General Manager Kaff
India
This is with regards to my complain lodged at your customer care on 10 sept that our chimney was not functional..repeated follow up with the gurgaon center and then hyderabad local center ph[protected] but for 1 month no technician was sent.
After a month technician Ravi visited and mentioned a blower problem he said he would replace it but never came back for 2 weeks on following up again technician sreenivas came and said he needs to check he removed the chimey dismantled and left saying motor problem. Gain after follow up he came and took the motor after a week . we were told the repaired motor would be installed but again no response . He came again 18 nov and cleaned the chimney and took 1250 rs for servicing and refused to give a receipt, the chimney is still not working ..Mr prashant from the service center who is the head has said he will senda technician but no one has come till today. Mr srinivas from Kaff hyderabad assured me that things would get rectified i spoke to him 2 days back... but still nothing. Also the company should note technicians are taking money for deep cleaning servicing and refusing to give receipts...i have repeatedly asked for a receipt for 1250 paid for chimnet service and cleaning and hob service and cleaning1250 andrS 400 but not got it
The moto problem is not solved and chimney not working
Is this the kind of service kaff believes in.
I willnever recommend or buy a kaff product again
Regards
Anita
Hyderabad Was this information helpful? | 
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