Kalyan Jewellers Complaints & Reviews

I paid one installment of rs 2000 towards gold savings scheme and could not continue any more due to various issues. When asked for a quick redemption of the rs 2000 worth material (Other jewelry shops do) they said they dont have such procedure and told me that they will refund. I was happy and provided all the inputs like address bank account number and signed. However they wanted address proof and pan card (For rs 2000???) which too i...

I have purchased gold earrings on 2nd july. It got damaged and broke the day before yesterday without any reason. Stone also missed. I went to kalyan jewellers jalandhar model town branch to get it repaired. See attached images what kind of service repair they given to me. They just fixed it with gum. Seriously huh. They said its very light and little thing take it as now. If they want they can send it to company but they did not because for them its cheap product. Not that much costly. But for me its very precious. I am very disappointed from there service. I want full refund of my money. Really bad experience with kalyan for whom customer not matter prouct cost matter.

Complaint regarding sales rep bablu kumar from borivali branch.
On 27/6/17 during my last purchase in a scheme with kalyan i had a balance of rs. 930. I had requested that i would give it to my mother to use who also has a scheme with kalyan. At first it was declined and later agreed to do so and gave me a credit letter. I had asked for some kind of confirmation on paper so that she wouldnt have to face any inconvenience. However, i was promised that nothing as such would happen.
Now on 23/7/17 i came with my parents, inlaws husband and 1.5 month old baby to purchase gold (For the baby).
After selecting what i wanted i spoke to him about the credit letter that i had even before i could complete the sales executive bablu kumar interrupted me and shut me off by saying that it cannot happen. On that kind of a response i raised my tone and reminded him of how customer service works and one of the quality is to at least listen to what the customer has to say and to be polite. On this he was on guard and denied that my only frequest to him was that if a customer is saying something so confidently he could have at least acknowledged it and could have checked with the manager. The attitude of this guy was'nt right from the start. Laid back attitude while showing us options, slow service it felt that good customer service would be given only if the value of gold is high (I can relate to it cz the service provided when i purchased my gold was excellent (Aug 2015).
We did have a few challenges with our phone number being updated incorrectly and that led to a long wait time for the billing. It took me around 2.5 hours at kalyan to buy a simple baby waist chain and a small gold earring. Keep in mind with a 1.5 month old baby. During billing he came up to say we had to pay rs. 90 more (It is a small amount but that costed us a lot time)
He had some miscalculation on asking for the feedback book bablu kumar was shamelessly smiling and handed over the feedback book.
As a customer i felt that giving a feedback wouldn't impact him and as a customer i lost my confidence in kalyan jewellers customers experience.
I felt that the feedback book is a joke.
Manager gafoor is very helpful at all times. Special thanks to him.
However that doesnt mean that i can ignore a shameless behavior of bablu kumar.
This is my worst experience and i will no longer hold any schemes from kalyan or purchase gold only because of executives like bablu kumar.
I know loosing out on few customers may not impact you much but it will make a huge difference to me as i wont be dealing with a jeweller who would promote to keep employees like bablu kumar.
Because of sales executives like bablu kumar kalyan is loosing its face value.
I have taken time to explain this is because i am a customer relationship manager and i truly understand and value my customers feedback and opinions. I would never ever shut a customer even before i can complete or indirectly tell them that they are lying.
Your brand used to be famous and excellent that was the reason i chose kalyan for many things but now your employee (Bablu kumars) behavior is the reason for me to be disappointed and leave. Sarah dalvi

Hello concerned,

The sales guy called umesh in dickenson road showroom attended the customer rudely & mentioning that we forced him to take order. There are thousands compitator shops available in the city. Poor customer service & unacceptable behavior. Behaving pathetic
Need to take action & i am completely against buying in kalyan & also would like to lodge complaint against such a behavior.
First of all there s mistake in the order & on top of it this person s attending & challenging the customer mentioning about the behavior.

Felt pathetic about the kind of people handling the customer.

Regards
Shruthi shivaram
[protected]

Had placed a order for gold bracelet online on candere.com a kalyan jewellers company on may14th & after few discussion changed the size of the bangle but, still was unsure as i was unclear about the sizing of bangle cum bracelet which didn't even have a safety locking system. Hence, i cancelled the order #80621 on 17th may & they agreed to refund my amt of rs.18, 531.00. As per their policy the refund should have been credited to the account within 15 working days & it's more than 25 working days still the refund is not done. Even after repeated follow-ups nothing has been done yet. Kindly help me to get my money back asap. Thank you.

This is regarding kalyan jewellers, vashi show room.
Service provided by counter people is pathetic. They do not know how to behave with the customer. No manners. Not at all customer friendly. We shall never ever visit this show room again. Toll free number [protected] is on auto answer mode. This is suppose to be customer care number but of no use. Trying to register our complaint but no response.

We had joined a scheme on June 2016. After confirmation from My Kalyan we had gone to purchase. We had spent half a day for the selection and finally when we were to collect our jewellery they came up with excuses like cheque details have not been updated in their database and they tell us to come back another day till the confirmation is received. They give really pathetic excuses. This is a very bad experience with Kalyan, which we will never come back to Kalyan. They even insist us to pay extra money and take the jewellery.

Dear sir
M purchase 11 months gold chain scheme every month to pay 5000/=
We visited your kalyan jewellery after 9 months for selection of gold chain... Very hurtful your jewelry.. Show room...

First complain are
Your agent misguided by thoughts
Scheme are in you purchase by limit up too 100000/=
But oppose urs end they say only buy 22.97 grams... Gold...
We complain that time.. Agent nd your showroom.. But not support both side... Very hurt that time..

Unfortunately that time note=ban...

We visited 14/5/2017.. With certificate gold bond...

Again hurt..
This time say if purchase you
Dony discount gives me... Agree
Do buy...
My certificate. No
Account number 59004927
Join date 12/7/2015

My mobile number [protected]...

Now we want a some rebates on gold wages...
Please do needful...

We had purchased scheme wise gold. We have completed 11 months of payment and now we are in the 14th month and when we requested why there is delay in delivery. They have informed you have not given instructions for delivery which you should have done in the 8th month

We told the vashi office we have done the same on call. They have informed us you should have taken in writing.

This is clear case of cheating by the jewellers. Now i am at loss of 3 months of interest for the payment already done,

We recently bought a mangal sutra necklace. We were impressed by the time taken and the number of staff counters it passed through before making the payment and getting the delivery. The necklace had a dull shine, we thought it may be dull finish. On checking it again on reaching home we were taken aback as we noticed black dirt on the neck side/hooks.

We promptly visited them to bring it to their notice and advise them to at least polish and clean it before putting it on display/sell. They just refused to accept it and kept on trying to convice us that it was just some tag glue.

Dear sir/ madam,

With due regards I, Vinodhini regular customer in your reputed organisation would like to request you to pay attention on the below issue.
Dec7th 2016, i have swiped twice debit card of 10, 000 rs towards a scheme payment and both the transaction got declined but the particular amount was been deducted from my account.
In further discussion with your organisation one amount of 10, 000 was been reversed on the same day and another 10, 000 RS was not been reversed .
Its been 5 months i have been struggling to sort this issue, as per the bank i need a statement from your organisation stating that particular amount was not been credited towards you.
Please find the below mentioned transaction details of the non reversed amount for your reference and help me with the issue.

TRANSACTION NO : 000947

Regards,
Vinodhini Uthayakumar
[protected]

Please do not purchase in kalyan jewellery, otherwise before buying please compare with other shop like GRT, etc.. kalyan is the totally cheating our money no value to purchase. Especially do not join in gold chit. Mr.prabu(actor) do not use the ward நம்பிக்கை(truth) for kalyan for stomach filling. One sales man only attend one person till billing and delivery(but take more time for billing and delivery. He will totally focus for cheating. Final during delivery time only we can know what is the wastage & everything.
My best advise go and compare with other shop one time.

We are regular customers of Kalyan Jewellerssince last 1 year. We made lot of purchases from South Ex Branch, New Delhi. We were getting satisfactory service from them.Almost the whole staff was so cooperative that they pursued us to buy a 6 monthly scheme of depositing Rs 5, 000/- per month. The next installments were paid by us at your Amritsar Branch, since we reside at Amritsar. The scheme was to mature in Nov-16.

Due to demonetization, the purchase was postponed. But then in October one of the employees asked us to buy a Priority Membership card for Rs 2, 000/- assuring us Zero making charges after 11 months, i.e. after August 2017. This benefit, he told, can be availed even before 11 months on any festival day, then 15% making charges will be reduced. He clarified to us that before August the making charges will be reduced to 5%, against let us say VA is 20%, & after Aug 17 it will be ZERO making charges.

Since we were in the process of purchasing some jewellary for the wedding of our daughter so finding this an attractive offer we were lured to buy that Priority Membership scheme.

Today, we went to the Amritsar branch for purchasing a Gold chain for our son-in-law. We told them that we have misplaced both the maturity receipt of 31, 100/- & also the receipt of Rs 2, 000/-. One person took our Mobile number & our Membership number and got the details printed from the system.

When the scheme details were explained to us, we were utterly surprised. We felt cheated. As explained above, instead of reducing 15% making charges, it was only 3% out of 20% VA. It means in place of 5% we are asked to pay 17%. Then we were told that this discount is available only up to 11 times the amount paid by us i.e. we are entitled to discount on maximum Rs. 22, 000/- .

We are feeling cheated. Moreover one Mr Rajan Luthra refused to hand over the printouts to us. So was done by another guy Mr Inderpal Singh who said that in the absence of original receipts neither Priority benefit can be availed nor our maturity amount of 31, 100/-, lying with the company since Nov-16, can be claimed. Is it Fair Trade Practice???

Is it the customer service expected from the employees of a reputed house of Kalyan? Even the customary courtesy of offering water bottles to us was not done. Such attitude is detrimentle in this highly competetive market.

The matter may please be addressed properly & promptly. We are so upset with the callous attitude of both these employees that if no proper action is taken the matter will be taken up in the Distt. Consumer Court

R K Talwar

My Friend Bought a Mangalsutra from Kalyan Jwellers Magarpatta Pune. It was in 2 pieces just after couple of hrs of purchase. We went for replacing of Mangalsutra thinking it as manufacturing defect. To my surprise the Staff was so rude to us. They were not ready to accept their mistake and were blaming us for not handling the Mangalsutra properly. Also they claimed that "if you buy cheap stuff this will happen" and "people here are not gentlemen".. These words were spoken by Mr Mamidi Divakar the so called Salesman. After watching his rude/pathetic behavior, we thought of giving back the mangalsutra and taking the amount . We were bound to pay the making charges again and given the remaining amount. to conclude I would say no women in this world will break her mangalsutra. And if it breaks on the day of purchase it is manufacturing defect indeed. I need these guys to apologize for their behavior and we want the compensation.

I have purchased jewellery of around 80 thousand rupees and i was issued a gold card which can be used as a discount/cashback for the next purchase.
In gold card the amount is 800rs. And when i wanted to purchase the gold with this card in new delhi branch, they rejected it to accept this gold card, as they claimed that, card is expired.

I asked them, did you inform me that this points/discount 1% would be expired after few months/days???
Is it written on gold card issued to me??? (No where i can see that clause)
Did you written/stated somewhere on the bill??? (No where they have stated)
Did you informed me via mobile number that your points/cash going to be expired within so and so months/days??? (Didnt receive any message)

Then why are you not accepting my gold card points???

Literally they are cheating the people/customers...
Kindly do the needful asap.

Hilarious making charge..Purchased a bangle and necklace with net weight 34.980...Which costs only a metal charge of Rs.94446.00 ( 2700 /GM ). But the gross total amount is 110823.55..( excluding VAT)See the difference in making charge..It would be tolerable if the model is having such kind of making charge.. Herewith attaching the models..Never expected such a bad experience from this most trustworthy jewellery (not now)...

My in laws brought my engagement ring last year along with other marriage jewellery from one of the kalyan store in ludhiana, punjab.they paid 73000 Rs/- something for that ring. It's not even an year that 2 of diamonds ready fall off from my ring. I really want you guys to look into my matter. And give me some compensation something or any fixing thing for it

Here I am Rating One Star because without star i cannot post the review I want to say that Kalyan Jewellers Thane are Fraud, and their Scheme are also Fraud. Firstly the Executive has told us that at time of Scheme Opening that your ECS will start from March 2017, Pay the First EMI now i.e in January-2017 and then other EMI will deducted from your ECS. Today my Mother visited and they asked her to Pay February EMI and informed us that at time of closing you will get less amount after deduction of Registration Charges. I called them and they are telling you will have to pay registration charges and if you want you can withdraw from the scheme. Its shameful for KALYAN JEWELERS to hire people who make this kindly of cheating with customers (The customer ID of Executive is 28608)

I have purchased gold ornaments of two gold bangles, and one mangalsootra chain and two lockets of mangalsootra from Kalyan Jewellers at Khade Bazar Road Belagavi. While billing I was told to pay total bill of Rs 241300/- Accordingly I have paid. But they have given me two bills of Rs 236300/- and Rs 5000/- separately. The bill for Rs 5000/- is stated to be order advance for purchase of gold of Rs 1lakh under Grand Akshaya Tritiya Offer about which I was not told. Even had if they told also I would not have ordered for further purchase. Customer code mentioned on the Sale order advance bill is BGM00115122.. While asked for written details of estimate they showed me before finalising the order, they simply made us wait and lately they denied stating that they cannot show.
I request refund of Rs 5000/- taken as advance without my knowledge

Dear sir i want say you about the employe of your company who is working in your ludhiana showroom whose Name is Mohit sharma .Sir i want to say you i am privileged customer of your showroom and also a scheme member of your showroom .Sir i want say you today i am leaving your showroom for purchasing due to misbehave of Mohit sharma and partners in the showroom if you don't have any believe you can check the camera phootage of your ludhaina showroom if you ll not take any action against your emloye i ll file a court case against your showroom and i have all the papers given by your showroom .