Kaff Appliances India — Kaff 4 burner gas stove

Address:	560027
Website:	Kaff Home Applainces Customer / Service Centre

The complain is from bangalore -560027

We have an 4 burner gas stove in our md residence and we have lodged a complaint on date 11 jan 2017 regarding that the stove one burner is not in function and the complaint number - kf57002 in the name of swetha. There was no any call from the technician/ service centre after the complaint have registered to till date & and i was frequently following the complaint through the customer care there answer is we will reach you in half an hour or within a hour and later on there is no call from the customer care / service centre regarding the complaint and at last when i called again for customer care on 24 jan 2017 they said that the complaint have been closed as the issue solved. My question is that when the technician not attended the complaint and even not called regarding the complaint then how can the complaint been closed and it is the duty of customer care when once the complaint been registered to follow the complaint or to call the customer who had registered the complain saying that is the issue been solved or not.

I found two customer service worst till now one is samsung customer service for refrigerator but your are worst than that atleast samsung customer doesn't close the complaint till they confirmed from the customer but your service / customer centre are worst than that.

Complaint dt – 11 jan 17
Complaint no – kf57002