Kalyan Jewellers Complaints & Reviews

My wife Deepa Murli purchased earrings from Kalyan Jewellers vashi on 5/8/2015 bill number VASGJC007239. The value addition on a small piece of earring is 22% . The jeweller is not mentioning making charges or wastage and simply adding 22% . Most jewellers charge 11 to 12 % . Also the salesman has asked her to take some insurance on a 3.86 gm jewellery. On a small earring a VC of 22% is ridiculous

Bangalore, Jayanagar branch, pattalama road.No proper response from the staff, Not welcoming the consumers, Not able to patiently serve the consumers.Not able to bring out what customers exactly want . Inefficient staff, very lazy and inactive.Had a worst experience, how many ever people come they should give equal importance, they did not have the courtesy to talk to the consumers, they made us wait literally for 40 mins.Bad service, lathargic staff.

Customer : Ragunathan K (L. C. No[protected] No;11 Murugan Koil Street Manalipet, Thirukkanur Mob No:+91- [protected] Bill No : PDYGJB001222 Bill Date : 23/05/2015 Rate/Gm : 2547.00 Respected Sir/Mam, We have bought some jewels on the above specified date. In that we have bought a pair of stud which was mismatched pair, By mistake we didnt notice it for a month and we bought it for a gift. We went back to get the right pair after a month but unfortunately it was not there, we were ready to take some other pair and ready to pay some extra money for new pair of stud. But the manager and sales executive were keep on telling the procedure for the exchange and the period its been purchased. My complaint is that you have given mismatch pair wrongly and explaining about the exchange procedure by showing the no of days. we are not satisfied about the way they treated and the service of customer satisfaction.

I purchased a platinum chain from Kalyan jeweller Pune 8 months back. Since then my chain has broken three times, the quality of links are quite weak. When I take it to their store they keep the chain for 20-30 days saying they will send it to workshop and will repair it. But still it breaks and many of the times their Sales Person was rude saying you don't know how to handle it, u Pull it. Why will someone pull his own chain...? That are not sure of their quality but in advertisement they say they have three stage quality check. I am tired of their services and quality and now finally thinking of selling it.. Worst experience with Kalyan

I purchased a gold chain from your Thane store on 16.06.2015, as per bill No. THNGJB000942. The salesman at the counter told me that the chain purchased from your store will be covered by insurance free of charges. He never told me that the premium will be charged to me. He showed me the price calculations where the word 'insurance' was not at all mentioned. He showed me a print out of the bill, where the final amount was Rs.18, 110/-. Then I paid the bill by a debit card. Then the chain was handed over to me and bill was given in an envelope. Since I had already seen the bill, I did not open the envelope. After coming home I opened the envelope. To my utter surprise, the bill therein was not the same which I had seen in the store. In the new bill the final amount was Rs.17, 976/-. The next day I again visited your store and met the same salesman. When asked, he said the balance amount was the insurance premium. He also said that he had explained to me that the insurance would charged to me. By the time 3-4 other salesmen also gathered there and all of them supported him, though none of them was present when the deal was going on. I would like to mention here that once the bill mount is paid and the gold is handed over to the customer, your responsibility is over. It is the customer's responsibility how to deal with it. If at all required, he himself can do anything to protect it. Your help is not at all required to insure the gold purchased. This sort of crooked play and acting ignorance thereafter will not bring any good name to your store. This may be perhaps the first blow to your new branch I would highly appreciate receiving a proper explanation in this matter. V.N. Unnikrishnan Nair.

I Enrolled in their monthly purchase advance scheme where you deposit a fixed monthly amount and by the end you get any product at a discount of that value. Upon going to the store on the 8th month, i was told that i cannot select anything from the store, and only from some booklet which they showed. This above term is not mentioned in their terms & condition on the letter i got from them when i started this scheme....

Yesterday I went to Kalyan jewellers, Dickenson road bangalore branch to buy ear studds. I was shocked to see that almost all the sets we saw had a making +wastage of 22%. For a simple design how can they put that much of wastage. When they do on a large scale the makingcharges should be even lesser than usual. Mr. PRABHU and Mr. Shivrajkumar, your claim of low making charges is false. Please don't deceit people just for advertisement sake.

My family purchased a platinum chain two years before worth around 97, 000/- . It was a defective piece. With in six months of its purchase we found a joint of it broken. As my family resides at Port Blair, considerably far from Pondicherry, we had to travel to Pondicherry to get the chain replaced or corrected. We went to the shop and placed our problem. Instead of listening to our problem the staffs started misbehaving. We told them that if our chain is not replaced or repaired we will approach the court of law. Hearing this, they were little worried. Soon thereafter they received the chain and assured that it will be corrected. We received the chain back after many months and found that the chain was not repaired properly. A ring which joined the other part and was broken is found to be missing. When we complained again, it was told that we have missed it. In this way we have been cheated and deceived. Before approaching the consumer forum we have decided to file this complaint.

Dear Sir, I bought a gold ring from the showroom of Karol Bagh but take the payment Rs. 8200/- without bill and bill issue of Rs.8116/- . kindly check and revert asap. Regards Anil Pandey H.NO. 501A GALI NO.-5A GOVINDPURI KALKA JI NEW DELHI-110019 Mb no.-[protected]

Dear All Concerned & Victims of Kalyan Jewellers, I am putting up my experience, rather a grievance. I had done an FD in their prevailing scheme in Aug 2014 in Karol Bagh, Delhi of INR 5, 000/- pm which I have just discontinued in Mar 2015. Following are the key points with their reactions over the same. 1. Firstly they had change the FD scheme in between without prior notice, written communication or any msg. While they record all such details on inception of the FD. Important point here is that they have given the bond but not scheme terms & conditions during anytime of the tenure. 2. Even on changing the scheme in between (without prior notice which they had forcefully done), they did not inculcate this practice even after I had told them to be transparent. Instead they asked me click a photo of an example in their illustration diary. 3. Since, 6th month installment they were after me to choose an ornament from their catalogue.Though I had a word with their management I will not be choosing the any ornament & I had clearly mentioned them I will be going for diamond jewellery & not anything from the catalogue. Also, I mentioned I will buying ornaments approx 1 Lac & will clear the amount instant. Imp point here is that they have never mentioned: a. That we need to choose the ornament in the 8th Month b. There was never a catalogue which I was briefed to choose from those selected items only. c. Best part is: they said after 11th month they will need 2 months to deliver the selected item d. Diamond jewellery is very selected & you cannot go for other ornaments. 4. This continued for 7th, 8th installment. On 9th installment after paying the installment they compelled me to choose an ornament else they will not go ahead with the FD & will forfeit the amount & on top of it they said if their so-called management is considerate enough they will repay the amount with a DD 2 months after 11th month with cost incurred to make the same from my money will be mailed on my mailing address. Imp point here is they had never told me anything about it, this was almost like a bully where in they were doing what ever they felt like with my money & I have been looking & suffering like a loser to choose the wrong place for investment of my money & to buy jewellery. 5. This led to a heated discussion & after I lost my cool on them & yelling at them on the floor and creating a fuss they decided to give my money back and that too in cash only. Imp point here are: a. They have utilized my money & I lost the interest on my investment. b. No compensation of my interest were discussed. c. All this scenario was never mentioned on any piece of paper d. Their hospitality is their prank to raise money from the people instead going public. e. No upper management came into picture to resolve the same & instead they were looking very cool & prepared to do all this as if they had done the same or seen the same in the past f. Best part came into being when they asked me fill up a form which mentioned that I am not able to continue the FD due to my personal reasons & financial crunch, this was never the case & I had clearly declined saying if i will sign this then they to sign on papers where in I will describe the whole scenario. g. Best part came in when they said 'agar aap nahi maanoge to hum apko yahan se dhakke maar k nikal denge' - 'if i will not cooperate with them, they will throw me out of their place'. I am not boasting here but just when I said who I am & what kind of conduct they are using, they were all on floors for settlement. All their Ads & brand ambassadors is a bluff & just a marketing gimmick and they are just another jeweller looking forward to pull money from innocent people's pocket. My certain request to you all is to stay away from these fraudulent people & stay invested in other tools. Hope my experience will be an eye opener for you all. And I confirm here that I have all evidences & I am not putting this up due to any grudges or non adherence & understanding of scheme. Regards, Sharad Rastogi sharad.rastogi.[protected]@gmail.com /[protected]

டே ஒங்க விளம்பர தொல்லை தாங்க முடில. நீங்களா நிறுத்துறிங்களா. இல்ல இசிஸுக்கு போன் போட்டு சொல்லட்டா.

EAR RINGS WERE PURCHASED FROM MADINAT ZAYED SHOPPING CENTRE ROM KALYAN JEWELLERS. EAR RINGS WERE PURCHASED ON 16TH APRIL 2015 AFTER I CAME HOME I FOUND THAT THE PACKET PROVIDED WHICH CONTAINED THE JEWELLERY WAS COMPLETELY TORN ON ONE SIDE, LUCKILLY THE JEWLLERY DID NOT FALL OFF, KALYAN JEWELLERS DOES NOT BOTHER TO ENSURE THAT TTHE PACKET PROVIDED IS OF GOOD QUALITY.

Hi There, Refer to account no 62001113, I had opted for your gold kitty and it has been 8 months now since it started. Few things happened that I want to highlight, first I went for a kitty of Rs 2500 pm, however took enrolment for Rs 5000 pm because there was a wrong entry done against my name and didn't oppose it even since I trusted Kalyan Jewellers name. Second thing I was never told by your team members that I have to do a selection from a booklet only and not from the display and neither this thing has been mentioned in the document that I signed. I was not asked to make selection on doing the first payment either. 2 days back when I went for selection of ornament, to my surprise I was told - I can't buy diamond - I can't do selection from display - And third the design displayed in the booklets don't come 100% as it is which I verified even, there is a design difference in actual product & the displayed one, minor or major whatever but there is. It was confirmed by your team as well Now I want answers to my few questions: - If the selection has to be from the booklet why it has not been mentioned in writing anywhere on document? - If diamonds don't come in this scheme, why it has not been written anywhere? - If designs are not going to be 100% then why they booklet is shown? - Why I am being given a solution of withdraw? You guys used my money for 8 months and when it came to paypack, it is on your conditions, why? I asked your local team to have a word with your management to provide me a solution, but since I didn't get any reply so writing this complaint. Looking forward to hear from you sooner!! All I have got is Regrets only so Regrets!! Deepak Kapoor Contact No:- +91-[protected]

I have purchased gold ornament 16gm from Kalyan jewellers and sold the gold chain after some months. I have been told that the gold ornaments amount will not be paid by cash instead i have to fill RTGS form for online transaction. I filled the form for 39, 000/-rs online transaction but no amount credited in account for 4 days when it should happen in 2 hrs. I have been told 4th day that there is bank strike in Kerala when i sold the oranament in Vashi, Mumbai. I didnt understand the logic of online payment made by Kalyan jewllers and bank strike which are 2 different thing. I was given false information of bank on strike which is no were on paper or TV channels. I dont know they cheat the people this way. I want to take to high court on cheating scam.

sir iam a ex-worker in kalyan jewellers in jayanagar bangalore iam a good worker in my kalyan Rakesh is a zonal manager he beaten me because he told that i have made the cash rolling he not yet proved me still now he called my father he said that your son have made a cash rolling so i leaved my job iam done monthly good target in kalyan jewellers i have done my job clearly they not given my security deposit my emp.code 17836

I joined Gold coin savings scheme Acc No:24004367 in the month of April 2014 with Rs. 1500/-. In between they said coin scheme stopped so you switch to bangle scheme with less wastage. I changed to that scheme and I was asked to pay 13, 000 extra at the end of the sceme on Feb 2015. I totally paid 29, 500/- and after my maturity date the sales person is not giving proper reason why i am unable to get my jewel. No proper answer from kalyan jewellers.

Dear All Concerned & Victims of Kalyan Jewellers, I am putting up my experience, rather a grievance. I had done an FD in their prevailing scheme in Aug 2014 in Karol Bagh, Delhi of INR 5, 000/- pm which I have just discontinued in Mar 2015. Following are the key points with their reactions over the same. 1. Firstly they had change the FD scheme in between without prior notice, written communication or any msg. While they record all such details on inception of the FD. Important point here is that they have given the bond but not scheme terms & conditions during anytime of the tenure. 2. Even on changing the scheme in between (without prior notice which they had forcefully done), they did not inculcate this practice even after I had told them to be transparent. Instead they asked me click a photo of an example in their illustration diary. 3. Since, 6th month installment they were after me to choose an ornament from their catalogue.Though I had a word with their management I will not be choosing the any ornament & I had clearly mentioned them I will be going for diamond jewellery & not anything from the catalogue. Also, I mentioned I will buying ornaments approx 1 Lac & will clear the amount instant. Imp point here is that they have never mentioned: a. That we need to choose the ornament in the 8th Month b. There was never a catalogue which I was briefed to choose from those selected items only. c. Best part is: they said after 11th month they will need 2 months to deliver the selected item d. Diamond jewellery is very selected & you cannot go for other ornaments. 4. This continued for 7th, 8th installment. On 9th installment after paying the installment they compelled me to choose an ornament else they will not go ahead with the FD & will forfeit the amount & on top of it they said if their so-called management is considerate enough they will repay the amount with a DD 2 months after 11th month with cost incurred to make the same from my money will be mailed on my mailing address. Imp point here is they had never told me anything about it, this was almost like a bully where in they were doing what ever they felt like with my money & I have been looking & suffering like a loser to choose the wrong place for investment of my money & to buy jewellery. 5. This led to a heated discussion & after I lost my cool on them & yelling at them on the floor and creating a fuss they decided to give my money back and that too in cash only. Imp point here are: a. They have utilized my money & I lost the interest on my investment. b. No compensation of my interest were discussed. c. All this scenario was never mentioned on any piece of paper d. Their hospitality is their prank to raise money from the people instead going public. e. No upper management came into picture to resolve the same & instead they were looking very cool & prepared to do all this as if they had done the same or seen the same in the past f. Best part came into being when they asked me fill up a form which mentioned that I am not able to continue the FD due to my personal reasons & financial crunch, this was never the case & I had clearly declined saying if i will sign this then they to sign on papers where in I will describe the whole scenario. g. Best part came in when they said 'agar aap nahi maanoge to hum apko yahan se dhakke maar k nikal denge' - 'if i will not cooperate with them, they will throw me out of their place'. I am not boasting here but just when I said who I am & what kind of conduct they are using, they were all on floors for settlement. All their Ads & brand ambassadors is a bluff & just a marketing gimmick and they are just another jeweller looking forward to pull money from innocent people's pocket. My certain request to you all is to stay away from these fraudulent people & stay invested in other tools. Hope my experience will be an eye opener for you all. And I confirm here that I have all evidences & I am not putting this up due to any grudges or non adherence & understanding of scheme. Regards, Sharad Rastogi sharad.rastogi.[protected]@gmail.com /[protected]

On 7/12/2014 we went to Kalyan Jewellers, Karol Bagh for buying jewellery. The sales person introduced to us their monthly scheme - PURCHASE ADVANCE SCHEME for buying 1 necklace. We asked about collection of monthly payment and were informed that they have their office inear our residence in MV1 and the monthly cheque will be collected by them; we need not go anywhere. They further assured that payment can be collected by any mode including credit card swipe at our residence. On these specific clarification ( as we cannot go to Karol Bagh to deposit our monthly cheque) got the membership No 65002353 CustomerId - [protected] in the name of my daughter Ashima by depositing Rs10000/0- as 1st installment. Now every month we are calling at the given number of their office in MV1 but they refuse to collect the cheque on the pretext that we are not their customer and their office is not attached with Karol Bagh but related to Defence Colony. Alternatively, they compel us to take one more membership from them then they will collect Karol Bagh cheque also, otherwise they will not collect. On so many calls and complains they collected the 2nd and 3rd installment cheque that too after due date. But now they refused to collect the 3rd installment. We called the Karol Bagh, firstly the attending person did not understand English or Hindi and ultimately they said that you deposit the cheques here. This is clear way of cheating people by misleading and misrepresentation. Now we want back our money paid till date with interest.

I had open a gold scheme in kalyan jewellers.At the time of opening they told I have to pay 3000 for 24 months and at d end dey give 6000 bonus. Now dey r telling dat dey wanted to close the scheme so I have to purchase only diamonds not gold.And they will not give bonus.That I cant understand because they r stopping this scheme not I. Then wat abt d interest of my 15000 money.Now they show their real face.After this I never want to go to their jewellery.They give false promises and never mind abt it after we started one scheme.Pl dont go to kalyan jewellers. Sunitha K Iyer Thrissur Kerala

I AM A MEMBER OF YOUR RS.1000/- MONTHLY SCHEME AT LUDHIANA KALYAN JEWELLRS AND REGULARLY DEPOSITING THE AMOUNT FOR THE LAST ONE YEAR. I HAVE APPROACHED YOUR LUDHIANA BRANCH FOR THE DEPOSIT OF MY BALANCE AMOUNT OF SCHEME SO THAT I CAN DEPOSIT ALL MY BALANCE AMOUNT IN ONE GO, BUT NO BODY ATTENDED ME PROPERLY AND ALSO NOT TOLD MY ACCOUNT BALANCE. I WANT TO ASK THAT IF MY CARD OR A/C SATEMENT ETC IS LOST THEN THERE WILL BE NO SOLUTION AT YOUR END AND WILL I SUFFER A LOSS OF THE AMOUNT DEPOSITED TO YOU ? KINDLY TELL ME WHERE I WILL GO FOR THE SOLUTION ?