Kaff — Installation of my chimney

Address:	Gurgaon, Haryana, 122101
Website:	www.kaff.in

I purchased a chimney model no. Kaff ELBAA 900m3/h online from paytm. on 31.12.2016 i had raised a request for the installation of the same with the request number KF53977. i was told that the installation engineer would contact me within the next 48hrs and i shall have to bear the installation charges to which i had agreed. i waited for 1 week from then yet no one contacted.then on 09.01.2017 i called up the toll free no once again and i was told by the customer service representative in an apologetic tone that it will definitely be done in the next 48hrs and this matter will be conveyed to the higher authorities who will again contact me clarifying the reason behind this. and still the second request goes unheeded. now can i know the real motive behind this non compliance to the commitments and what should the company take as a measure so that the unfateful customers do not fall a prey to this time and again??