Kalyan Jewellers Complaints & Reviews

This is really a cheat, they are really cheating customers with these type of schemes. I have paid 2 thousand per month for 5 months and in the sixth month i have discontinued and went to kalyan jewellers show room kakinada today. They do not even add an interest to my 10k and in addition to that they have charged me 20 percent of making charges. I do not have any other chance so i took the gold ring by paying extra 4k and left the showroom.

Ring cost + making charges = 15000 = ( 3 grams of ring with no stones).
Discount = (23 % - 3 % ) = 14600
Gift coupon = - 500
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Finally paid 14100
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So do not believe in brand or brand ambasdors. Local gold merchants are far better than these guys.

Sir,
This is sujith from trichy. Im a regular customer of kalyan jewellers trichy mainly because of the customer service. But tis time i had a very bad experience with ur staff. I hope ppl from kerala are literate but a person named mr prakash don't seem to be. Seriously the way he spoke with me totally made me annoyed. On 17.04.2016 i came to ur store in trichy to close my sister's kalyan bonds valued 6000, firstly they dint allow me close the bond, secondly i chose one stud for my mom which i was planning to gift it for her bday( today ) but it dint happen. I was ready to pay the bill amt plus penalty as well yesterday itself but he dint allow tat as well. I don't know what manager are doing there. Staff's are taking their own decision. There s no such control over the store as on whole. But now u have to give me solution for this prob as soon as possible. Please help me out in solving this issue as soon as possible. I'm ready to buy the stud by tomo itself but someone should apologize for this worst behaviour happened

Regards
Sujeeth

We had participated in Gold scheme of Kalyan Jewellers and timely paid all the installments. Before 2 months of the yearly due date of the scheme we went there and selected the jewellery. On the due date we went to collect the jewellery and they informed us that its not made yet and there is a delay. Now there has been 22 day delay and Gold prices have gone up. Now they want us to pay today's price, while we want to pay the price of gold as on due date, becoz the delay was from their side. Inspite of several phone calls they are not giving our jewellery neither our money.

We put a scheme on 2015 March at kalyan jeweller chennai today we went to select the Jewell as per the scheme schedule but the jeweller says that "today gold price is so high so please come when the Jewel rate reaches 18000 or less because while at the time of joining into the scheme the price of the gold is around 18 to 19 thousand so we won't give the Jewell" others wise we will give 20 gram coin but we take the amount of 26 grm. We are really fed up with this finally the settled the sum amount no interest nothing and they lose valuable customer and here after we never and ever go with kalyan.

19.02.2016
Kind Atten: Director, Kalyan Jewellers,

Dear Sir/Madam,
Refer your subject Scheme A/C no: 78001574

I am from Sector 45, Gurgaon, Haryana.Pin -122002

In the month of Dec -2015, I have join your subject saving scheme @5K PM.from your M G Road Gurgaon Branch after their several marketing approach. They have no E C S facility that's why I have to choose monthly cheque option..But in spite of their commitment your Marketing men are not ready to collect cheque as well not ready to return the receipt. I have also requested your Branch Manger of the MG Road Branch & all the marketing Manager of your Gurgaon zone several times, but unfortunately no out come observed yet. I am now in a trouble by joining your Scheme. The Concern Managers are,
Mr VINISH, Branch Manager of M G Road Branch Contact no : [protected]
Mr PRAJJAL, Marketing Manager Contact no [protected]
Your M G Branch contact no : [protected] & [protected].

I have 9 connections who are willing to join your scheme, But I resist them & advise them not to join due to very very poor service at your part.
Hope you got my point.

LOOKING FOR EARLY SOLUTION.

Regards

ASHIS MISHRA
[protected]
SECTOR 45, GURGAON, HARYANA

Dear Sir, My name is Jithender, I am paying monthly 6000 rupees in Kalyan Jewelers to purchase a gold chain, which I need to give gift to my child. I have planned this gift since one year. Agreement between Kalyan Jewellers and me is i need to pay 10 months, 6000 rupees per month. On 10th month i need to select the iteam and Kalyan jelwellers will take 2 month time to prepare the chain in their workshop. I had completed my 10th installemnt in the month of Dec and they agreed to give my seelected iteam on Feb 25th, I requested them to give on Feb 21st which i need to give gift to my child on his birthday.

Kalyan Jewellers have failed to give my chain in time and asking me to select readymade gold chain with discount price.

I am not interested on this and please do justification by taking my compliant and help me out to get compensation for loosing my confidence and my money.

Dear team,

i have ordered 4 month before for ornament but not yet ready even no response from staff ahmedabad.
poor service
pls contact me
ganeshan mudaliar
[protected]

I had visited a kalyan store in surat for purchasing bridal jewellery and the staff that was attending us i.e. Mr Imran, was pretty annoying. When I was checking out certain jewellery options and it came out to be a little expensive than what we were wanting to spend, he was making fun o[censored]s. It was very bad experience at kalyan jewellers and I would never like to go there again for purchasing any kind of jewellery. Just making good advertisements won't make it a good jewellery brand. Kalyan jewellers need a lot of improvement in their customer service.

I visited last week to kalyan jewellers mohali. There a salesman was attending me in improper way.. I questioned why?
his reply was.. Mam we are working daily 12 to 13 hours.. so I'm feeling tired. .. Kalyang jewellers is a big corporate company but there is no importance of staffs who is working daily 13 hours.. I have never seen anyone working 13 hour.. It is an offence.. plz make importance of your staffs and grow kalyan well

I kanchan bala went to ur kalyan jalandhar store with my friend on 8 jan 2016 between 2.30pm to 3 pm to buy gangles and chain.despite of showing the designs and change of staff dealing with 1 customer two of your staff bullied us and had a gossip that we beings ladies may not be interested to buy.that was enough see your video record for all issue.cancel my membership aswell.i am not interested to continue with you anymore.it was too insulting for ladies to bare such insult in front of public

Today the 30th of December 2015, I purchased bangles for my wife, Laxmi Shah from your branch at Karama Center worth DHS. 8100. The bill was made in my wife"s name Laxmi Shah. The staff at Kalyan Jewellers cheated me today. 22K Gold rate had changed after 8:00 PM from DHS. 122.25 to 121.00 per gram Still they invoiced me at DHS. 122.25, , whereas the rate at all the other jewellers had changed by 08:15 PM. I had gone back to Kalyan Jewellers to complaint, but they ignored my complaint. This sort of cheating was never expected from such a reputed jewellers. I later went again, but your staff were not bothered. It was very shocking to see such a reputed jewellers having such cheater staffs

Sir, I bought a gold chain at kalyan jewellers three months ago two days back i got a phone call the guy who is talking the call said that "mam congratulations you won a prize of one gram gold we conducted a lucky draw your number was selected please come to kalyan jewellery which was situated in tnagar in chennai dont forgot to bring the gold chain and the bill paper" i was confused because he is asking to come with gold chain also then i contacted the kalyan jewelers shop at t-nagar the official said that " totally it is a spam we didnt conduct any lucky draws" im asking that if you guys are not conducted any lucky draw why that fellow called us as said u purchased a gold chain worth ***** rupees of bill no****** like that this shows how weak the security was they are spamming i want officials to take a proper action on them otherwise i will file a complaint on consumer court

I am writing this comment regarding my last visit to your Palakkad Showroom on 23.12.15. I got very bad experience from your showroom officials when me and father entered in to your showroom to purchase one chain as a part of your gold saving scheme and also one short necklace.. Firstly your downstair staffs lead us to 2nd floor, then we have waited there for 20 minutes to get a counter staff. !!! few guys are told me " will attend you soon" but nothing happened !!! not have that much crowd that time..its 10.30 am only.. Then me and father demanded for response since we are not having any other option, bcoz we already paid around 20000 rupees .then while settling balance amount through debit card, your cashier named" Mr.Venkatesh" asked for my pin no, which should be kept confidential. But I refused to give pin no to him, then he shouted at me and to my father.He told us that " If you require the product give me the pin no" Then i asked why you are asking my pin no, then only he replied that card reading machine having loose connection.If the machine is having loose connection you must go for repair and should not ask for pin no. Also his behavior was very irritating.so after purchasing same we decided to leave from your premises with bad experience and gone to Malabar gold, where they are behaving very decently. We purchased from there. I will never opt for your shop and will not recommend to any one else. If you want to know how customer should be treated, just step into nearby showrooms. It will be a training session for you.

I ordered a chain on Dec 28 2014, and as per their promise I can collect the ordered gold in Nov 2015. But as per schedule I must receive my product that is a marriagen chain on Nov 28. But now when I visited the shop they r saying they need more time, for this reason I can't postpone my marriage... They don't know the value of trust, I believe

Dear concern, In kakinada store no one is try to sell product to customer. They have only sit & sell product. There is no convincing skill from store manager & employees. I'm facing this on 25th Nov 15. I have prepared to purchase one ornament of chain, select & finalize one chain. There is small deference on making charge. They said 8%, I'm asking 6% they said just not possible to give & said your wish. No one has not try to convincing me. I'm waiting at 1 hour in the store but no one convince just leave the customer. I feel they don't need sale. If company need sale, please educate your employees from store manager onwards. Thank you..

Kalyan jewellers ghatkopar monthly saving scheme is a total blunder and manipulated scheme run by the company as even before and after scheme maturity no one in the store has any idea of product which was ordered 3 months ago.The same problem has occured with my friends and colleague also, when asked for store incharge no one is ready yo take the responsibility, please suggest what is to be done

Kalyan Jewelers is absolutely a Cheating Jeweler. What Mr. raj.kumar99 uploaded is totally incorrect. They still follow the same method. We have to select from a brochure given to us and not anything other than that. If we want the item we choose other than the brochure shown, there should be extra charge. Mr. raj.kumar99 seems to be their own person or making false statement about the company. Or he has been paid for making such statement....

Hi! My name is Sylviya. I work as a cabin crew. I mentioned that so you would know my judgement of service wont be fake.

On the 26/05/2015 I had bought a set of diamond pendant with two studs and a diamond ring as my birthday present from one of your stores in Lootah building, Damuscus st, opp to Fortune Grand Hotel in al qusais II Dubai.

Unfortunately I lost a lock for one of the studs. So i walked to the same store today 02/09/2015 expecting to buy a lock. On talking to one of the sales person i found out that he wants me to have the studs exchanged so i could get a lock. I told him its a set and i don't want to exchange it. So he further emphasised that i could get another set at a discounted price of 80%. Disgusted with his persuasiveness i asked to speak with the manager. This person had a even more careless attitude. He tells me he would give me managers discount. I mean how insane is that? They expect you to buy another set of diamonds coz u lost a lock for a stud. When i said that it didnt make any sense to me he tells me if i was ready to wait for 2-3 months he will "try" to get it for me from Bombay. Which courier company takes three months to send such a petty thing?
Let me make this very clear i am bothered abt the money its the attitude i have a problem with. I fail to understand if its their reluctancy or a money making policy. Coz i honestly dont see the sense behind the continuous persuasion to buy another set for the clearly dont have any understanding of the sentiments that might be related to a purchase.
I'm sure how much word of mouth matters for a company to flourish in a different country and i'm not in a position to be able to give any positive feedback after such an experience. I am highly disappointed and will discourage any purchase if approached. It seemed like a good reliable brand to me but am sorry it doesnt anymore.
It will be equally disappointing to the images of the public figures you use for advertising because my factor for brand equity is really high.

I am writing this comment regarding my last visit in your Calicut Showroom on 31.08.15. I got very bad experience from your showroom officials when me and father entered in your showroom to purchase one Ring. Firstly your downstair staffs lead us to 2nd floor (Rigns Section), then we have lost around 15 minutes for waiting your counter staffs !!! few guys are told me " will attend you soon" but nothing happened !!! was not have that much crowd that time. Then me and father decided to leave from your premises with bad experience. After, we purchased one ring from Tanishq(It is very near from your showroom). We don't expect this type of experience from such a reputed firms !!! shame on you... Swapnesh [protected]

Sharing a terrible experience :- M.G. Road Branch, Kochi @ 4pm 10th August, Today ! I walk into your Store and face some extremely unfriendly Staff . Had a Bangle to be exchanged for some coins to use it as Gift for my friend's marriage this evening but the person refused to entertain my request . I asked him if that was the Policy since I had done a similar thing in your Trivandrum Branch last week ...he had no answer. He calls on one Joby ..who was equally unhelpful. To me, both these people do not deserve to be handling clients as their body language, posture and speech are intimidating ... poor ambassadors of your Brand ... Neither of them even bothered to see what was it that I wanted to exchange or even offered any alternatives / suggestions ... extremely rude ...you people must be doing really well in your business to ignore genuine customers like us.Please check your CCTV footage of today, i was in a white shirt and blue trouser ...adequately dressed and surely not warranting the treatment I received. You may be scaling new heights but I can assure you that with such overconfidence and lack of customer focus your downfall is sure to come ! Had walked in with high expectations to a Kalyan Store for the first time but have left terribly disappointed ..I guess the Bhima's and the Alukkaas are much better ..at least they greet you with a smile ! Will never come back and try to tell many more not to do so !! By the way ...from the response rate of your Complaints I see ..not very hopeful to receive any revert !!