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Kaff Appliances India Complaints & Reviews

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Last updated Jan 31, 2024
Complaints 563
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28
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Kaff Appliances India Phone Numbers

Phone
+91 12 4487 3000
102
46
Fax
+91 12 4408 1096

Kaff Appliances India Website

Kaff Appliances India Head Office Address

Malibu Arcade, First Floor, Malibu Towne, Sohna Road
Gurgaon
Gurgaon District
Haryana
India
122101

Kaff Appliances India reviews & complaints page 7

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P
Pradeep Nen
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Chimney duct pipe installation

I bought a chimney on Dec 30 and the technician came and drilled two holes and placed the Chimney without placing the scuff plate and duct pipe. He told that he would get an aluminum pipe(next day) and it would cost 1500/-. He charged me 570/- for placing the chimney on the wall without connecting the duct pipe. I bought a duct pipe and called him the next day and he told that he would charge extra Rs.300 to fit it. I called his manager and...
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P
Pathansaif
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kaff microwave

Kaff one of the worst customer service I have ever seen. I would advise who ever is buying kaff do not buy their appliance or else you are stuck with them. Never respond to complaints. You will be running from pillar to post just to get a hold of their technicians....
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M
Mukesh Samantaray
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Received a broken chimney

Address:In front of Salonee Fancy Store, Adarsha Pada, Balangir, Odisha, 767002

This is in regards to the delivery of a broken chimney on 30th Nov at my place in Balangir, Odisha. When I called Customercare to get the technician to install (Request#[protected] on 2nd Dec, I found that the glass of the chimney was shattered. Also the main chimney was not looking in good shape. I have lodged a complaint through the customer care (Complaint#[protected] but after few days when I followed up with them the complaint was...
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K
kaushik29
from Bengaluru, Karnataka
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No Service

We have raised request for service in the first week of November. No one even bother to attend the service. Customer care center provides robotic response. Our service person will call you. our req no is[protected]....
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S
Sameeru718
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KAFF inbuilt HOB

Really disappointed with KAFF’s inbuilt HOB and the after sales service.

The big burner of the inbuilt HOB has not been working properly since first week. The flame would cut off while cooking and this is causing gas leak which is hazardous for mu family.

Another issue is the knobs gets super hot while cooking and this has burnt the hands of mu family members when they are trying to turn off the stove. br...
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M
Megha Abraham
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Kaff built in hob

I bought kaff built in hob...but I regret to have bought it. The burners require replacement every year. The flames run orange and the metal of the burner contracts after usage. used to have old indian regular gas stove, but that never had such problem. I feel being an international company the product should be work class...but unfortunately the product doesn't live up to the standard expected. The year on year purchase of the burners is...
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J
Jaspal Singh Ghai
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Kaff chimney lock problem

Address:tibba road ludhiana punjab 141007

Chimny lock is ded...
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R
Rakasi Srinivasa Reddy
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The service with spares is 9000/- product is 20000/-,

The four burner gas stove giving some problem. it is making red flame and some noises while using. The service person told to replace entire burners which will cost 9000/-. In that case a new table top can be purchased . Now i have to close the hole with fine granite and arrange good looking table top to have safety and peace of mind. The third party service providers are trying to loot by replace entire burner set which is not required....
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ਕਮਲਜੀਤ ਸਿੰਘ
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Dealer's bad service

Address:Zirakpur Punjab 140603

I am from Chandigarh. I had taken a smoky chimney for home kitchen from Rasika Electro Zirakpur on 7/11/2020. Due to business relationship I agreed to take the bill later. When the mechanic comes to install the chimney, he asked me to send his hand but today he has not done anything till 17/11/2020 and the dealer Rahul Singla is not even picking up the phone. I am very upset....
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S
Sanjeevmail2005
from Delhi, Delhi
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Never ever buy Kaff appliance you will regret

I bought a chimney on 29th of September and due to noise issue I raised a complaint on 7th Oct 2020. I can’t think of worst customer service than this.its more than a month now no resolution has been provided. Called many times on cc number talked to Asha from head office, Priya enterprise(Delhi) but they don’t have any clue what’s going on . I have not used this chimney and the horrible experience with Kaff support has made the trouble...
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P
pooja snehi
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No genuine spare parts available.

I wanted service for my kaff hob, but the call was outsourced to a third party . Very poor servicing and they do not have any spare parts with them, nor they are aware of their price. They asked that they can arrange the spare parts on request but how the authenticity is guaranteed if there Is no labeling.
My burners are deshaped and melted which is not expected from a brand like kaff...
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I have a HOB of kaff model NO. NQ 600 BG. The kaff the said OEM is not having the replacement glass even I am ready to pay for that. Kaff has very poor after sales service. All are requested to kindly look into Kaff's poor sales and service. My complaint No. is[protected] dated 19.10.2020. it will be better if I had purchased some other company hob.

K B Malhotra...
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Z
Zylo
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Pruduct not supplied

I buy a chimney from (bath plaza dhulian murshidabad west bengal) on 22/10/2020. but till now they not install it or supply the prouct....
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S
SudeepSSS
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Service provider of Kaff

Address:101/141, Patel Marg Mansarovar Jaipur, 101/141

I am very fadeup with Kaff services as I purchased Chimney (PRIMADH60) on[protected]. Now I want to extend chimey Pipe so called to service provider for this, it's almost 10 days passed to taking regular follow up but nobody is coming his name is Karthik, mob no - [protected], I will never suggest to anyone to purchase Kaff product as services are not good.You guys are just selling product but no one cares about customer satisfaction....
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Address:Gurgaon

I have bought KAFF chimney from KAFFindia website. Received parcel totally damaged. After calling 1 month to KAFF HO received replacement and that is also damage. Didn’t accept the parcel sent back. I am calling and sending emails for refund which they aren’t responding....
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S
Sunny Girdhar
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Gas cooktop

To whom so ever it may concern

I am writing this in reference to my complaint reporting the accident that happened last today in my kitchen because of your stove. So maid was preparing breakfast and then the stove blasted suddenly causing the glass to break into innumerable pieces. Please find the pictures attached in the mail. I am highly disappointed in the quality of your stove and how risky it is for us to use it after...
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Complaint ID[protected]
The Start Switch on Microwave Oven was not working. On 30/08/2020 your engineer attended this and it started working and we paid Rs. 450/- as demanded.
After three days it has again stopped working
Please get it examined and rectify the problem .
KAFF payment receipt is attached
R C Kesar
Mob [protected]...
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Address:Shradha Bhawan, Rajendra Nagar, Madhupatana, Cuttack 753010

We purchased a three set burner hub. The middle burner is not catching the fire properly. The fire gets spread all across....
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S
Senticia
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installation charges

Address:Lodha Amara Casa celeste Wing 32 B flat 1102 kolshet road thane

I have recently taken, kaff hob, chimeny and oven, wherein i have been charged 1910 rupees for installation. The service technician has done nothing for oven he just came and unbox the oven and put the oven plug in switch box. Money is not an issue but just to put plug in switch he charged 450 rupees.
Also service technician said other person will come for installation or to explain the product.
Pathetic service...
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S
subrat.sahoo
from Gurgaon, Haryana
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Refund of cancellation

There is no cancel options on your website secondly when we just called to customer care they told drop a mail to [protected]@kaff.in, please cancel my order and make refund ASAP...
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