Kaff Appliances India — Irresponsible Customer Care

Address:	Bangalore, Karnataka
Website:	www.kaff.in

I purchased last year four KAFF appliances - Hob, Chimney, Oven, and Microwave Oven. At the time of installation, done by their technician one Mr Raju, it was found that the ignition-stone is loose. He had told that it would attended "shortly". It never happened. I also kept on ignoring it till last month when the stone became very loose. Then, I called the KAFF customer care at [protected] on 17-Sep-2015. Two persons visited my home on 19-Sep-2015, out of which one number is [protected], who connected me to one Mr Naveen [[protected]]. The persons took one copy of my sales invoice also and told they would come back next week with a new stone to change within warranty. No one came. Then, since last week, I am chasing [protected] and [protected] (Naveen). Mr Naveen is simply bluffing me - he told last Saturday that he would come on Monday (yesterday). He did not come. I did not attend my repeated call yesterday. Then, I left a message. He did not respond. Then, in the afternoon, he told his person is on the way and reach by 4.00 PM. No one came. This is the way a KAFF customer is given the "CARE". After you buy the KAFF appliance, only GOD help you for any post-sales customer care. Please take your own decision after reading this story whether to buy a KAFF appliance or not.