Kalyan Jewellers — general complaint

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Store and service

I was as excited as a kid coming back to india for a wedding after 7 years abroad. We had to purchase a lot of stuff as my ammu (Niece) was getting married. Jimmiki kammal.
I did a lot of research and amma advised us to go to kalyan jwellers. Excited, we (Me, my beautiful wife, 2 daughters, ammu and amma) stuff ourselves in an innova and there we go for vivaham shopping, after seeing saks, macys, dbeers, etc, there was a big expectation and excitement. Mg raod, here we come.
It was nice cool evening. As we park and step in, i was confused. Did we enter a wrong shop for the place was stuffed with pressure cookers and lots of cheap pots and pans. And an appalling christmas display-real chaeapo for a premimum jewellery store. Are these guys not making money? Is the company on loss. I ask my mother and she whacks me for asking stupid questions. "ivar nallavar annu mone". Ok - maybe-lets see.
Next was a bumper - "endu venam" was a question, spit on my face by a ruffled looking guy, unkempt hair and unshaven face. "did he even brush his teeth" my lil one asked me later
My amma quickly reacts and lets him know our list and expectations. Credit card payment - she informs pointing at me. She even points towards the would be bride and my poor ammus face turned red
The feeble looking guy, not interested, vanished and we waded thru the store all alone to the next floor following amma. Many eyes of guys (Guys in blue) curiously staring at us. Am i not well dressed i thought?
We spent close to 20 minutes and we had yet not closed on anything. Maya, my wife, was silent. I sensed something wrong. Not wanting a scene, i ask her and she screams, “ no body is interested in selling here. I want to go”. And who can disobey an angry bhadrakali. Even my old amma silently gave her consent. “ dad, we will not come back here ever”, said rina, my elder cinderella.
As we pack, my mom says, “ yendo patti poyi everku. Evar aayirunnu yettavum nalladu”. All i could do was smile and hold her feeble hand walking out. Kalyan jewellers, you broke my ammas heart, my opinons about shops and service in new india and my ammus dreams of buying jewellery
A few meters away was tanishq store. After 3 hours there we were at “ the rice boat”, wellington island having dinner a lot-actually a lot lighter on pocket and happier heart. Yes, my amma, was upset that kalyan uncles shop used to be the best and her ammus wedding jewelry now is from tanishq.
I feel sad for my amma, who i have never disobeyed in my life
And then the background music was jimmiki kammal……which even the 76 old was enjoying
Is it time for my ammas kalyan uncle to wake up?

Dr. Narayanan. P