].

Really disappointed with KAFF’s inbuilt HOB and the after sales service.

The big burner of the inbuilt HOB has not been working properly since first week. The flame would cut off while cooking and this is causing gas leak which is hazardous for mu family.

Another issue is the knobs gets super hot while cooking and this has burnt the hands of mu family members when they are trying to turn off the stove. br...

I bought kaff built in hob...but I regret to have bought it. The burners require replacement every year. The flames run orange and the metal of the burner contracts after usage. used to have old indian regular gas stove, but that never had such problem. I feel being an international company the product should be work class...but unfortunately the product doesn't live up to the standard expected. The year on year purchase of the burners is too high. I regret to have bought kaff.

Chimny lock is ded

The four burner gas stove giving some problem. it is making red flame and some noises while using. The service person told to replace entire burners which will cost 9000/-. In that case a new table top can be purchased . Now i have to close the hole with fine granite and arrange good looking table top to have safety and peace of mind. The third party service providers are trying to loot by replace entire burner set which is not required. It is always better buy good indian brand unless have filthy money to thtow.

I am from Chandigarh. I had taken a smoky chimney for home kitchen from Rasika Electro Zirakpur on 7/11/2020. Due to business relationship I agreed to take the bill later. When the mechanic comes to install the chimney, he asked me to send his hand but today he has not done anything till 17/11/2020 and the dealer Rahul Singla is not even picking up the phone. I am very upset.

I bought a chimney on 29th of September and due to noise issue I raised a complaint on 7th Oct 2020. I can’t think of worst customer service than this.its more than a month now no resolution has been provided. Called many times on cc number talked to Asha from head office, Priya enterprise(Delhi) but they don’t have any clue what’s going on . I have not used this chimney and the horrible experience with Kaff support has made the trouble double. Are you guys just here to eat hard earned money of customer ????

My case number is[protected]

I wanted service for my kaff hob, but the call was outsourced to a third party . Very poor servicing and they do not have any spare parts with them, nor they are aware of their price. They asked that they can arrange the spare parts on request but how the authenticity is guaranteed if there Is no labeling.
My burners are deshaped and melted which is not expected from a brand like kaff

I have a HOB of kaff model NO. NQ 600 BG. The kaff the said OEM is not having the replacement glass even I am ready to pay for that. Kaff has very poor after sales service. All are requested to kindly look into Kaff's poor sales and service. My complaint No. is[protected] dated 19.10.2020. it will be better if I had purchased some other company hob.

K B Malhotra

I buy a chimney from (bath plaza dhulian murshidabad west bengal) on 22/10/2020. but till now they not install it or supply the prouct.

I am very fadeup with Kaff services as I purchased Chimney (PRIMADH60) on[protected]. Now I want to extend chimey Pipe so called to service provider for this, it's almost 10 days passed to taking regular follow up but nobody is coming his name is Karthik, mob no - [protected], I will never suggest to anyone to purchase Kaff product as services are not good.You guys are just selling product but no one cares about customer satisfaction....

I have bought KAFF chimney from KAFFindia website. Received parcel totally damaged. After calling 1 month to KAFF HO received replacement and that is also damage. Didn’t accept the parcel sent back. I am calling and sending emails for refund which they aren’t responding.

To whom so ever it may concern

I am writing this in reference to my complaint reporting the accident that happened last today in my kitchen because of your stove. So maid was preparing breakfast and then the stove blasted suddenly causing the glass to break into innumerable pieces. Please find the pictures attached in the mail. I am highly disappointed in the quality of your stove and how risky it is for us to use it after...

Complaint ID[protected]
The Start Switch on Microwave Oven was not working. On 30/08/2020 your engineer attended this and it started working and we paid Rs. 450/- as demanded.
After three days it has again stopped working
Please get it examined and rectify the problem .
KAFF payment receipt is attached
R C Kesar
Mob [protected]

We purchased a three set burner hub. The middle burner is not catching the fire properly. The fire gets spread all across.

I have recently taken, kaff hob, chimeny and oven, wherein i have been charged 1910 rupees for installation. The service technician has done nothing for oven he just came and unbox the oven and put the oven plug in switch box. Money is not an issue but just to put plug in switch he charged 450 rupees.
Also service technician said other person will come for installation or to explain the product.
Pathetic service

There is no cancel options on your website secondly when we just called to customer care they told drop a mail to [protected]@kaff.in, please cancel my order and make refund ASAP

Demo required for demo for my built in oven