Kalyan Jewellers Complaints & Reviews

I am Nirmala T.K. Customer of your Kalyan Jewelry. Yesterday I paid a 2000 online payment. Debit in my bank account but not showing in your Kalyan transaction please check and resolve this issue as soon as possible sir

Hello kalyan jwellers team
We are facing problem here there are very bad customer service treatment
And they are not properly handle and we are waiting last 1 haur but staff are not response properly.
Today litterlly feeling embarrassing.
kindlly request to you please Maintain customer services .
We are old customer of kalyan jweller. and if we are not getting proper response here, then we will have to think elsewhere.

Thanks
Anita sandhyan
Bhopal

1 year back I gave 10000 in advance to kalyan jewellers, tirunelveli, tamilnadu... They said this is diwali offer for you.. you can purchase gold when ever you need ... But they didn't mention about due date... I also not noticed... Now I gave that offer receipt... They said due date is passed. Now I need my money... Or old gold price Jewell. If they told about due date... I will not wait or let my money to your company... I ask you.. what is the offer for me to put 10000 before a year... Because gold value increased manually... But what about my money value... I need best answer... 10000 is the biggest for us...

I paid 2 installment of a scheme out of which i received receipt of only one payment. The payment which i made of rs 5000 is not showing. I made payment through google pay and amt is deducted from my account but it's not even showing in payment column. I called the kalyan store where they gave me this scheme. I tried call center no one is responding. Plz look into this matter. Mail me on [protected]@gmail.com for more detailed or contact me on [protected]. An humble request plz look i to this matter as early as possible

I have purchased gold and I feel something is suspecious during payment.

I have payed the amount before taking the ornament when the gold rate is 4600

Initially they told me that they are charging 18.5% again they reduced it to 16.5%

During payment they asked me to pay for 18.5% and told told me that I was supposed to pay amonunt of today's rate for the 18.5%

Please call me so that I can give invoice details and others in details

19-sep-20: we were charged inr 3471 as insurance as part of total payment of inr 390, 000. But no insurance component appeared in the bill and no insurance document was provided. Mistake was acknowledged and we didn't get a credit note, just a sorry. First time buyer at kalyan and terrible experience.

I took a plan of 11 mont gold installment scheme unfortunately i lost my job and when went back they were telling they will pay only 4k but its a 10 k amount i am read to buy gold for 10k or more but they are not agreeing

Hi Team,
I have bought Rani haar from Kalyan jewellers Pune Magarpatta branch on 19/6/2016.haar net weight mentioned is 43.860 and beads weight mentioned is 0.270

In this Corona crisis, I need money, so I went to reputed jewellers to sell my haar .After taking out beads and melting I have got 42.072

I have video proof, bill .My bill number is HPRGK003288 in the name of Venkat panuganti. Please assist us :[protected](Venkat)

My issue has been resolved successfully by Kalyan jewellers Punjagutta staff

Dear kalyan jeweller team,
I purchase 22 carat gold bangles on 27 july 2020, when the rate of 24 carat gold was approx 51820/- so it may be possible that 22 carat gold will be approximately 48k or 49k but the south ex (Delhi) outlet charge rs 50800/- for 22 carat gold.
My bill number is stegpsc00658 dt 27/07/2020 in the name of rajiv kumar.
Please check & confirm, is the rate of gold is correct or not?
We really trust kalyan jeweller so don't expect such type of thing.

Rajiv kumar
[protected]

Sanjay misra supervisor in kalyan jewellers in ahmedabad not answering in satisfied.

We have ordered gold for marriage and was provided a date from a sales rep that they will come and collect the money. However when the date came, the corona pandemic was happening and the sales rep confirmed that he will visit us later to collect the money.
Now, he visited us telling that we need to pay the gold rate of today (27 may 2020) as we missed the appointment (Which was rescheduled by the sales rep)
When we called, he threatened us asking us to move legally if we want to.

I have purchased silver bracelet on 15/05/2020 from Kalayan Jewellers...if we check online the silver rate lies between 45 to 47 per gram but they charged 55 rate. I asked why it was charged hike they said about market tax..i dont know where this tax comes from.

I purchased a nose of 0.08. Carat from kalyan jewellers, camac street, kolkata stores on 25th jan, 2020 which cost me around 11000/-.

I checked for same product online at their website candere which is costing me way less then rs[protected].

I am attaching herewith the online nosepin which is of.10 carat and cost showing less than what i paid.

I always buy my jewelry from kalyan jewellers and i am feeling cheated this time. I will definitel consider to purchase my next jewelry from some other jeweller who at least not cheat the customer.

I had a very bad experience in kalyan jewelers, i had given a chain for repair which i got it from al nadha sharjah kalyan which was such a poor quality. I gave it for repair on 31st jan 2020 & i was been promised that they will fix it & give a call in 10 days, one sales guy over there was very rude & aggressive. Since so many days we are calling there number & it’s always busy. Today we called lulu hypermarket whom we informed to arrange a call from kalyan. Someone called & said chain was ready 2 days back. When i asked why we were not called he straight away replied that i was not answering which is a lie as i never received any calls from them & later when i said don’t lie & shouted than he said my phone was not reachable were in my phone is never switchoff. This shows how they are careless in there product plus, behavior plus delay in replair plus not informing & telling lies

Hello,
I was left job from kalyan jewellers on 27/11/2019. I have done my 7 months in kalyan jewellers.and my 7 month C.D. was deducted from kalyan jewellers.its two months gone.but my cash deposit not credit in my account.
Kindly request to you please update my all providend fund amount.my joining was 13may.my first payment on 3rd june.p.f. already deduct from my payment.but it not shown in pf.im enquire from p.f. office pune he says its not paid from employer...please update it quickly.
Myself details as per given below

Employee ID:- 37619- Hadapsar Shop.

Name :- Akshay Balasaheb Dherange

Koregaon Bhima tal:- Shirur Dist Pune- 412216

Mob:-[protected]



Kindly insure the clear my PF & cash Deposit & remaining Full & final along with exit Date update on PF site.
Awaiting your reply.



Thanks & Regards,

Akshay Dherange

Mob:- [protected]

I have enrolled for the one scheme for 11 emis of rs 25000/- per month at kalyan jewellers with 65% bonus scheme and completed the scheme during the year 2018 during that period the gold per gram of rs average rs 2850, and when i gone to store to purchase the gold they have charged rs 3852/-. Really i have shocked and i have lost 20 grams of gold and we have very hard earned money instead of getting benefit from the chit we have lost of one lackh

Few days back l went to the shop to buy a chain. Somehow l didn't like the designs. So l asked the salesman to show me few more designs but he refused to show. So l got up and told him that l will decide wat to buy and will come back some other day, but as lwas about to leave the salesman started passing comments on us. L am a regular customer of kalyan jewelry and l have never expected this kind of behavior from them. From that day onwards l have decided not to visit kalyan jewelry through out my life. Kindly take some action. And also the staffs must be taught how to behave with the customers.

Dear Sir/Madam,

1. Please refer your Sales Invoice Estimate No JPRGN011468 dated 17 Oct 2019 (Attached).

2. I have purchased jewellery against the above mentioned sales Invoice Estimate on 17 Oct 2019 from your store located at Ajmer Road Jaipur. At that time they have told that the bill will be generated within 1 or 2 days and the same will be sent to you on your e-mail id. I have submitted my e-mail Id to the present staff and leave the store. After 10 or 15 days I have asked about the bill then they had again asked my e-mail id and said the bill has not been received so far and as soon the same is received we will forward to you.

3. After 15 or 20 days I received a call from your salesman Mr. Mukesh Jat stating that there is some dispute in the bill and some amount is pending against you so bill is not being finalised. I told him that the amount as per your Invoice estimate has already been deposited and there was no outstanding dues.

4. After some days he again called me and told that your bill has been finalised and the outstanding dues have been paid by me. So you have to pay the amount to me. I asked him to send me the bill but he ingnored.

5. Yesterday he again rang up me for the amount but he is not ready to send the bill. It is not understood that once paid all the dues and Sales Invoice is prepared why he is asking for more money. It is felt that the Staff who is deployed in your store are misguiding the customers and cheating them. If the amount is actually due, an official information is to be sent to the customer alongwith bill which has not been given to me till date.

6. After the above story, a doubt is also raised about the quality as mentioned in the invoice (22 Ct) is correct of any malpractice has been done. The jewellery purchased from your Jaipur store is also required to checked.

7. In view of the above, you are requested to kindly provide bill against above sales Invoice at the earliest.

Regards

Richhpal Singh

[protected]

Hi, I did online shopping yesterday date December 2nd, 2019 from https://www.candere.com/, for the gold necklace - NIDHRA TUSHI KYRA GOLD NECKLACE, Style No: KCGN076 in Yellow Gold 22K 3.8 Grams, Order number 386464, At the time of purchase, their website shows the price of Rs. 17, 039.00 including insurance amount. I paid the same and completed the purchase, the same amount got deducted from my account and I got a confirmation email as well about my purchase citing product name, image and amount paid from candere.

The next day i.e, today December 3rd, 2019, I got a call from Kalyan jewelers with number +[protected], and the lady started talking about my order and informed me that due to technical glitch they are not able to find the product details and there is variation in price. They asked me to pay more to get my order delivered, they were not ready to take responsibility of the technical glitch which happened from their side, at the end, I told over call please cancel the order and initiate the refund.

I waited for a couple of hours but did not get an email for a refund, at the end, I logged in to candere site and chatted with customer care. I did chat with Hetal, Mansi, Neha. They kept on changing the operator over the chat window. I asked them what is an issue with my order, initially they said you have paid amount and there is nothing else to pay. Then I enquire about the call which I got to pay more, the lady Hetal changed the operator and assigned to Mansi. I asked her the same question to her, and she told payment was not captured because of technical glitch and asked me to share the proof of payment. When I did the share the proof (bank email for amount debit and a confirmation email from candere), by this time Manci changed the operator and handed chat to Neha. After giving all the proofs of my purchase, they informed me that because of some technical glitch from their side they could not capture the order details, and If I pay more they will proceed with the order. By this time their website shows the price of the product is Rs. 18, 932.

When I told them being an online user I can not edit the price money before paying and since this fault happened from their side they should bear the responsibility and continue with the order. But they are forcing me to either cancel the order or pay extra to get the product.

Kindly help me in this issue. There are other questions that arise from this incident, maybe tomorrow they might say again price has changed today and give us extra money, this is a fraud.